Although I don't buy an awful lot of jewellery, I do love Ernest Jones and regularly browse their window display when I'm passing the shop. I have bought a few items from various branches of Ernest Jones, some for myself but mainly gifts for other people. I have always found the staff to be helpful and friendly, but you don't feel intimidated on entering the shop which is something I've found with the more expensive jewellery shops.
My most recent experience with Ernest Jones was about a month ago when my partner and I started shopping for an engagement ring. We had a day out in Liverpool and looked in the window of various jewellers before picking out a few potential rings to try on. We were on a fairly limited budget so we quickly skipped past the Beaverbrooks and Goldsmiths windows, and tried H Samuel and Ernest Jones instead. The quality of jewellery in Ernest Jones seemed the best value for the price, and I saw a couple of rings that caught my eye straight away. This restored my faith that we would be able to get a nice ring on our budget.
When we entered the shop we were asked if we needed any help, but the staff left us to browse without watching us or making us feel uncomfortable. We popped down the road to check H Samuel, and then came back to Ernest Jones to try the rings I'd seen initially. When we returned to the shop the staff assisted us promptly, and the lady who served us was very knowledgeable about the rings, telling us the details of the carat and diamonds. She also gave us some advice about getting the ring re-plated, and told us they would do this free of charge within the first year. She also gave me some advice on how to avoid excessive markings to the ring, and how to clean the diamond gently with an old toothbrush to avoid any scratches to the rest of the ring.
The ring I decided on fitted me perfectly luckily, because they only have one of each type in the store so she said if it hadn't fitted they would have had to phone round the other stores to get one in my size. It was obviously fate! She packaged it up very nicely and teased my partner about going down on one knee in the shop! She gave us a leaflet about an offer they had for future purchases (money off but you had to spend over £300, could come in handy for the wedding rings though!), and she told us they have an online feedback form which if we completed would enter us for a prize draw. She told us it was well worth doing this because most people get home and don't bother so we could be in with a chance.
I felt the customer service we received at Ernest Jones made the shopping for my engagement ring a very pleasant experience, and I didn't feel uncomfortable, intimidated or like I was getting the hard sell. I was debating between two rings at one stage, and one was quite a bit more expensive than the other one, but she left me to come to my own conclusion and didn't try to persuade me to get the more expensive one. We will definitely be going back there for the wedding rings!
I was extremely disappointed and frustrated at the service received in the Paternoster Square (St Paul's)store. I took my Seiko watch in for a battery repair on the 19th October 2010. I was told it would be ready on the 20th October. Staff were friendly, but are all style and no substance. There were several errors, and my watch was never sent off, never sent back, came back having being tested as working and wasnt working wheni picked it up.I have visited the store on several occasion given them my phone number several times and they have not called me back on one of the promised 5 occasions. I expected from a highly reputable national chain a high standard of customer service, I got pound land and still no watch 5 months on
Ernest Jones is a very reputable jewellery company, and I have purchased a few items from them and would definitely recommend them.
I saw my engagement ring in the window of one of their stores and went in to look at it, and the staff were extremely friendly and helpful, not pushy like some other shops. They let me try on the ring and measured my finger to make sure I got the right size. I then ordered it and it took about a week to arrive in the shop and I went to pick it up. Every part of the service was great, they stayed in contact with me by email and by phone.
I have also used their online service. I ordered a ring from them and if you spend over £50 (not sure if it still the same) the delivery is free. Which I really appreciate, I hate paying delivery costs. Again with the online service they stayed in contact via email and it was very quick and simple.
I have always found their prices to very reasonable, and they have a wide range of products in all sorts of price brackets.
I got my wedding rings from somewhere else, but I sent Ernest Jones a query about white gold. I sent it via a contact form on their website, I didn't really expect to hear back, but one of their advisers called me and talked through my query. I wasn't even buying anything from them, and they were so helpful.
I would really recommend them as a jewellers, as their service is really brilliant, you will be taken care of throughout the process and they are always happy to help.
I will always go back to them, whether in the shop or online.
Ernest Jones is a very good jewelery store to come to. They have a top selection of rings,earrings,bracelets and more available. My recent visit here was to look for a nice engagement ring here.I got the support of the staff here really well who showed me around what their best quality rings was here.Quality of them were just perfect and you could not match them in design elsewhere to! You can find some top rings here I noticed that for 100 percent sure they were just so gorgeous to pick up.
