Dunelm Mill Shop Reviews
Newest Review: ... a blind and curtain making service. Their products are available both in store and online, with either a click and reserve option or a home delivery option. The website... The mobile site I find difficult to navigate, so I always try and use the desktop site. The sections are set out well and there is no difficulty in finding items. There is always the search tool should you find you are unable to locate what you need. Payment is taken online for home delivery, or instore for ring and reserve. We payed for our online order via PayPal and it was painless! Our experience... We wanted to order 2 sets of curtains, some lampshades and a co... more
Customer Dunelm Mill Shop Reviews (69)
by - written on 29/09/13 (Very useful, 50 readings)
I do the basis of my shopping online now, as having 2 little ones I find it awkward go get around the shops without them running off, fighting or needing the toilet... We recently ordered some items for our home and I wanted to tell you all about the decent experience we've had. About Dunelm... Dunelm Mill was founded in 1979 and was originally known as Dunelm Soft Furniture ltd. It is a British based furnishing company and has over 100 stores nationwide. I've only known of the brand for roughly 2 years as this is how long the local store has been open. They sell a huge variety of items for the home, including bedding, curtains, furniture, art and craft ... Read the complete review
by J pearce - written on 20/11/12
Order number6359676. Just a word of advice to anyone thinking of making a online purchase, make sure you really want the item ordered ,because to return it its absolute hell ! I ordered an item three weeks ago, it was not suitable. So phoned dunelm to arrange a returns, given an order no and collection date, three weeks later and after six phone calls three emails I still have the parcel, what a shambles!!!! First and last time I will place an order with this company! Not worth the HASSLE.
by C. kemp - written on 13/06/12
Excellent customer service from the staff Bernie and Jeanette in the bedding dept. There were no double falt sheets on the shelves in chocolate brown, there had just been a delivery and they sorted through it to find one for me saving me a trip back to the shop. I continued to browse the store while I waited so naturally spent more! Good value for money and plenty of choice.Very pleasant ladies, nothing seeme too much trouble etc. Good discussion about bedding and styles too.Thank you.C. Kemp
by catherine kay - written on 21/03/12
i have used dunelm mill in edinburgh for years with never a complaint and was delighted when i found they had opened a store in my home town of falkirk.unfortunately,that delight has now turned to anger and disappointment! in the last 3 months i have spent in excess of £1500 in this store buying bedding,furniture,soft furnishings etc and decided to buy made to measure curtains for my lounge.BIG MISTAKE!!! curtains were ordered 18th january .the staff member who dealt with my order was obviously new and not very experienced in dealing with the orders,though trying her very best to be thorough and to get the order right.i gave exact window sizes and explained that i wished Read the complete review
by maria bennett - written on 19/02/12
I was made to wait when returning cushion covers that were sized larger than they actually were with the intention of buying more - however the returns counter also had paying customers and the one in front of me had numerous items, enough to furnish a whole house , with the assistant wrapping everything individually - there was one other till open with a queue also. An assistant was actually arranging stock around my feet at the front of the counter and when I asked if she could help, she just shrugged her shoulders and said there was nothing she could do. When I said I would like to see the manager, another assitant appeared to do the wrapping without saying a word of apology etc for the long wait. Not a pleasant shopping experience.