I first started shopping via the Freemans catalogue about 15 years ago and I was a frequent shopper with them up until probably 7 years ago.
For those 8 years I probably placed an order on average every month. I liked the surprise of having parcels arrive and I liked the ability to spread the cost of my new clothes over a few months,
There was no specific reason why I stopped shopping with them, it just kind of faded away, but I was googling something recently and the first result was a link to Freemans and I thought "ooh, I remember them!"
In the past month I have placed 3 orders with them, and here is my review of those.
Placing the orders is easy. I placed 2 online and one on my mobile phone, their website is easy to navigate with pages such as 'home appliances' 'womens' and my favourite - 'sale'! Click click click and add to basket and then checkout. You can create a credit account with them but I cannot comment on how easy this is these days as mine was set up 15 years ago.
My first order arrived within 2 days, and was free delivery, so I really do not think you can grumble. I received a text message while I was at work confirming that the delivery had been made.
My first order was everything I had hoped for and so I placed a second.
This arrived just the same although I did need to return 2 items. Returning items is easy - you are given a slip in your parcel when it arrives and it is simply a case of stating why you are returning the goods - such as 'item too small' ' wrong item received' etc, parceling it up and dropping it off at the post office.
Again returns are free.
I placed my third order yesterday morning and came home from work tonight to find it has been delivered.
I think this is a good company BUT one thing you do need to be mindful of is that Freemans do charge a fair bit more on goods that you could buy elsewhere, branded goods, such as iphones and aftershaves etc. I understand that they do this to compensate for the fact that they offer you interest free credit. This is something you need to watch out for.
I have shopped with Freemans for a number of years. I like the flexibility of being able to pay off items over a few months. The items they sell are a little more expensive but that is because you get the flexibility of paying over 20 weeks or more if you open a credit account which would incur interest.
I have in the past ordered several big items from Freemans including a washing machine, tumble drier and also a bed. When you order a big item they are usually very flexible and will ring you to arrange a delivery date which will allocate you a four hour slot. This is better than a lot of companies who tell you to wait in the whole day.
I am really impressed with their customer service.
I recently purchased a pair of jean from Freemans which when I tried on and wore looked fine and everything appeared ok. The denim was really dark so when it was washed as expected a lot of dye came out. When I was ironing the jeans I noticed that there was a small hole in the leg which the manufacturer had obviously been aware of as when I turned the jeans over there was evidence that they had tried to repair it using a sewing machine. This meant that the hole looked awful after washing because the denim had faded but the cotton looked dark making it obvious.
Unfortunately the 14 day home approval period had passed. I contacted Freemans via e-mail, I recieved a response within the hour apologising and asking me to return the item so they coule inspect it. The arranged a courier to collect them the very next day. I packaged the jeans and sent them on the thursday. I had asked for a refund as I was unhappy with the product. I was initially unsure if I would get a refund as other catalogues I have used have been difficult in the past. However within 3 days I recieved an e-mail confirming a refund.
I was very pleased with the customer service and have every confidence in shopping with Freemans again.
I have had a Freemans catalogue for many years now and have seen it change a lot over the years, and I have to say, in my opinion it has gone downhill and now offers less of the sort of things I am after shopping for.
Freemans catalogue sells a wide variety of items:
Mens clothes, fashion brands, own brands, accessories-belts, sunglasses, trainers, shoes and sportswear, plus much more.
Womens clothes, fashion brands, own label brands, both to suit a wide variety of ages, accessories, handbags, shoes, boots, make up, personal care, beauty etc.
Electrical, televisions, fridges, microwaves, etc.
Games, childrens toys, family games, electrical games.
Seasonal items, christmas, easter, halloween etc.
Homewares, duvets, bathroom accessories etc.
I havent even listed half of what they sell, which is one plus point about Freemans, you can literally find anything you want there.
Now for the downsides! I found that freemans used to do much more funky cheaper clothing, with their own brand (look) that they do not do anymore. I really liked this clothing range and it was one of the reasons I stayed with freemans.
Another downside is the slow delivery compared to many other catalogues that I purchase from. Delivery estimates are not given so you are left wondering quite when your goods will turn up.
If you are happy to wait, and pay a little extra than the high street then you can be sure to find what you are after with freemans. If not, I would shop around, because there are better, quicker bargains to be had out there!
Ah yes, good ol' Freemans.
Never, ever try to return anything to this gaggle of chocolate fireguards.
The Customer Services Team do not care in the slightest about customer service. They chuck a few stock phrases at you then, apparently, go back to filing their nails.