Additional support from the staff here was also very handy. They showed me around the best rings available here at the best prices. They also gave me a ring measure ring which I could take for free to measure my partners hand to make sure the ring I get is the right one for her.My fiance was well happy with the ring she got from here. It was fab in the quality and was really shining.
In the past I have bought two other rings here and they still to this day look brand new even though they get worn a lot. I find the quality at Ernest Jones to be something different from other retailers it has to be said. Ernest Jones are a jewelery shop you need to head to before looking elsewhere as you never know what fab quality you can pick up here.
2 weeks until the wedding and the hubby to be still hasn't bought a ring. A couple of weeks ago we went up to Inverness and looked around the shops. He ordered a couple in his size so he could try them on when they came in to see which one he was comfortable wearing. He has actually taken longer than me to choose a wedding ring but as he says you shouldn't rush things as he will be wearing it for a long time. Well that comment got him out of hot water quickly!!
At the time we were in Inverness the Ernest Jones store in the Eastgate Centre was closed and we had thought it had closed down for good as it was all boarded up and with a small range of their products online we had ruled them out even though I loved the quality of their jewellery and had actually bought mine from them online which is was absolutely perfect even though it was a bit more expensive that what we expected to pay.
On Saturday just passed we went back in to Inverness to look at the rings James (Hubby to be) ordered in. Walking up the stairs I looked up and noticed that Ernest Jones was re-opened and had had a makeover. Very impressed by the shiny new look we decided to go in and have a look.
The shop although small seemed to look so much bigger now they had taken down some walls and replaced the glass wall cabinets with a large waist height cabinet which looked so much better. The lighting had all been replaced so all the jewellery had an extra sparkle which made you more willing to buy things.
Ok so enough looking at pretty necklaces for me we moved over to the wedding bands. There was a great collection of plain wedding rings compared to other shops we had been to and also compared to their website.
I was under strict instructions to choose a plain white gold wedding band, nothing with diamonds, two toned colours or inscriptions. He wanted a plain ring (why has it taken him so long to find one then?)
There was rows of rings to choose from and we really did take a while staring at them. Finally a sales assistant came up and asked if we needed any help. We chose a couple of rings for James to look at more closely.
We were offered a seat at a desk and she took the rings out and over to the desk for James to have a look at. I was actually surprised at how shiny the seemed to be even now they were away from the spotlights.
I have to admit that the ring did seem much better quality than what we'd seen in other shops and that impressed me. But as always the price tag seemed so much higher than other shops. Now it was time for James to decide whether the ring really was worth the extra cost. Something which he simply couldn't decide in one day.
We decided to order yet another ring in, so speaking to the sales assistant again she checked how long this would take to come in and advised it would only take 6 days. Again I was impressed by this as it was the quickest delivery time we had been told from the shops.
They would also give you a call once the item was in as it may be a couple of days early or late. Saves you a trip if they don't have it in. They did stress that you have to keep your receipt for when you come back in as it has your order number. I don't know what would happen if you didn't have it but James made sure it was secure in his wallet
The only bad point about this shop is you have to pay a deposit for each ring you order in. Thankfully James had only needed to order one in to see if he liked it as much as the ones in other shops. Ok the deposit isn't a huge amount and we only had to pay £10 for a ring which was worth £115 so I don't know if the price goes up depending on the value of the jewellery.
We asked why there was a charge as no other shops charged us for this and they advised us it was because they didn't have enough insurance to have other items in store. Confused? I was. I still didn't understand why you only had to pay a deposit because surely the item would still be under their insurance as it was being delivered to their store. I'm sure there was a completely valid reason and I don't know if we were given the correct information as the girl serving had only started a couple of days before.
I had such a pleasant experience in the new look store in Inverness. I could spend hours looking at all their items. They have made the shop look more up to date and welcoming with the new layout and it's definitely somewhere I would go again for my jewellery.
The products are always off high quality and better than I've managed to find anywhere else. (Well on my budget!)
I have shopped at Ernest Jones a few times over the last couple of years and have always found the service they offer very good. They offer a massive choice of products and they seem very reasonably priced. They are not only good for jewellery but also other items such as cufflinks, I even purchased a silver bottle opener and corkscrew, if you are stuck for gift ideas then take a trip to Ernest Jones as you can usually find something for everyone. Going back to the customer service they offer, I once purchased a bracelet for a gift but it unfortunately got broken a few months later, I was expecting them to charge me to get it repaired especially as I had lost the receipt but they couldn't have been more helpful, they agreed to send it away at no cost which was a relief and a few weeks later it was ready to be picked up, excellent service which I didn't expect!. So from the experiences I have had I would recommend Ernest Jones to anyone.
