Newest Review: ... Now after paying £28k for the Ranger, I would class that as a very slipshod service. Once the vehicle did arrive, I was called to ... more
Good experience at Banbury
Author Name: H
Advantages: polite, good cars, good prices
Disadvantages: charges that aren't compulsory, a bad reputation
I recently had an accident in my 10 year old car and needed a new one, I'd already decided I wanted a C1 and Evans Halshaw Banbury were Citroen dealers close by so we went there, they had some good cars on the website and the finance deals looked quite good too.
I was frustrated that they had no C1s at all on the forecourt and we were on the way out when we got collared by someone and we decided to go and have a chat. I explained what I wanted and they found me a car on the database but it wasn't nearby. It looked great and the price was more than I wanted to spend but we decided to take it because it looked like a good deal.
The sales process in my opinion is absolutely fine, I know a lot of people complain about it and a lot have said about the extras being hiddent costs (they're not hidden) but people need to remember that car salesmen are trying to make a living too and I think that this is where they make the money.
Our sales guy was called Rob Childs, at no point was he pressurising towards us, at no point did we feel like we HAD to buy (which is more than I can say for Citroen Murley who didn't give a shit what they sold as long as they sold) - Rob advised that at all times we should concentrate on the monthly payment and keeping that at what we could afford and we played around with the figures until we got something we liked the look of.
I was annoyed with all the add-ons ramping my monthly figure right up I'll admit, and I was annoyed that the vehicle check was given to us as compulsory and I later found out that it wasn't...
Despite this, Rob took off the add ons that we didn't want, explained them all using a presentation (some may complain but i was grateful for this) and we came to an agreement. We put a deposit of £750 down on the car and off we went to wait for the car to be delivered.
Initially we were told the car would be there by Weds but it ended up being there on Friday instead, I was fine with this.
In the interim I'd decided to see what other people thought of Evans Halshaw and read 100 odd reviews on how I was going to be robbed blind and how all the cars had doors falling off.
As a result I was a total mess by the end of the week and I really really wasn't looking forward to picking my new car up, in fact, I wanted to quit out of the deal and just go and buy a brand new one even if it cost me extra. I was convinced the car would be awful and there would be dents in it.
We did tell Evans Halshaw about our concerns, about the twitter feed that their customer service is forever responding to complaints on and about the endless bad reviews on the internet with furious out of pocket consumers. They did try to reassure us as a result but I didn't take much away from that considering they hadn't got all their money yet so of course they would.
As a result of all this I decided that I wouldn't sign the finance agreement until I'd seen and driven the car that I had so far not seen or driven but paid £750 for... Rob was totally fine with this so I went to the garage on Friday to see it and get all the paperwork signed. We'd previously agreed to sign the paperwork the day before so we were all set to just drive away on Friday but I decided that wasn't happening.
I test drove the car, did a whole bunch of checks on things (keys, spare wheel, service history etc etc) that I was concerned about and then went inside and signed the paperwork. I took a half day off work to do this and unfortunately the finance didn't pay out in time so I had to go back on Saturday and collect.
Rob was great throughout all of this, as was everyone. The car was perfect and we had a good laugh with Rob as well. I would say it was a really good experience.
I've taken a star off because of a few things
1. The massive payment at the start and at the end of the finance agreement wasn't advised to me beforehand (I got told £161 per month, then I found out my firest payment would be over £300), good job I have savings so watch out for that.
2. The identity check on the vehicle being charged at around £90 odd. It doesn't cost that and i found out it's not compulsory so hmmmm!!
3. It's difficult to ignore overhwelmingly bad reviews from people about this company, it caused me a heck of a lot of worry and distress.
Overall though it was a good experience, it's the first time I ever had to buy a car aside from my first one which was chosen for me - Rob was respectful of the small things, silly little details I guess you'd call them and I honestly would buy a car from these guys again.
I think it's really important that people take as much responsibility for such a big purchase as the company selling the vehicles, it's important you know what you're looking for on a car and do the right checks (just basic stuff) - so many people are writing reviews but clearly haven't even checked the vehicle out - there is no excuse for bad service on evans halshaws part but no excuse for lack of care on a buyers end either. That's just my opinion!
My tips: Make a list of things to check and go over the car - take a friend with you for a second brain, if you haven't seen the car yet then don't sign the finance until you have, drive it before you buy it, take your time with the purchase and don't try to rush it through.
If the sales people are pressuring or not willing to spend time with you like ours did then walk out!
This seems to have worked ok for me, I've had no problems with my car so far (touch wood) - If I have any further experience of evans halshaw then I will update this review for you. I won't be taking servicing because I am lucky enough to have a trusted mechanic I go to so I can't comment on that.
In general just be careful, get the facts and know your rights. :-)
Summary: be careful, get the facts and know your rights