Newest Review: ... sun and sweat. After several visits and threating them with trading standing. DFS have changed inserts which are flat again and attempted ... more
Author Name: maureen
Disadvantages: having to pay £45.00 for delivery of a footstool
I ordered a Hobart leather footstool from Hove East Sussex which was delivered flawed. It had light spots on it with lumps underneath so sent it back.
When the manager called me he said the spots had been touched up and the lumps were bite marks!!!!
to which I replied that I would not accept it and wanted a replacement. He said that they would not order me another as they all come like it.
What a load of codswallop. I have never heard anything like it and will not be ordering from them again.
As I understood each piece of leather is different, so they are saying all footstools come with bite marks on!!
I contacted head office and they have confirmed that the manager will not replace footstool.
I have E-mailed them twice regarding what sort of bite marks they were but they have but they not replied.
Summary: Goods damaged and customer service non existant