Given the nature of the shop, Ernest Jones is not somewhere I shop in on a weekly basis but I have used the one in Coventry several times and given the level of service I've received there it's usually near the top of my list for jewellery or watch shopping.
The shop itself is, in my opinion, more high end than some of the jewellery shop chains that are out there and this is reflected in the products and the service that you receive there. The shop in Coventry is laid out as I expect most of them are with large displays around the outside of the shop as well as a number of glass cabinets on the inside.
Most recently I bought an Armani watch for my girlfriend as a Christmas present last year. I knew the one she wanted (an Armani one with small diamonds around the edge priced then in Ernest Jones at £350) and so had a look round various different shops to compare prices. As I've found before, prices were the same across the board so whilst browsing in one shop (not Ernest Jones) I asked a few questions including whether the diamonds around the face were indeed diamonds. Straight away the salesperson so no they weren't but were in fact cubic zerconia. I was sure I'd read they were diamonds so I went away. The next time I was shopping in Coventry I popped into Ernest Jones and asked the same question about the watch. The salesperson had a look at the watch, said she was adamant they were but said she would double check so I knew for sure. She went away for a few moments before returning with one of the boxes for the watch which had within it a certificate of authenticity (if that's the correct term) stating that they were genuine diamonds. It is this attention to detail and dedication to ensuring that any questions or queries are answered with a definitive answer is what sets Ernest Jones apart from its rivals.
I made a purchase of the above watch but this was not to be the end of my dealings with the shop over it. The week after I bought the watch I received mail from Ernest Jones both through the post and via email on the same day. The email advertised that Ernest Jones had reduced their prices inline with the V.A.T cut that happened last year. This I wouldn't have been too concerned about however the mail that I received through the post was a 10% voucher valid on everything. If I'd gone to buy the watch now I would have been saving about £45 - an amount I thought worth trying to get back! The following day I phoned up the shop, explained the situation and said I would be looking to bring the watch back to refund it and then buy it again at the discounted price. The person on the end of the phone said of course I could do that and offered her name so that when I came in I could ask for her without having to explain things again. Unfortunately when I did attend the store the member of staff I had spoken to was on lunch so I explained it to another person. Again there were no problems and within a few minutes I left the shop with the same watch bought now at the discounted price.
There was nothing wrong with what I'd done but I appreciated the helpful attitude and the keenness to deliver good customer service and this is what I've found whenever visiting the store. I have had batteries replaced and links taken out of watches (free service) and the staff are always polite and responsive. When waiting whilst staff attend to other customers, you are acknowledged and told a member of staff would be with you shortly. You are given the impression that your custom is valued and unfortunately that is not feeling you get in other shops as often as you should.
Ernest Jones is an excellent shop. They have a wide range of products on offer at a range of prices. Whilst I have personally found that prices tend to be the same between Ernest Jones and their competitors, it is their customer service which makes them my first choice.
My fiance and I purchased my engagement ring from Ernest Jones and could not have been happier with the service we received. The staff there were very helpful, and allowed me to try my choice on to determine the size first. They advised me that I could return the ring if I was unhappy with it.
I needed to order the ring in a different size, but there was a long wait for this as it was a new style. When I was disappointed, the staff went out of their way to ensure that I had the ring when it was needed. They resized the one in store for me, even though this meant they had to go out of their way. They did all of this for me free of charge. I have to recommend the store on their brilliant customer service level alone.
They do a wide variety of jewellry so there is normally something there to suit all price budgets. I found their jewellry to be very reasonably priced, and my ring was an 18 carat white gold with diamond for around the £400 mark. They often do deals in there as well, so it is worth keeping your eyes out for those.
I am so happy with the ring, the diamond is beautiful and it fits perfectly. We will probably be getting our wedding rings from there and would recommend them for all your jewellery needs!
If I had to pick a jewellers I like other than Tiffany and Co I always go to Ernest Jones they are known as the "Diamond and Watch Specialist" as they offer a high quality jewellery, it is more expensive that other jewellers like H Samuel, but I think that it is such a better quality and it is worth every penny. The saying you get what you pay for I believe is so true when it comes to jewellery.
They sell everything from designer watches, earrings, rings, bracelets, necklaces, cuff links and gifts.
The watches that they sell are the likes of Gucci, Tag Heuer, Christian Dior, DKNY, Seiko, Rotary, Accurist and Omega but to name a few. If a watch is what you are looking for then this is the shop to go to with such a wide variety there is a watch to suit everybody.
