Extremelly unhappy FV customer (Furniture Village)

Member Name: estisa

Product:	Furniture Village
Date:	01/11/08 (1057 review reads)
Rating:

Advantages: None at all

Disadvantages: Head in the sand attitude, not appreciating that not all people just lay back and take it

1/11/08

Shortly after purchasing the ELLEN red hide dual and triple sofas from the Tees-side branch of FV marks and stains began to appear for no apparent reason. Initially, according to the FV this was due to the hide producing, 'wait for it' "Spew Marks and Fatty Liquors". After further complaint and another visit from FV it was concluded that the marks were actually as a result of the sofas not being stain guarded. When we explained that we had paid £200 for the stain guard plus insurance FV stated that the treatment was our responsibility and that we should have done it ourselves upon receipt of the furniture. When asked with what, he related to a kit that came with the sofas that we interpreted as being for maintenance as opposed to the full treatment. Never did we expect that after spending £200 that we would have to indulge in DIY. Furthermore, the aerosol that was provided is only good for 50 square feet which in no way is enough to treat the two seater never mind both of them. Also, even if there was enough and we did apply it the guarentee would probably be invalid given that in the event of problems the likelyhood is that someone would state that it had been applied wrongly.

The requirement to apply the guard ourselves was never mentioned as there would not have been a purchase if it had.

Now after a month since writing to them on the above without a response I am about to write to them again with the threat of contacting trading standards and the media.

Summary: I intend to take this as far as necessary in order to achieve satisfaction