Newest Review: ... and the order tracking service is non existent. Would the option have been possible I would have paid for a known/reliable carrier. T... more
Da da da 'DICK'sons 'DICK'sons!!!
Member Name: Mcdaddy
Date: 05/10/01, updated on 05/10/01 (533 review reads)
Advantages: Got my Playstation 2!
Disadvantages: Made to feel like an unwanted member of society!
I have been waiting and waiting to get a Playstation 2 for ages now, and finally reached the desired amount thanks to all my reads from my loyal friends and comrades on Dooyoo. (Thanks to everyone, I have spent many a night playing and thinking of you all, excuse me while I wipe a grateful tear from my blurry eye). The cheque came through the door and with that I went out to a well-established shopping centre and looked at the electrical outlets to decide who would be the lucky recipient of my hard earned cash.
After a browsing for a little while in some well-known retailers I stumbled into the newly refurbished Dixons store. I tell you I may as well have been a slab of beef handed to some drooling ravenous dogs the way that I was pounced upon when I was eyeing up their Playstation 2 offers.
A young assistant approached me and asked if I was interested in buying one. As I started to nod a piece of paper was thrust into my face, so close that the text on it was actually blurred, and as I have 20/20 vision that means that he was practically using the thing to blow my nose with. This might have been handy at the time as I have a cold, but not what I had intended for that particular visit. Once he had calmed down a little and taken the paper away from my face, this was before I had wedged my foot into one of his orifices in annoyance, he started to waffle away all of the Playstation 2 offers that where available to me the 'valued' customer.
Currently Dixons are offering the following offers on there Playstation 2's:
£199 for just the console.
£219 for the Gran Turismo Pack.
£229 for the console and any game of your choice.
Whoooaa hold it right there, how much? That’s right £229 for the console and any game. At this point I pressed the stop button on the automated sales assistant and asked him to clarify this for me. He was kind enough to as he tried to eagerly drag me to the till. I decid
ed to accept this particular offer as I already had the legendary Gran Turismo 3 from a previous online offer and fancied something else to play as well. I prised myself from the grasp of the now sweating in anticipation sales assistant, explaining to him that if I was going to get this offer then shouldn't I then chose a game to go with it? He looked stunned for a second then vigorously nodded in approval and subsequently ran off to get me my Playstation 2.
Ah finally some peace and quite to contemplate what type of game I fancied. To say that they had a very small selection would be an understatement. I have seen more selection in a packet of Revel's. So I had a slightly longer ponder than I had initially hoped for. And before I could really consider what to get, yep you guessed it, I smelt a brief odour of sulphur, and the sales assistant popped up from nowhere with a game title in his hand. 'How about this one sir?' was his question. To start with it looked like a game for 5-year-old, and as the offer was for £229 the game he had chosen was only £19.99. My girlfriend pointed this out to him, stating the obvious that the pack would be £10 more expensive if we were going to take him up on his offer. He looked trapped and scurried away.
I decided to go with a game called 'Shadow of Memories', it looked ok, and as I said they didn't have that much to pick from. I walked to the till where my trusty sales assistant was waiting for me, along with a sales girl on the till who looked as if she had drunk at least 15 cans of Red Bull just to keep her eyes open. As she slowly scanned the items through my good friend presented me with a £39.99 optional insurance offer for my Playstation2, it would last me an extra year more than my guarantee. Ah ha! So here was the catch, this apparently kind, and yet highly annoying young fellow was trying to get me to spend even more money on Dixons own insurance. This was obviously where they
made their money in selling these items. I politely smiled at the boy and responded 'No Thank You', and with that he snarled and vanished in a puff of smoke.
I had done it; I had fulfilled my small dream of owning the most powerful console in existence!
But my happy ending was not to come as soon as I had hoped.
I returned home and opened the game that I had just bought in haste to get away from the unfriendly, promotion orientated sales assistant. I read the instruction manual and it dawned on me that this game actually sounded really boring. But I had opened the cellophane coating, could I still return it like this?
With that I travelled back to my friends at Dixons and I was about to find out what a few days and a couple of hundred pounds less spending can do to a friendship!
I started in the same position as before, at their Playstation 2 stand, and within seconds an assistant hovered towards me, luckily not the same one as before me or he would have ended up having a rather untimely demise. I was greeted with the usual 'Can I help you with anything sir', I explained my predicament to the member of staff adding that I had not even played the game but would like an exchange. After I had finished explaining my situation the look on the assistants face was similar to that as if I had told him that I had trod in some foul smelling mess and would like him to lick it from the sole of my shoe. He exclaimed that he would have to ask his manager and I was escorted to the rear of the store where the, I presume Branch Manager, was lounging in a high stool watching the T.V's that were on display. The assistant said I had a problem and then walked off leaving me to once again explain my situation. I was expecting a better service from the Manager but to my astonishment received the same look of disgust, making me feel as if I had stole the game and had not paid for it in the first place. He looked for scratch
es and fingerprints on the disk explaining ‘any marks and no refund!’. Of course there weren't any there as I had not even taken it out of the box, but he had a damn good look anyway. When he was finally finished he scribbled his name on my receipt and told me to go to the till with another game and the girl would do it for me there.
I walked back to the front of the shop, made my decision in peace, and then proceeded to the check out point where there was a girl ready to serve me. Or at least I thought she was, I had to wait for her to finish making two phonecall's, first one to what sounded like a friend, and another to a customer. When her attention was finally directed to me 5 minutes after I had initially got there she proceeded in making three separate till errors and then I finally had my game. Being polite as always I said 'Cheers', but she had already turned away and failed to acknowledge my gratitude. I considered making a complaint about this to the manager, but remembered what he had just previously treated me like. So I left extremely annoyed (watered down version, as dooyoo censorship will not allow me to illustrate my true anger).
Now explain this to me, the minute I was willing to part with my hard-earned cash I may as well have been a God for the way that I was treated by their staff. But when I come to do a simple exchange I am treated like scum and as if I am a criminal. I used to place trust in Dixon's as they are a big name and I have purchased a few cheaper items from them in the past. However with the level of customer service and respect that I have received from them in the last few days I would not step foot in their door ever again. I also have the mind to take back the whole bundle and get a refund. And the nice smiley McDaddy that you all love so dearly might just turn into the heaving whoop ass McDaddy that you wish you had never met.
I have talked to a couple of friends and co
lleagues about my experience at Dixons, and to my surprise they all concur that they too have received appalling service from them, unless of course they are making large or expensive purchases. This company needs to buck up its ideas sharpish, as the current market position and economic environment will not allow for stores to patronise and demean their customers in this way any longer.
I am sorry if I have gone on a bit, and as those of you who know me will appreciate that this is not the usual stance of the McDaddy. So I suggest staying away from Dixons as the service is terrible, the selection is officially poor, and you can get it elsewhere cheaper. For example I have found out from a friend that WHSmith are doing the same offer for £219. I might just have to get that refund after all.
Take care all, thanks for reading, and most importantly watch yourselves out there, its a dangerous World ;->