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12 Reviews
  • Poor Customer Service
  • Statement sent out close to due payment date
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      29.09.2008 23:46
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      Overall an ok catalogue but you could probably get the stuff cheaper.

      I am a member of Grattan catalogue. I think the catalogue is ok but the prices are a bit steep. They do have a good variety of clothes but it doesn't always mean they are in stock. I recently ordered three different maxi dresses from there, they said they would be delivered in 14days after about 10days I had a letter saying sorry but they are basically no longer available so didn't end up getting any in the end. I recently received the small Christmas catalogue which had some great gift ideas, but I'm sure if you looked around you could probably get them cheaper.
      On the plus size Grattan is loyal to its customers and regularly offers discounts on orders or freebies, recently they were offering a pair of Morgan pjs as a gift when you ordered. They also allow you to spread the cost on your purchases over 5months, recently I couldn't afford to make some of the payments I owed them so I rung them up and told them, they set me up on a cheaper payment plan and reduced what I had to pay each month which was a great help. Grattan also offer free returns and delivery which is great so you can try the items on and it doesn't matter how many you order at once.

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      22.12.2006 21:12

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      Decided to try Grattan, wish I hadn't bothered, returned goods went missing. Customer service department, didn't have a clue. Kept getting different answers to my e mails. But thanks to a good courier got it all sorted out. Catalogue now in bin, and gone back to high street shopping. No top marks here!!!!!!!!!!

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      14.04.2004 06:15
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      • "Statement sent out close to due payment date"

      Grattan is a catalogue owned by the Otto group, who also own Freemans. I don't know who they are, but at least they are not Littlewoods (yet). I would not say Grattan was wonderful, they seem prone to making odd mistakes. Don't get me wrong, I was attracted to their good range of unusual Christmas decorations last year, spent a bit too much to tell the truth. What was rotten was that they did not let me know that I could have paid over 50 weeks over a certain total, which has meant the repayments have been very high. What I also did not realise was that they do not pay commission to new customers, which is a big disadvantage, some catalogues still do. With the likes of Kays, you get 12p in the pound in free goods or ten percent cashback, which you can use towards paying off your balance, but alas, not Grattan! This is a traditional agency style catalogue, which is available via the glossy catalogue or website, just put Grattan into your browser or follow a link from a shopping home page on various websites. You can register as a customer and order via the internet, by phone or the old pigeon post. You should get a new customer discount or free gift with your first order, but for the former, watch out that they take it off your statement. Longer payment terms are also available for certain items or orders over £150, 50 or 100 weeks, for which you will pay interest. You can pay your monthly minimum payment via the post, post office (with charge), bank or internet. What is quite useful is a special code you are given, which allows you to access a range of services on the automated telephone helpline. You are given a credit limit with your first order, usually around £250, which will rise as you pay off your balance and build up your agency. You can manage your account via the webpage, but I found it impossible to register and have not sorted it out. You can resort to phoning the helpline, they try to be helpfu
      l, but the message does not always get through! They are on the whole OK, but can get muddled with what they have sent you, sometimes duplicating items. Delivery is free and usually via their network of home couriers, who come round in their own cars. Some larger items will come by van, especially those ordered direct from the factory. Nearly all items are available on approval and the delivery note tells you how long you have to decide to keep or return. Returns are free, via the local courier, but can be slow to show up on your account. The selection on the whole is reasonable, prices are generally high and I found things were delivered in reasonable time. I ordered via the website, which is OK to navigate, but not that wonderful. When I got my statements, I found that they did not take off my £15 first customer discount, nor take into account the various order codes that they promoted, 5% off. I had to keep ringing and emailing them to ask them to honour these discounts, took a long time to get them to do it. They do not offer many free gifts or buy now pay later offers and the statement is not that well set out. However, they are, as yet, not rip-off merchants like Littlewoods.

