Newest Review: ... sun and sweat. After several visits and threating them with trading standing. DFS have changed inserts which are flat again and attempted ... more
brilliant purchase and service in DFS New Malden
Member Name: grandcan
Date: 29/08/11, updated on 02/09/11 (658 review reads)
Advantages: great product, affordable price and great service
Disadvantages: no reviews, customer comments on website
During Easter Holiday I have decided to decorate my living room. Out with the old, and in with the new. My sofa was definitely old and needed replacing.
Since December I have been looking at the furniture companies to see what sofas they had and what the price range was. DFS caught my eye as they advertised on the TV. Not only it was a sofa I liked a lot but it was on sale too. It was black sofa, half leather half fabric with metallic feet.
So the first thing to do was to go on website and see what size the sofa was, read the reviews and decide to order or not to order.
I went on DFS website and looked at Shannon Large 2 Seater Formal Back sofa. My main concern was the size, so having read that it was 90cm(H), 196cm(W) and 95cm(D) I was pleased. The price was good too (just under £500) and still on sale. But when I wanted to read some reviews on DFS website...there were none. Which usually puts me off buying from them, but the love for this sofa and the price got better of me. So the next thing I did was to go to DFS in New Malden. So I did go on May bank holiday.
It was quite early when I got to the shop and therefore quite quiet, which I prefer. I walked around for couple of minutes when I spotted the Shannon sofa, so I headed straight for it. The shop assistant had spotted me, but has left me to try out on my own, which I was very grateful for, as I hate when they stand and watch your every move. But yet at the same time he wasn't far away for me to ask a question when I was ready to inquire. I have tried the Shannon 2 Seater Formal back (the one I liked), but when I sat on it, it was more like I was lying than sitting. I have asked the shop assistant, who was very polite, to see the Shannon Large 2 Seater Pillow Back Sofa, as I couldn't see it. He quickly explained that it is the same sofa, just with a different backing, and in no time at all, he rearranged the pillows on the 2 Seater as they would be if I ordered it. The Sofa was much more comfortable than formal back. It felt like sitting upright, which was great. And being half leather, half fabric it looked even better than on TV. Not only that, but it was slightly cheaper too (£479) and with interest free credit and no deposit needed, my decision was made.
Next thing was the formalities of the forms, which I was not looking forward to it, as I don't like when they started to add all the extras. But how mistaken I was. I was offered stain cover, but have said no to that, and to my amazement, the shop assistant went on to the interest free credit. He started to explain that it can be for 4,3 or...but I have already done my research and advised him that I would like interest free credit for 2 years. He proceeded with that. Then he asked me to clarify the colour of the feet I would like which I found strange as I have already stated that I would like silver/metal feet. But yet again very politely with a smile on his face, he explained that I would be very surprised how often people have a sofa delivered and then claim that it is not the colour they have ordered. So now they put that in writing too. But that was ok for me. I was also informed that delivery would be in 8 weeks but had option to have it delivered earlier if it does arrive earlier. This was great. So I said yes to that.
The only extra thing to pay was a delivery £39 and I had to dispose of my old sofa.
And yes, after 6 weeks I have received a phone call informing me that my sofa can be delivered in 2 days. I panicked, as I was working, and couldn't take time off to sit at home all day. But, guess what, I didn't have to. The driver rang me half an hour before delivering the sofa, which gave me enough time to pop home, let them in, wait 15 minutes to assemble it and go back to work.
I cannot believe how easy the whole process was.
When I first sat on my sofa it was not as comfortable as the one in the show room, but now 2 month later cushions have softened and I absolutely love it and it is so comfortable (mind you I am following care advice given-to plump and turn the cushions regularly over). Really great purchase that everyone compliments on.
Summary: would definitely recommend