Dixons - poor service.. (Dixons)

Member Name: maverick

Product:	Dixons
Date:	18/08/07 (35 review reads)
Rating:

Advantages: finance option only

Disadvantages: except finance everything

Absolute Crap service... their advisors don't know what they are doing; they don't have basic information about the product or the process for that matter. I called their sales team 5 times still couldn't place an order and eventually i did it online.. I spoke to 5 different advisors all giving different information and each one of them was wrong at some stage. one of them said its better u place the order online as over the phone it would take more time and I would have to take lot of details from you and there was another who went on to say that I cannot place an order as min amt of purchase should be £600 before I can avail the finance option- on their website it clearly states min order should be £149.99...

Infact it did not end there after placing the order I requested them to change the delivery address as online I did not have that option to have delivery address different from billing address. this time advisor said they cannot do that because of some stupid policies and procedures and that it would take more time to update and inform the couriers.(in this information age, where emails phones and other technologies are imperative) so the best option is make some arrangements..

Summary: Dixons absolute no no...