Newest Review: ... sun and sweat. After several visits and threating them with trading standing. DFS have changed inserts which are flat again and attempted ... more
Author Name: Colleen Canniff
Advantages: good excuses
Disadvantages: shoddy quality
Purchased 3,2,1 and pouffe leather suite costing nearly 3 grand. After 3 months colur faded and cuahiins went flat. Called customer services who arranged for service manager to visit. Week later he informed me that cushions need rearranging and colour that as faded is from sun and sweat. After several visits and threating them with trading standing. DFS have changed inserts which are flat again and attempted to recolour sofa to which now looks like a patchwork quilt. They have now decided to reupholster all of suite as it isnt fit for purpise or durable under the selling of good act 1979. We have been to ahow room tonight to choose new leather which was cheap and nasty, so i demanded a different type of leather that is of better quality, i am now awaiting a decision as to whether they will replace , my suite i have only made 10 payments on and it looks about 20 years old. Even worst now they have attempted to recolour. I have ro hide with throw, back arms and seats are all different colours , cushions have ridges in them where inserts are flat.
HAS ANYONE EXPEIRENCED THE SAME
Summary: disappointed doesnt come close