Ever since they stopped allowing us to return goods via the Post Office they have been a complete nightmare. I currently have two parcels awaiting collection - one has had four collection dates and other has had one. Last time I had to make a return I had to go on holiday having left the item sitting out in the hope that the courier would find it before some sticky-fingered ned did. The time before it took four or five dates before the parcel was actually collected. I would offer to update you all with regard to the next order, except......... there isn't going to be one. I'm sticking with Kays from now on.
I was looking for some dinosaur bedding for my son and came across Freemans on the internet. It is unusual for a catalogue not to be involved in the home network and therefore I found it a novelty to see new items. I ordered the items and they took about 5 days to arrive I am used to next day delivery and was quite frustarted by the wait. Although the delivery was free so fair enough.
On a second occasion I wanted some curtains for my daughters room as I was let down on ebay so needed them quick so I selected next day delivery on friday afternoon it arrived the following wednesday. I did complain and they took the next day delivery charge off because it wasn't delivered but there was no apology and it took 24 hours for them to answer the email.
I generally find that the items in the catalogue are quite expensive and the reductions in the sales are rather small. To be honest the company is fine if you see something that appeals to you such as the dinosaur bedding as they stock slightly unusual items but I wouldn't use it as a main catalogue.
What shocking customer service- the worst experience I've ever had from shopping online - please avoide them and use the better one's.
I have been a Freemans customer for 25 years. A loyalty discount should be available!!
The quality of clothing varies greatly, I have had some fab things and some really rubbish stuff too. Good job returns are free and easy. I tend to return via the post office as I can't usually wait in for the courier. I have never had any problems with parcels going missing so can't comment on how Freemans handle this.
Usually the goods I order are delivered within 48 hours by the friendly and reliable courier. I ordered a fridge freezer from them in January and it was delivered 2 days later!
Delivery is free and a courtesy call before - beat that Comet/Currys etc
My account is easy to run although I don't run it as an 'agency' this is fairly easy too but more paperwork is involved. I use the internet to view and order items, the website is easy to use and there is more choice available. I also pay my account online. As long as everything is up to date there are no problems, but as soon as a payment is late they start sending texts and emails which is annoying when the delay is their fault. I have complained about this as the payment details are sometimes slow to update.
Over the years I have had very few problems with Freemans - but one annoyance is their tendency to reduce only certain sizes in some ranges. You wouldn't go to a shop and find a size 4 shoe reduced by £10 but the size 5 is still full price. REALLY NOT ACCEPTABLE!
Especially when the product is available in the high street i.e Clarks.
I have found that 'white goods' prices are quite high but with interest free and buy now pay later options this is to be expected. Sometimes you can get a good bargain at sale time,
but you need to be checking the website often!
Overall I would say Freemans is a good mail order company, I intend to stay with them - see if I can't get that loyalty discount haha!
They messed up my order from start to finish.
I ordered three large items from Freemans as they were offering 20% discount for new customers.
Then I had to ring and ensure the 20% was taken off.
Two of the items arrived, one of which was dirty but I did not bring this to their attention as did not notice for some time (the item was a mattress for a cot bed so did not notice until cot bed arrived).
Then one of the items was 'lost in transit' and I was informed that if I still wanted the item I would need to re-order it so I decided to order it elsewhere.
I phoned Freemans to ensure I would not be charged for this item, they assured me I would not, I confirmed that the 20% had been taken off and verified the outstanding balance.
The following day I phoned and paid the entire balance.
I believed, and was assured I had paid all that I owed!
A few weeks later the 'lost' item arrived at my door. I then had to call Freemans and explain several times that an item which was not mine had arrived. They were unaware of this item and I was not even thanked for bringing it to their attention. Some might say I should have kept it!
They arranged collection, i informed them it was in two boxes.
When the courier arrived he was only expecting one box and made a big fuss about only having one sticker. I eventually persuaded him to take both boxes.
A month or so later when I looked at my statement they had charged me for the 'lost' and returned item, and put the 20% back on!
And showed that I had defaulted on my payment!
Unbelievable! After a long drawn out discussion with them on the phone, I am currently waiting for them to confirm that this matter has been sorted out and I will then be closing my account and never using them again.
Oh and since opening my account I have been inundated with letters and emails offering items that I do not want.