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        08.11.2003 00:33
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        Grattan catalogue has been going for years and years. A friend of mine used to have it, but I considered the clothes too frumpy and plumped for Freemans instead. However, Grattan and Freemans joined forces some time back and I noticed that the Grattan clothes went distinctly funkier. Tempted by the free welcome gift, I signed up pronto. Grattan is a high-quality glossy catalogue of a whopping 1023 pages. Because of its thickness, it?s very useful to balance a hot plate on if you?re eating off your knee in front of the telly, and it?s also good to lean on if you?re writing. RANGE Back to the real purpose of the catalogues, and here?s what they sell: Women?s, men?s and children?s clothes Sportswear Shoes Household goods Household appliances Toiletries Fitness apparatus Personal care and grooming items Toys Electrical goods PCs Cameras Furniture and furnishings Mobile phones Jewellery Garden Equipment Insurance, breakdown cover and personal loans Phew! In other words, you?ve got the whole of the high street in the one book which you can flick through at your leisure. QUALITY When it comes to clothes, quality is variable. Generally the more expensive the items, the better the goods. Having said that, I?ve had cheap things like t-shirts and pyjamas that have lasted for years. They also have a range of funky ?designer? labels, including Betty Jackson, and clothes from high street stores like Oasis and Warehouse. And for the more mature or conservative dresser, there are plenty of different clothes ranges too. The downside with clothes is that they are often the ones you saw in the stores last summer/winter, and sizes can vary quite dramatically. There is a size guide at the back of the catalogue but it?s pretty meaningless as you will find that one item fits in a size 12 and in another you need a 16. In electr
        ical, household, toys and garden equipment, they sell the same brands you get in the big stores. Occasionally they have obscure cheap alternatives, but they tend to stick with the mainstream manufacturers. ORDERING You can order by phone, form or website. If you?re an agent, you can sell Grattan items to others as well as buying yourself, and you pay monthly installments over 20, 40, 50, 52 or even 156 weeks (APR 29.9% charged on the 52 to 156 weeks terms). Agents get 10% cash back on everything that they and their customers buy. If you have a personal account you also get the cash back. Having an account is very useful as it works on an ?add to? basis, which I?ll try and explain: if you bought something for £200 and had paid off £100 of it, buying something else for say £50 would then bring your payments down as your account would sort of start all over again and you?d be paying installments based on £150 not £200. (I do hope that makes sense). If you?re not an agent you can buy by paying upfront. If you order by phone you can sometimes find yourself in a queue of a few minutes, so you have to pick your time. I find early mornings and late evenings the best. Customer service staff are friendly and helpful at all times, and can tell you right there and then whether or not your item is in stock, and if not when it will be. DELIVERY I don?t find Grattan too hot on delivery and often wait 5-7 days for the courier to bring my goods. However, you can have next day delivery for a fee of £2.99. RETURNS All goods come on 14 days approval. If you don?t like them, simply ring your courier or Grattan and they will come and collect from your door free of charge. PRICES There?s always a downside, and alas the price is it with catalogues. Clothes are usually competitive but household appliances, electricals, tools etc. are o
        ften more expensive than in the stores. However, you do get your 10% cash back if you?re an agent, and of course being able to pay for things over up to 50 weeks interest free is a big bonus. So you pays your money and you takes your choice. WEBSITE The Grattan website is good but limited. It doesn?t show all of the items in the catalogue, particularly the household and electrical things. It is good for clothes, though, and it?s fast, easy to search and easy to order from once you?ve registered. And they are very swift at replying to emails in a very helpful way, which always impresses me. EXTRAS On the whole, Grattan is good at keeping its customers through a variety of incentives. They have almost always got a free gift going, they are always running ?buy now, start paying in x months? time? schemes, and if you haven?t ordered for a while they?ll send you letters offering discounts of 10-20% on your next order. OVERALL Grattan isn?t perfect, but it is very good. The range of goods is phenomenal, they are all presented and described well, and it is very easy to order and return items. Cash back is great if you?re an agent and it?s really convenient being able to shop in the comfort of your own home and having plenty of weeks to spread the cost of your purchases. On the downside are the inflated prices, the fact that you have to pay extra if you want your goods in less than 5-7 days, and the very unpredictable clothes sizes. If you?ve never had a catalogue than Grattan is a good one to go for and really does have something for everyone. Just don?t get carried away with all the fantastic stuff at your disposal and try not to give in to the temptation to take on more debt than you can easily afford.

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          22.12.2002 21:32
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          I like shoping from home and thats where I found this company useful... Mostly it's a clothing for women and men+ kids stuff(including toys), lots of home goods (sofas, beds and accesories>>etc.) computers and electrical goods+ much more... They don't charge you for delivery or returns (you have 14 days to return your goods)... They give you a cashback as well- every time you spend £100 you get £10 back into your account (or as a cheque) Plus most of the time they offer you free gifts with your order (You either receive a special order code by mail or on a web site). This are quality things, For example, I received two £10 vouchers, which I can redeem at Pizza Hut or at any other activitie s listed on the voucher(like Legoland), no need to pay money. I must say, thats for fasion I prefer different places to shop, because I think clothes could be better sometimes, plus in mens pages not all sizes are avalible, but there are some things you might find nice -like free, up to 50 weeks, credit, or buy now pay 6 mnth later option (if you get an account with them). And you can even use all options at one time- like free gift+ ...weeks free credit+ buy now later>) Prices are generally 10% higher, then in shops, but if you buy items from the sale leaflet, you can save ££££ even here. Their Web site is fine, but some times it takes ages to load, so its still worth to order yourself a Catalogue... There are some down sides though- some times if you order a carrier collection- he doesn't come as agreed and you have to wait for him whole day-not knowing when he is coming... Posted at u-rate-it as well..