The shop is well laid out and although it does not have a huge range compared to some jewellers, I think that they have a variety of everything that you need.
I am a sterling silver fan and I have some great hoop earrings, I brought a similar pair and they were a few pounds less from other jewellers and they were really flimsy and bent easily, unlike my pair from Ernest Jones they have lasted for years and I will be wearing them for years to come.
If you do not have an Ernest Jones near you I am happy to tell you that you will not miss out as they are also online too so you will never miss out which is fantastic.
When I think of Ernest Jones I think of a high quality jewellery chain of shops. In my local shopping centre we have a H Samuel, Goldsmiths and Ernest Jones. I would always go to Ernest Jones as H Samuel tends to be a bit cheap not so good quality while Goldsmiths don't have a great range and are too expensive. While Ernest Jones is just right, they have something for everyone and all price brackets. The quality is really good. The staff are always helpful. They offer good after sales services. I get my rings cleaned here for free.
My platinum diamond engagement ring came from here and it is as beautiful now as it was when my partnre first proposed. I've bought a lovley watch from here which it has special links, unfortunatly one came off and I lost it, so Ernest Jones sent it back for me and I'm waiting for the repairers to contact me to see what they can do and how much it will cost, so I will keep you posted, they said it can take six weeks for them to get it sorted, which seems a long time, but I'll be happy if they can get it fixed.
I was in our city centre last night with my Step Father late night shopping.
We need presents for my mothers up coming birthday, I've previously written reviews and mentioned she's the hardest person in the world to buy for..I didn't lie lol
We searched high and low and nothing was suitable! We'd looked in a couple of jewellery shop windows and nothing bounced out and said buy me, I thought we're going home empty handed to be honest.....
When in the distance like a flashing beacon there was Ernest Jones! I'd forgotten it was there, it was like we were thrown a lifeboat out of the sky!
After having looked in Samuel's the first thing that struck me was the difference in quality. In Samuel's the jewellery looks great in the window but cop a look properly, fondle the piece and it really isn't as good as it looks under their lighting!
However Ernest Jones really is brilliant quality and what you think you see is what you buy and what you receive. There is no trickery. There is, no doubt in my mind that if you shopped about you could probably get similar items at a lesser price tag but I'd worry about the quality and my mother expects the best. Beyond that, she deserves it.
Let me tell you a couple of facts....Ernest Jones also owns sells under the name of Leslie Davis, there is only about 20 stores scattered over the country and this store mainly sells 'fashion and designer brands' if you see one of these shops and your familiar with Ernest Jone's then you'd recognise it, no doubt! Ernest Jones is the largest upper middle market speciality retail jewellery brand in the UK. They sells a broad range of diamond and gold jewellery as well as prestige watches such as Breitling, Cartier, Gucci, Omega, Rado, Raymond Weil, Rolex and Tag Heuer. It also sells contemporary fashion watches such as Burberry, DKNY, Emporio Armani, Hugo Boss and a range of traditional watches including Accurist, Rotary, Seiko, and Tissot.
All of the Ernest Jone's stores are large, open and elegant in my humble opinion. The store we went to was very light, extremely clean, had a nice seating area and one thing that did strike me was the display areas wern't covered in fingerprints and smudged!!
The staff are well dressed and clean and smart and I've always found them incredibly knowledgeable, although they can be a little pushy and you have to push back!
The range of stock is very diverse, as well the watches of course they do sell jewellery in Silver, Gold, White Gold and Platinum as you would expect. Its all very well laid out and makes sense cos its orderly. Great for a man! He just cant go wrong! A nice selection of pens and things that can be engraved, which they will send off to be done for you. On the spot repairs can be done on the smaller jobs and changing batteries in watches is an ongoing occurrence, I saw 4 batteries being done as I stood there. They do send off your jewellery for repairs for you whether purchased in the store or not but I do think that, that is over priced from here. I did have a necklace that needed repairing a few weeks back and their quote was £15.00 and Samuel's was £4.00 so that's a big difference and all it needed was a new clasp!
The packaging is lovely and comes at the minute in a lovely dark green, posh leather case! The drawback here is they don't wrap, but they will sell you a box for £3.00, which is a bit of a rip off and I'd rather wrap it myself! lol
All in all Ernest jones is a very pleasant shop and you have 28 days to return an item, in the same condition, with a receipt (not pierced ears or anything engraved though) for exchange or refund and if you buy a diamond ring they will always clean it free and as you wait.
Whats more theres dodgy Christmas music... hooray!!!!!!!!
This review is also posted on Ciao under this same username.