I have been a Freemans customer for approx 30 years and have always had a great service from them until recently with regard to returning items. My usual Saturday courier gave up work and the replacement is non-existant. I currently have goods dating back to October 08 still waiting to be collected. I have now made 9 Saturday appointments for the courier to call and each time they have not arrived - how exasperating is that? Each time I advise Customer Services and each time they make an appointment for another Saturday - and the courier never arrives. I am unable to get to a Post Office and the goods cannot be collected from any other address. I can't seem to get past Customer Services with this problem and really feel that I need to make this situation known to someone higher up the chain, as I can see this situation going on for months. Each month I have to request that they remove these items from my statement, even though they have all the information regarding this issue on their computer. Does anyone have any ideas how to resolve this, as Freemans Customer Services certainly don't.
I am a huge fan of home shopping. I find it's a perfect way of updating my wardrobe on a regular basis without affecting my immediate income and I like to spread the costs.
By this I mean I'm not made of money. I haven't got the money in my hand to go out and buy say a dress for £100. I tend to shop around, buy off bargain rails, charity shops and Primark etc. I always look for sales and I own loads and loads of stuff. However occasionally you want something with a designer label or something costing that bit more or something of quality. For this I use Freemans and Kays catalogues.
The Freemans Catalogue....
Huge book. Loads in there of course to choose from. Womens, kids, men's. Short, Tall, Petite, Larger people, Underwear, Nightwear, Shoes you name it it's there. Then you have designer labels i.e Henleys, Bench, Goldigga and then the more expensive high street brands get in on the act such as Morgan and Oasis. For the oldies Berketex and the likes and of course sportwear. Of course there is home ware, outdoor stuff, electricals, toys and consoles, Camping etc.
Now I find this perfect for my needs though if your looking for say a new fridge your limited on choice and this is something my mum really moans about!
Very easy to navigate your way through. It's easy to join once your a Freemans customer. To join you need you account number and then you join up in 3 easy steps and add your details to the database. Then in future you browse the site which again is mega easy as it's all in categories click on the item you want, click on the boxes that say the colour, size and quantity and then you have the option of going to the check out or to continue to shop. You can clearly see the total of your spending spree on the top of page and then you go the check out (again a simple process) click a few boxes you get told when item is due and then get email giving you confirmation. Really simple and in some ways actually too simple! I spend too much!
The only issue I have with the site is when I got to my account to look at what I owe on my account. This part of the site really does need some updating. It doesn't tell me clearly who owes what (I have customers) it just gives me an overall price so I can't work out what I owe in particular. Also it takes well over 14 days for goods to be sent back to be deducted so I can't use this method to work stuff out at all. I can see when my returns have arrived back to Freemans but again it's shady and doesn't tell me what the item was which is rubbish if you order and return on a huge scale like I do.
Ordering On The Phone....
When you call are given options. You can check up on goods not received, make a request for a courier or speak to an advisor. You can use quick serve which is an automated service and you have a number printed on your statement (same one every month) you type into the phone and you follow the steps to place an order. Really straightforward and if you run into trouble for any reason no problem hit a key you go through to customer service.
I prefer to speak to someone so I hit the key and wait to speak to an advisor usually. I don't normally have to wait to long, probably 5 minutes maximum and it is a call you have to pay for at 25p per minute but it usually is incredibly swift. Of course at Christmastime the wait can be incredibly silly cos everyone is calling them! When through you give your agency number and then they ask for your name and address. Your then asked if its for yourself or a customer. Yes you can have customers too.
I don't have lots of customers. I only have my Mum and Step Dad who each hold separate accounts with me. Basically you are totally responsible for making sure people pay and on time. If they don't pay up its on your head be it.
When you want to have customers you open them an account with Freemans. To do this you call in with the order and one of the first things your asked is it for you or a customer. You just simply say new customer and they give that account a number say 678 and that's who they are on the statement under yours. They get there goods as normal and a credit agreement from Freemans that you send back to them signed and in a prepaid envelope. Again all very easy and straightforward. Before you open your catalogue to say the neighbours or mates ask yourself do you know they will pay the required amount in full and on time because if they don't you need to. It's your catalogue and you are responsible and personally I won't do even do it for good friends.
If you' rather get people a catalogue of their own this is simple to. In the book the number is there to call and leaflets are attached within the book to introduce friends and you can fill in a leaflet and send it back to Freemans with your friends details on it. For each friend you introduce you get £25.00 to spend in the book providing their first order is over £50.00 or you can pick a free gift. The more people who start shopping with Freemans the higher your rewards and this is added to your commission. It's very worthwhile doing this and of course once they're introduced your not responsible!
