Dixons Reviews

Product was cheapest available anywhere, purchased during a "free delivery" period for delivery on a monday - received an email stating I would have to check a website after 9pm the day before my delivery (on a Sunday - surely not!) Lo and behold Sunday evening I was advised the dishwasher would be delivered between 12:30 and 16:30 - not best as no one would be in from 2:30 to 3:30 (school runs) but at exactly 12:30 the delivery driver arrived with a colleague who assisted placing the dishwasher in the kitchen, removed all of the unneccessary packaging and allowed my wife to check for damage, she then had to sign that the item was delivered, that the item was not damaged and that the house was not damaged by the delivery team. What more could anyone possibly want???

If at all possible avoid ordering from Dixons as long as they are using Business Post as their delivery service... We ordered a Wii plus some extras from Dixons and paid extra for express delivery (within a 4 hour time slot). It is now 4 days later and finally there is an update for our delivery... saying that it was not delivered ...

Ordered LCD tv and it arrived on time. When I unpacked it I found its stand damaged. Contacted them for a replacement and was given a collection/relplacement date. The day came and went with no collection. Contacted Dixons again and was told I never contacted them the first time by a very cheeky assistant. he said item was out of stock and would not be arriving shortly so said I would get refund when tv is returned. Next day the item was in stock on their site so I called back. This time i got a veryhelpful assistant who helped sort it out. Now waiting for collection and replacement when its returned.

I bought an ex display plasma tv from Dixons 3 yrs ago (£1500)and bought a 3 yr coverplan for £300. The sales advisor told me that even if the picture had deteriorated slightly they would be obliged to fix the problem and as technology would be that much improved in 3 years would probably just replace the TV. The TV after 3 years has black ...

I bought a satnav from Dixons. Price was good and it arrived in the time they said it would. They used DHL, a courier that seems to be better than average in my area. So far so good. No complaints.

I hate Dixons. They have 200 quid of my money and I have a knackered DVD recorder. Phonoing them was a waste of time. It took me 45 minutes to get to speak to someone in the right department. It has taken them more than a weak to pick the faulty product up (I'm still stuck with it). The support emails are rarely answered, or answered ...

Ordered a fridge and freezer from their website - delivery date was chosen at the time of ordering and stock availability was also confirmed. I received an e-mail acknowledging the order which stated that I would receive a subsequent e-mail to 'confirm' the order(?). I heard nothing further from them and accordingly called them on the delivery day ...

Ordered a item that was in stock but they called me up a few days later after processing payment to say it is now out of stock, although they are selling the same product at a higher price now...lies perhaps?

I ordered an 8GB Ipod nano 11 days ago and I am yet to recieve my order which is supposed to be recieved within five working days. After telephoning the after sales team they were very unhelpful telling me that it 'possibly' will come today. I am very frustrated. The discount on the ipod and accessories was not worth the extra hassel.

Dixons do not care about customers. If you are influenced in buying by customer service levels, you should avoid them like a dog with rabies. I recently ordered a PS3. Delivery time was stated as 3-5 working days. After 7 working days I hadn't received it so called them. Apparently the delivery note had been sent to the delivery ...

I phoned Dixons about a Miele washing machine they had priced at £1039, but I'd found for £815 on we-sell-it.co.uk. They were willing to drop the price to match John Lewis (£949) but not as far as this. So much for price-matching. Were very helpful though and helped me understand the qns I needed to ask to make sure I wasn't getting ripped off! ...

Absolute Crap service... their advisors don't know what they are doing; they don't have basic information about the product or the process for that matter. I called their sales team 5 times still couldn't place an order and eventually i did it online.. I spoke to 5 different advisors all giving different information and each one of them was wrong ...

Bad Idea - don't go there! We ordered a TV. We paid extra for a 'timed' delivery. We got a computer. We complained. We were told we could not have the TV until they had their computer back. They sent us labels, but the paperwork they sent us was wrong, it said we were returning a TV (I wish). I wanted to cancel our order, but was told ...

I have been having nightmares with MasterCare insurance. I have paid over the past 4 years £500 for my insurance for the Toshiba Laptop and when I actually needed it, they are being so unhelpful and reasonable. Just to point your attention to their cheecky agreement - they say you need to have 6 weeks of the same problme before being ...

Dixons on line didn't keep delivery promise - very casual answer phone message left saying it wasn't possible to deliver tomorrow as promised and 'is Monday OK' (5 days later). Since placing the order more than a week ago I have received 4 seperate verbal and written assurances that the item would be delivered on time. Their attitude showed a ...

does any one have the customer servie number for these people? i cant find it. Left the paper work at home and am at work now. need to call them urgently. once i call them - I promise an honest review and let you know - how smoothly it actually went.... its about my 9910 - with a busted screen - i have bneen paying about ...

The poorest service in a long time, online order rejected due to wrong payment info requested for AMEX. Dixons did not tell me for 5 days, then order delivery on 1 item further delayed for another week and 2nd item never turned up at all. I complained after waiting 2 weeks, told delivery for 2nd item was never requested by them so would ...

Having worked in the call centre for coverplan, I am going to give some useful tips for those people who have been conned (sorry sold) coverplan. Firstly this review is not going to be about the stores as as we can see from other reviews (and previous reviews I myself have done with regarding PC World) that in-store service is like a ...

This is a bit of a read, but please bear with it, especially if you are currently considering ordering anything from Dixons, Currys or Pcworld via thier on-line services: On 15th December 2003, I ordered a Fuji Digicam and accessory pack, value £130 from Dixons Online. Dixons took payment from my account immediatley and in-spite of ...

Never Buy from DIXONS again!!! - Advantages: it has promised Guarantee - Disadvantages: very poor custom services, Cheating , get treated like dirt when i was trying to return a Labtec webcam for a refund at DIXONS PUTNEY STORE By manager Mr Omar