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Dunelm Mill Shop
Member Name: Diane3
Dunelm Mill Shop
Date: 19/11/10, updated on 20/11/10 (292 review reads)
Advantages: wide product range, affordable prices
Disadvantages: slow delivery if you don't choose the next day option
Despite being a woman I don't like shopping. As occasionally it is inevitable I prefer doing it online. Last time I wanted to buy bed linen I visited Dunelm Mill's website and ordered a nice bed linen which was up to all my expectations.
About Dunelm Mill
The company was founded in the 1970s by Bill and Jean Adderley, they started trading on Leicestershire's market. Since then Dunelm Mill opened one store after the other and by now they have 93 stores over the UK and 4 in Northern Ireland. The company is still run by the family: the current CEO is the son of the founders.
What do they sell?
Well, almost everything that you need in your house to make it home. I will go through their products according to where they belong, not as they are on the website.
They sell bed frames, mattresses, duvets, pillows, bed linen, children's bed linen, curtains, blinds, storage boxes and small furniture, lamps. I guess this is not the complete list but as you can see the product range is really large. I spent some time on checking their bed linen because the range they sell is large and they are really beautiful. There is a luxury collection range that is called Dorma and there are some beautiful collections indeed. The price of this range is quite expensive in my opinion. Just an example, a double size duvet cover is for 59.99 pounds. I admit it is beautiful but expensive. The other range they offer is more affordable and there are some really nice sets. I have chosen a red one as I like warm colours in my bedroom.
The bathroom collection consists of towels, bath robes, bath mats, bathroom furniture, laundry hampers, shower curtains, bathroom scales and beauty accessories. The invigorate exfoliating gloves (99 pence) are wonderful and I really love them. I haven't tried anything else from their bathroom range but would consider as they look really nice.
This is maybe the largest section as they offer all kinds of textiles to the kitchen and dining room, dishes, cutlery, electric machines, literally everything you need in the kitchen. I'm out now for some linen kitchen tea towels at my next order. I checked their dinner sets as well but I wasn't very impressed. When my younger one helped to pack out the dishwasher two plates ended broken... Still have enough plates for 4 of us but not for guests. I think I will shop around for some more exciting offers. The prices vary on the site, there are cheep and expensive products too.
Over the above mentioned things they sell all kinds of decoration to make your home individual and comfortable. I think it is good that they have such a large scale of products as you can buy what you need from one place if fits your taste.
Shopping online has its benefits for me. I love that I don't have to go anywhere and take with me the kids who are obviously not interested in my bed linen shopping around tour. It is true that I don't see the products as they are but the pictures on the webpage are quite good, I can zoom on them and this plus the description gives almost as many info as I can pick up with two preschoolers in a store.
The webpage is accessible at http://www.dunelm-mill.com/. It is quite simple and you can navigate easily on the menu. For example I found the bed linen I was dreaming about (and now not only dreaming about but sleeping on it) under Bedding/Bedlinen collection. When I took a look in detail on all of them I have chosen a red one. Below the picture on the bed linen there was a choice of the available pieces. I could choose from Oxford and housewife types of pillow cases. There was a chance to choose colour, size and quantity however the set was available only in one colour. I guess some sets are available in multiple sizes and colours. As soon as I have chosen the size and colour the price became visible. I could add it to the basket. At the checkout I could decide whether I want to register or just give the details for that special order. The company doesn't pay cashback at the moment. There are 3 delivery options: collect from a store for free, 5-7 working days home delivery for 3.95 pounds or next day home delivery for 5.95 pounds. They accept a wide variety of cards so paying is quick and easy.
As I mentioned previously there are 3 options. I couldn't choose the free collection as the closest shop is at least 2 hours drive from us so home delivery seemed cheaper and more comfortable option. I have chosen the 5-7 working days option and it was delivered on the 7th day. They sent me an email that my parcel will arrive that day between 12.00 and 15.00 and the courier arrived within that interval indeed.
The returns are free on all orders. Luckily my order was high above my expectations so I won't return anything.
I read the instructions carefully so I had an expectation but I was positively surprised after opening the bed linen. The products were well wrapped in waterproof plastic bag. The bed linen itself looked even better than I thought and I really like the touch of it, the vibrant colour and the quality of it, the details of the décor on it. It is really nice and I am completely happy with it.
Other info about the site
The site offers a store locator which helps you to find the nearest store to you. You can enter both your postcode or town name to find the nearest shop. The map is powered by Google, so you can find the usual options as on Google Maps.
You can contact Dunelm Mill by email at firstname.lastname@example.org, or fill the form under contact us, they promise you an answer within 72 hours. You can contact them by post as well: Dunelm Direct, Green Street, Radcliffe, Manchester, M26 3ED. You can call them for free on the 0800 093 0928.
I like a lot the great variety of products Dunelm Mill offers especially as the products can be ordered from the comfort of my home. The product range varies in price as well so you can find cheaper and expensive products as well. Navigating through the webpage was easy and the pictures were reliable, so the products I received look really like on the picture, the details however are not visible on the picture and add a lot to the experience.
I thought the delivery will be faster but it wasn't urgent so I had no problem with it. The price of the products was charged on my account only a week after the actual order.
I think it is worth looking around if you are out for some ideas in your home.