Well it comes around every 25 days. Now when you place an order you are asked if you want it added to your existing account. Mine is set to 20 weeks but you can have it at 50 weeks with no interest. This basically means you spread the cos over said time without having to pay more. You can get goods spread over 100 weeks but you do pay a fair amount of interest on this and you need to check on that at time of placing the order. Basically whatever I buy is split into around 5 months. I pay monthly. So If I buy something for £50.00 spread over 20 weeks I pay about £10.00 a month. I can of course add to my existing bill by ordering more and that gets split accordingly.
My bill comes with the three of our names on. Tells us what we all owe separately in total and then what we need to pay each. At the bottom of the statement is the date I need to pay my bill by. If not paid in on time I can be charged £25.00 for late payment as far as I'm aware but I'm always given around three weeks to pay up buy and we are quick payers so it's never happened to me.
To pay you can do it online or via phone. You can pay via post office of which you have to pay a small extra charge, credit card, or me, I send a cheque payable to Freemans Plc. I have never had a problem paying with any of the above methods. It's painless. Also although it's my account it's my step-dad that makes a cheque out for me.
Delivery Of Goods....
With Freemans I find that most of what I order is in stock unless it's sale items. If an item isn't in stock 9/10 you are offered an alternative but if they getting more in stock they will give you an estimated date for delivery. This is hit and miss though as most of the time I get a sorry note from Freemans saying they couldn't complete the order. However if the item is in stock I find around 3/4 days. I have an amazing courier called Donna. She knows to bang hell out of my front door cos I'm lazy in bed if mums gone out and I also have her mobile number. If I have a return I can then call the catalogue or text or call her to sort it.
Items are always well packaged when I receive them. Just lately however I have had alot of wrong items sent to me. This has only just started happening. People are trying stuff on and then sending the items back to Freemans but putting them in the wrong bag they came in, in the first place. Which is a pain because I get the wrong item and when it comes to sending it back I'm not sending right item back and I have to call the catalogue to let them know! Phone bill! Once I have tried my items on I have 14 days to decide and return my items back to the catalogue. If I don't want them then I repackage the stuff well and secure and fill a small amount of paper work in that is supplied with the goods and whack on provided address return label and sort out courier collection and my courier (which as I stated earlier I can request online, by phone or personally) usually turns up within 2 days to which she takes my parcel. Again a simple process.
The best part of owning a Freemans catalogue opposed to many others. When I pay my bill within a couple of days commission is added to my account. I get £1.00 back for every £10.00 spent. A the moment in total (including customers) I'm spending around £60.00 a month which means I get £6.00 commission. That £6.00 becomes mine. Now I can either clear my bill and at the end or say I'd like my money and they send me a cheque that I pop in my bank (other day I did this and received £40.00) or I can order something and ask them for it free if I have commission to cover it or as I go ask them to deduct it from my total which then means say if I ask them to take £10.00 commission I get more commission as it's considered a payment so I'd get a pound back. I take it in lump sums or partially when I want to. I can also pay a month I owe (providing you have enough) or take a fiver out of my commission and add the rest with my money to pay.
For me this is amazing. I do spend alot in my catalogue and so do my parents. I like to get goods and if I like them and decide to keep them I claim my commission and I had two gorgeous new dresses for free last month. It sounds complicated and it really isn't. It's all really easy.
I left home for a while and my parents needed some stuff so I gave them the catalogue details and they called and explained that it wasn't their catalogue could they still order? They had rigorous security questions to answer and did it and were allowed to so if my parents can do it anyone can!
Freemans isn't without its pitfalls. It's easy to actually over spend. I get bored alot and think oh I'll just have a look at this that or the other and I end up liking stuff I shouldn't and keeping it cos basically for a month its free. If your smart then yes order one thing at a time, pay a fiver a week and keep the bill down but if you get carried away you do end up spending same type of money you would if you were to just go out and buy something monthly which to be defeats the object lol
Occasionally you get problems. My bill got very mixed up and I couldn't tell what I owed etc and I called Freemans over and over and got no where and customer service were going to call me and didn't etc. It all got sorted in the end but it was stressful.Sometimes items get lost in the post and you get billed for them that can be a nightmare but Freemans do sort it out.
Basically I like Freemans. I like the book particularly on clothes, I like the staff on the whole, my courier and I love the easy to use modern website. Mostly I love the commission side of things and I find paying for my items simple and understanding my bill easy.
