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DFS - Dont believe the adverts, they are ruthless
Member Name: pwhite1
Date: 17/10/11, updated on 19/10/11 (346 review reads)
Advantages: None - tell you anything to get you to buy
Disadvantages: Sold a sows ear and even paid more for it
I went to DFS because it was the nearest and biggest showroom. I was sold 2 saskia sofas at over 2K which is a lot of money for me, I suffer from a chronic pain condition and I was told by the salesman that the extra comfy padding would be just what I needed and I even paid extra for their best leather. They are now 2 months old, lumpy with stretched with cracked leather, and the foam has started sinking. They are so uncomfortable we sit on the dining chairs. My husband often goes to the bedroom to watch TV as his back aches and he gets fed up fighting the ejector cushions. They come out from underneath you, or they push you off. I cant lie out on the sofa as the arms are hard and the cushions go up and down in lumps all along so there is no level of comfort. I have contacted DFS, who sent out an engineer, he sat 30 secs on each sofa. The cracking stretched leather is apparently normal, the cushions losing firmness is normal, them coming off is just the design, and the lumpy topper needed fluffing out every day. So, I am expected to remove the leather cover, and fluff and stretch out the quiliting underneath. This is not physically possible for me. I wasnt told this in the shop as the cushions are heavy and I would not have been able to have the sofas for that reason. They look like they have been well worn but they are only 2 months old, my inlaws visited and had roll together, they got pushed off, being in their seventies and with ill health they could not lift the heavy cushions back on. I am so disgusted, if the salesman had been honest, ie you are buying a lumpy, uncomfy sofa which will stretch and sag, I wonder what I would have said. The engineer sat on my sofas and said as far as he was concerned they were ok. Tell that to my visitors who have also agreed that they cant get comfortable. I told the chap in the shop I needed the sofa to rest on in the day due to the nature of my illness, he told me this sofa had super dooper extra comfy padding which in fact is just like a continental quilt piece which moves about under the leather cover and gets really lumpy, also I have to fluff this out every day. DFS have made my life very difficult now, I cant rest on the sofa at all, instead I get more stiff and sore, so thanks, you have also ruined christmas for our first year in our new house, Cheers and a happy new year to you too. The salesmen are pushy, would not take no for an answer with regards to the cleaning kit, he obviously was just pushing for a sale and I end up being the one who is not happy and paying for that privilege. Do not buy the Saskia sofas, they are very poor quality and design. In fact, dont go to DFS because if there are any problems with your sofa, they are not really interested.
Summary: Dont buy, check out all review sites, this is the norm, ITS THE STAFF GIVING GOOD RATINGS