Newest Review: ... has been delivered. I think this is a good company BUT one thing you do need to be mindful of is that Freemans do charge a fair bit more ... more
Great customer service!
Member Name: taramorg23
Advantages: Great service
Disadvantages: More expensive to purchase from a catalogue
I have shopped with Freemans for a number of years. I like the flexibility of being able to pay off items over a few months. The items they sell are a little more expensive but that is because you get the flexibility of paying over 20 weeks or more if you open a credit account which would incur interest.
I have in the past ordered several big items from Freemans including a washing machine, tumble drier and also a bed. When you order a big item they are usually very flexible and will ring you to arrange a delivery date which will allocate you a four hour slot. This is better than a lot of companies who tell you to wait in the whole day.
I am really impressed with their customer service.
I recently purchased a pair of jean from Freemans which when I tried on and wore looked fine and everything appeared ok. The denim was really dark so when it was washed as expected a lot of dye came out. When I was ironing the jeans I noticed that there was a small hole in the leg which the manufacturer had obviously been aware of as when I turned the jeans over there was evidence that they had tried to repair it using a sewing machine. This meant that the hole looked awful after washing because the denim had faded but the cotton looked dark making it obvious.
Unfortunately the 14 day home approval period had passed. I contacted Freemans via e-mail, I recieved a response within the hour apologising and asking me to return the item so they coule inspect it. The arranged a courier to collect them the very next day. I packaged the jeans and sent them on the thursday. I had asked for a refund as I was unhappy with the product. I was initially unsure if I would get a refund as other catalogues I have used have been difficult in the past. However within 3 days I recieved an e-mail confirming a refund.
I was very pleased with the customer service and have every confidence in shopping with Freemans again.
Summary: An easy way to spread the cost of buying