Personally I'd be lost without a couple of catalogues. Sure in some cases you can end up paying a few quid more for items than you would on the high street there is no denying that but it really isn't that bad. Personally I don't mind paying a £200 for a dress over long term than paying £180 cash as I don't have that option. It means things are mores accessible to me.
Recommended from me? Certainly.
This review is also posted on Ciao uinder this same username.
I love my Freemans catalogue! I've been a customer for many years and have always been happy with the service and the quality of the goods. Freemans is primarily a mail order company, but you can order online direct from their website, even if you've never seen a copy of the catalogue. Personally I prefer to have a paper copy of the catalogue to browse through, while I'm having a cup of tea. I find I can't really enjoy looking at pictures of clothing on a computer screen - it's just not the same! That said, there are some good features on the website, for example you can zoom in on photographs (which obviously you can't do on the paper catalogue), and this can give a much clearer image of fabric types, and any more intricate details like embroidery or sequins. Also, there is a stock check facility on the website, so if you add items to your basket you can then check immediately if they are in stock or if there will be any delay - and in that case they usually give an indication of how many weeks delay there will be.
The clothes offered by Freemans tend to be quite modern and trendy. I'm a middle aged Mum but I still find quite a few nice fashionable items of clothing, though I suspect it's really aimed at a younger market!
They don't just sell clothes, however. They also sell lots of household goods, bedding, furniture, electrical appliances, gifts, toys, computers, computer games... pretty much everything you can think of. It's like a big department store which you can browse through in the comfort of your own home. As I said, I prefer to use the catalogue, but you can browse online, too.
You can place your order online or over the telephone - personally I prefer online because, although the call centre staff are usually very friendly and helpful, they nearly always try to sell me something else when I ring up! They always have some special offer of the day - which I suspect is just something that head office have decreed they need to get rid of.
They deliver your goods right to your door - you get to try them on at home (I'm talking about clothes here, but this applies to most items), decide over a few days whether you like them or not, and then if not, you simply package them up and return them. They do free delivery and free returns. You can arrange a return by telephoning the courier direct (they usually put a sticker on the parcel with their phone number when they deliver it to you), or you can telephone the catalogue call centre to arrange a return. Or you can book a return online, specifying a preferred time, and this is then passed on to the courier - it's a bit limited, you don't even have enough space to write something like 'please avoid the school run', but the couriers usually get to know you pretty quickly and are very accommodating.
If you decide to keep the items you get to spread your payments over a number of weeks, interest free. They will send you a statement roughly every four weeks, and you can then pay in the bank or online, or even over the phone. It's really very easy.
You also get commission on your payments, which means you accrue a few pence for each payment you make and can then offset this against a future invoice, or have it paid direct to you.
They send out sale leaflets quite frequently but to be really up to date you need to check the website for the latest sale items. Freemans is actually the same company and same catalogue as Grattans - I have both as I didn't realise this when I first requested them. The upside is that every now and again there will be sale items in one that don't appear in the other!
Another plus is that once you're on the system you get email newsletters. Normally I find this kind of thing irritating, but I have to admit I appreciate these - they will send one out in the run up to things like Mothers' Day or Fathers' Day, and suggest gift ideas. They're actually really helpful! I remember a couple of years ago I was really struggling to think of something to get for my Mum, and one of their suggestions was a diamond (well, not real diamonds, obviously!) brooch in the shape of a flower. My Mum loves it! She still wears it and tells me people always comment on how nice and sparkly it is.
God, where can I start Freemans are a joke, firstly I was a new customer and did not recieve my introductury 20% discount. I live in a block of flats and as I was not in when they delivered the items the courier decided to leave £400 worh of items in the bin cupboard and stick a note through the door into a shared letterbox, when I went to collect they were not there. I contacted them they were resent out, but they arrived to late, I arranged collection through there website, the courier never showed three collections later they finally collected them. A month on I have recieved my refund in dribs and drabs. I am still outstanding a full refund as they can't trace the items, even though they were all returned at the same time. I have made several phone calls and sent around 8 emails. there customer service is appauling. It looks like I have no choice now but to go to the small claims court to get a refund. A disaster avoid freemans if you have any sense.
Robbers!! I was viewing something online, before I knew it I had purchased the item. I do shop online frequently. I tried to cacnel , which eventually happened by email. But then the item was delivered anyway, but someone else signed for it so I have never recieved. I have now been billed & credit checked. Be aware and steer clear of their online shop. No idea about the catalogue business but online is useless at best and at worst a fraud.
