Newest Review: ... sun and sweat. After several visits and threating them with trading standing. DFS have changed inserts which are flat again and attempted ... more
Author Name: David D
Advantages: delivery helpful we were not in on the day they came.
Disadvantages: poor quality no satisfaction
If you look at the picture of an Evelyn DFS sofa on their website, you will see that the wood and feet at the bottom of the couch are nicely tucked in so that there are no gaps and one cannot see the black underlining between the wood and the fabric. We have just taken delivery of two of these couches. That bar in the front is not straight, it is at an angle so that it leaves a distinct gap and the black lining can be seen. This also means that the feet are not tucked in properly. In fact the feet are screwed on with great strain by the delivery men who are not DFS people. There are no thread inserts for the feet to be placed in the correct position and because those bars at the bottom are put on without enough care, most of the feet on all of our three deliveries are misplaced leaving gaps between the fabric and the wood. Once you start noticing obvious defects then you start questioning everything. On the front of the arm of the chairs on one of the sofas is a lump perhaps someone left a handkerchief in there? Then there are threads which need sticking out and then there are staples in al of the wood that was protected by cardboard. Then one realised that on one of the sofas the beading fabric is not right in places.
It all comes down to poor quality control by DFS and the fact that the manufactureing is finished off by two delivery men who as helpful as they were could not be expected to overcome the design and poor quality of the build.
So if you are thinking of an Evelyn look closely at the feet and the wood at the bottom of the couches and ask the questions.
Summary: dissapointing quality