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            05.07.2002 20:54

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            Grattans advertising is misleading (and probably illegal) and their customer service dept are usless - Advantages: None - Disadvantages: Bad Customer service Dept.

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            26.06.2002 22:28
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            • "Poor Customer Service"

            Ordered furniture to the value of £405 from there website,received an e-mail after 2 days saying that the order was being processed ,waited 3 weeks nothing arrived called Grattan,they said that the order had been cancelled because I had ordered in my own name and my wife has already got an account with them, re- ordered and paid by credit card waited another 3 weeks,phoned grattan they said that Barclaycard had refused credit and the order had been cancelled again,Barclaycard state that there is nothing wrong with my credit card and that Grattan must have keyed in the wrong details. on both occasions they let me think that the order was being processed,no letters or e-mails to say that there was a problem, NO APOLOGIES FROM GRATTAN ON BOTH OCCASIONS have decided never to shop with them again! ONE VERY DISATISFIED CUSTOMER.

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              21.11.2000 01:59
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              I have ordered a Grattan catalogue and I have to say that I am not impressed with the catalogue, in comparison to the other catalogues they have little range of products. They don’t have a vast amount to pick from the products, though in saying that they do give you an incentive if you shop with them, especially if it is your first order. As they let you off £15 if you place an order. Their delivery of goods is nothing special, within a week you get your items that you ordered. I am probably biased in writing this opinion as they some how managed to put me on their black list, only to refuse my orders then about after a month, to realise they had made a mistake and to ask me if I wanted still to order anything. If you recommend a friend, it takes a long while before your friend receives the product, so that be can reviewed and speeded up. The best way to describe this catalogue is a catalogue with little range, like you have shoes and you don’t have different kinds of shoes and different names just one kind. Talk about giving your customer choice.

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                28.09.2000 20:55
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                I have been ordering items through the Grattan catalogue for a few years now. I find catalogues convenient if you are looking for something fast. The fact that Grattan is based on interest free credit is an even better reason to order. Especially if its the end of the month and you can't afford to go travelling to the shops. Order over the phone or by post. The Customer Service is particually helpful and they have answered all my queries. Speed of delivery is also quite quick. Some items that aren't available may take up to two weeks but I believe that is acceptable. There is also no charge for delivery. Some goods with brand names are slightly more expensive than in the shops for example Morgan and Giant. For each £10.00 that you spend £1.00 is given back to you as commision. You can accept this in the form of a cheque or for it to be used to reduce your outstanding balance. If you wish you only need to pay a minimum payment each month and all your details show up on the statement. For introducing a friend to Grattan you get £25.00. There are two catalogues a year and there is often sale catalogues which give a great discount off brand names. So I suggest you get try www.grattan.co.uk to order a catalogue.

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                14.09.2000 04:21
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                I have got to say how brilliant my catalogue Grattan is. They nearly always have my item's in stock or if not then they will send as soon as it is in stock. Also there credit terms are excellent for budgeting with a lot of buy now pay December (or whatever month is in 3 months time ). They sell a lot of brand names and have a lot of the high street stores in their book as well. The staff are lovely and always have a bit of a chat as well and never pressurise you to buy that special offer of the day. All in all Grattan is a fabulous catalogue and i'd certainly recommend it.

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                13.09.2000 01:05