I have ben an agent for Freemans for over 7 years now, and I can honestly say that it is by far the best catalogue available. I began using Freemans whilst still a very poverty-striken student.My boyfriend and I were moving into a new rented house and we were minus a sofa. At that time I certainly couldn't afford to nip into a big sofa shop and buy one outright, so I ordered one through Freemans. This meant that I could spread the cost but pay no interest. The sofa was great...so was the next one...also the digital cameras..the home gym...the vacuum cleaner...the mattress...the microwave...the curtains...the CD player...etc etc!! Over the years I have certanly spent a fair whack of my money via Freemans, but as you get commission at a decent rate I also found that you could inadvertantly amass some savings too. Recently I cashed in my commission and received a cheque for over £400! This somehow felt like "free" money, as it was collected over a good few years (NB I used it to buy a very swish sofa from that sofa shop I had avoided years back!) The range of items in the Freemans catalogue is excellent: personally I tend to buy more for my partner than myself as the womenswear range is not as good as the menswear. For me, it has a mixture of the very young, hip, OTT fashions and the very frumpy stuff. Also, being the odd shape that I am I find that things may not fit. My partner finds exactly the opposite, and lots of his clothes, including some nice suits, have been bought from Freemans. He like the "Joe Browns" surf clothes and giftwear too. The homewares section is very good, with some really reasonably-priced and very trendy furniture. You sometimes have to wait a while to receive a large object like a sofa or bed, but after having waited 14 weeks to get a piece of furniture from a well-known furniture outlet, this is not really a problem. The electrical items are also well-priced: recently I bou
ght a great stainless steel microwave for under £50 and a vacuuum for less than £80. If you need to return anything then you have the choice of going through a courier or returning it at the Post Office. Both methods are free. If there is a fault with an item (a vacuum cleaner I bought stopped working) then Freemans is very good with returns. You just fill in a simple form stating the reason why. In the case of the faulty vacuum they arranged for a new one to be delivered within a matter of 2 days. They actually arranged it so that the courier picked up the old one at the same time to save me having to have 2 hoovers in my house at the same time. Freemans regularly send out sale brochures with special offers, and these can be really good value. In the current one there is a Vodafone Sendo for less than £80 and a Fuji digital camera for less than £100. In the same mini-catalogue are plenty of brand-name clothes, such as Vans surf T-shirts for £10 and a DKNY cardie for £27.50. These are real bargains, so it is important to snap them up quickly as they sell out fast. You also get free offers come through the post now and again, where you get bags, umbrellas, jewellery etc for free if you order something. You can usually get through to Customer Services or the Orderline very quickly, but these days I find that the website, www.freemans.com, is even easier. You can order items and pay your monthly bills here too. I wouldn't bother with the online Customer Service email facility...they take too long to reply and I think that a straight phone-call is far quicker and more convenient. Freemans began for me a a handy way of obtaining a £400 sofa when all I could afford was £60 a month. I have continued to use it over the years because I feel it is a great way of spreading the cost of expensive items over a good few months, without incurring any interest at all. At Christmas time this proves to be invaluable, as I can buy plenty of press
ies and spread the cost over a few months. The catalogue prices are very reasonable: most electrical items, for example, are only about £5-£10 more than you would pay in a High Street store. For me being able to buy now and pay later is worth that £5. It's not like a credit card where you pay a huge amount every month just to cover interest: I pay about £62 a month and if I don't buy anything my account soon goes down to zero. You can even have the option of "buy now, pay in a year's time", but I don't bother with this as my monthly payments are fine. In short I think that Freemans is a great catalogue, offers fantastic service, and is an excellent way of purchasing goods. Very highly recommended!
I really want to complain about Freemans and want to warn other would-be customers about their policies and processes. REFUSAL TO PAY COMMISSION - I placed an order with them with a 20% off discount. Once I'd paid for the goods (just under £100) I was told by them that they would not pay out commission (standard on most catalogues) unless I spent over £100. I was really angry at this as there was nothing to indicate this before I placed the order. I know that maybe it's my mistake that if it didn't say it in the first place I shouldn't expect it. DIFFICULT TO DEAL WITH- they don't accept payments by online banking. They said payments always get lost, and it is their own system which loses them. I tried to make a payment by switch but they authorised it twice so they froze the remainder of my funds and left me with no cash which was really crap of them. I shut my account as fast as possible and now destroy any mail I receive from Freemans or associated companies as they don't deserve my money. Instead of Freemans I would thoroughly recommend Choice or Littlewoods who I've been a customer of for many years with very few problems.