Disaster Avoid at all costs (Freemans)

Member Name: Lucy Elliott

Product:	Freemans
Date:	27/03/08 (90 review reads)
Rating:

Advantages: None

Disadvantages: Everything

God, where can I start Freemans are a joke, firstly I was a new customer and did not recieve my introductury 20% discount. I live in a block of flats and as I was not in when they delivered the items the courier decided to leave £400 worh of items in the bin cupboard and stick a note through the door into a shared letterbox, when I went to collect they were not there. I contacted them they were resent out, but they arrived to late, I arranged collection through there website, the courier never showed three collections later they finally collected them. A month on I have recieved my refund in dribs and drabs. I am still outstanding a full refund as they can't trace the items, even though they were all returned at the same time. I have made several phone calls and sent around 8 emails. there customer service is appauling. It looks like I have no choice now but to go to the small claims court to get a refund. A disaster avoid freemans if you have any sense.

Summary: Rubbish