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                I've used the Grattan catalogue for many years and have been very happy with the results. Grattan produce two catalogues a year - spring/summer and autumn/winter - always sent out well in advance of the new season. As with most catalogues Grattan often have special promotional offers and free gifts when you first order with them and offer you 10% commission on everything you buy - this is accredited to your account as you pay it off therefore every time you pay off £10 you 'earn' £1 in commission. Your commission earned is clearly marked on your monthly bill. This commission can then be requested as a cheque or paid back in against your account, therefore when calculating your payments you may want to see whether the commission you earn to-date covers your final payment. The bills are clearly laid out but when signing up it is worth asking them to put the monthly minimum payment on your bill if you think you may have problems working out the payment which is easily done if ordering a number of items at different times. The usual terms are 20 weeks interest free though there are longer payment plans for more expensive items. The catalogue includes women's, men's and children's clothing, furniture, electrical goods, jewelry, sporting goods, bicycles and toys. The women's clothing range is wide and varied including many petite and larger sizes. The Plus collection includes clothing in sizes 12 to 24 and some 26. The first section of the clothing pages are aimed at the younger market reflecting the current high street and fashion shops and including clothes by Oasis, Giant, Morgan and Donna Air. There is a wide selection of essential items and 'everyday' clothes at reasonable prices. The men's section also carries a wide range of clothing including brand names such as Ben Sherman, Kickers, Timberland and LSB. Being able to try clothes on at home is a great advantage of catalogue shopping as
                it means you can try them on in your own time without having to rush a decision, and you can see if an item goes with your other clothes, accessories etc. There are sizing charts at the back of the catalogue and on the whole the sizing of items is good and I've found only varies when ordering named brands. Items are delivered to your house by courier usually within 48 hours though an extra charge can be paid for next day deliver if items are available. When ordering by phone I've found the staff to be very helpful and they will advise you whether a an item is out of stock or has a delivery delay. If you decide not to keep the items you can return the parcel free of charge via their courier - the phone number is on the parcel when delivered. This is very convenient as they'll come to your home to collect the item. Some areas of the country are not covered by courier service and items are delivered by post and can be returned if necessary by post (for free) The catalogue sells a wide range of furniture and electrical goods and I have ordered both and always been pleased. These items are usually delivered direct from manufacturers. Though some of the prices may seem similar or slightly more expensive than other deals it is worth remembering the commission you will earn and whether the payment plans suit your needs. A number of electrical appliances can be bought interest free over 50 weeks. They regularly send out lists of sale items which are worth looking at, especially in the clothing range. I have found the service from Grattans good and on the one occasion there was problem (when an item I returned still showed up on my bill) the matter was dealt with quickly and efficiently. I'd recommend catalogue shopping especially for those who are strapped for time and of the many catalogues I've tried I would recommend Grattan as a good choice to get started.

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                08.09.2000 04:17
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                or The trials and tribulations of Home Shopping in the twenty-first century. For those of you unfamiliar with the above, I'll make it short and sweet . . . Don't live in a high-rise flat without finding out if there's a woman of the top floor with the same name as you . . . . not if you want to get anything from a catalogue . . . or even get the flaming catalogue in the first place . . . you don'd stand a chance! The young lady in question MUST KNOW that she has NOT ordered three catalogues ?-( She MUST know the delivery man VERY WELL ! He's been "up her stair" so often it's getting obscene! ;-) At the last count, I have asked Grattan for a catlogue, on three different occasions . . . I though at first they had been lifted from my doorstep . . . then I found out that I've got competition! I hold out little hope of ever getting my own catalogue! However, if I've won the competition that I entered in the first instance . . . she is NOT getting the Mercedes Convertable! :-) Seriously, if ther is a good fairy, I've tried really hard to b e good . . Honest I have. . . please can I have a Grattan catalogue . . .? Surely it's not too much to ask? Now IF you still have the time AND the inclination. . . read on and you find out the long version of this sorry tale . . . Some time ago now I received a circular from Grattan Catalogue, offering me the chance to win a Mercedes Kompressor or a Four wheeled dream machine. This particular competition was simply too good to miss! I promptly posted away my request for a catalogue as, being quite ‘long-in-the-tooth, I’ve lived on this planet long enough to know that there’s no such thing as a free dream car. After a couple of weeks I began to wonder if my chances of
                driving one of my dream cars along the Boulevard was simply a pipe dream with little real chance of becoming a reality. But there was nothing to else to do but wait, - and wait, - and wait. The next chapter of this saga came about when the good people at Grattan sent me a form for my first order and an excellent offer of a set of luggage for only £5:00 ! This was just what I needed for my trip abroad early next year, - excellent ! Uh - Uhhh. No catalogue! Just this morning I read the latest offering from Grattan and it has left me feeling somewhat depressed. Not only have I missed my chance at my dream car, I have also missed out on that lovely set of luggage! “This offer,” reads the blurb on the 25% off offer, “replaces any made previously.” That was it! Struggling into action, earlier tonight I found the Grattan Internet Site, yes they do actually have one, - (where you can order a catalogue, - ?:-( what else would it be for?) Anyway, I’ve sent them a rather long e-mail which includes a request for the delivery drive NOT to leave anything on my doormat (my neighbours are too skint to ignore a tasty catalogue, don’t know about yours?) I will return to this page with any fresh news, but don’t hold your breath as they say. ;-) OK, You can all breathe out again . . . Gratan have sent me not one e-mail but two, telling me the catalgue is on its way! Maybee I'll still be able to get that set of luggage I wanted? Maybe there'll be a fantasitic new competition where I can win not one but two Mercedes cars . . . Maybe the delivery man will leave it on my doorstep and the thing will go walkabout like last time ;-) As I said, watch this space, After all it's more fun than watching paint dry . . . That reminds me, when the catalogue comes I must r
                emember to order some paint . . . and the bedroom needs new curtains . . .and what is that cousin Sid needs again . . . nope, . . .can't get that from a catalogue, Oh well, it looks like I'll need to write some more dooyoo's simply to clear the 'back-log' of things I should have ordered in the meantime . . . In the mean time, watch this space ;-) GG

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