Not so great UniversaL (Great Universal)

Member Name: bailey23

Product:	Great Universal
Date:	16/09/01 (748 review reads)
Rating:

Advantages: HOME SHOPPING, INEXPENSIVE

Disadvantages: BAD CUSTOMER SERVICE

So there I am, about to start a new job with 4 days notice, when I get my eye on a Great Universal catalogue on the doorstep. I flick through, and find a marvellous 4 piece suit for £89 - skirt, trousers, dress and jacket, all matching. Ideal, I thought to myself, so I rang up adn ordered next day service. Having never ordered from a catalogue before, I was pleasantly surprised at how easy it was - one 2 minute phone call.

So the next morning, I get out of the shower at about 7.30 am, and hear the postman banging on the door. SO I run downstairs in my towel, open the door a crack and take the post from him. When I came into the kitchen, the Great Universal delivery man walked through my back door, put the parcel on the dining table and walked out again. I was absolutely furious that this stranger could walk into my house like this, so I got dressed and rang Great Universal to complain. A girl who sounded like she was painting her nails said in a bored voice that the delivery men were contacrted and didn't work for Great Unviersal, but she would chase it up and get the supervisor to ring me back.

Then I opened the parcel to find the four items of clothing were all different sizes (not one of them the size I asked for), and two were different material. I sent them straight back.

I waited until the next day for the supervisor to call back, then I had to make four more calls before I got to speak to her. She was not in the least bit bothered. Did I get his name? she asked. No, I said. Well there is nothing we can do without a name. Her attitude was appalling, a serious lack of customer service.

The next day I got three more parcels, which I hadn't ordered, so I sent them back too. Then I got a bill for the whole lot. I wrote a letter explaining this 'catalogue' of errors (!), and saying I have sent everything back and am not paying a penny. I never heard a reply (apology would have been nice).

From readin
g the reveiews on this site and talking with friends, I get the impression everyone else is happy with the service. I find it a great shame that I wa streated this way, as not only has it put me off ordering from other catalogues, but Great Universal has a great range of products from clothes to toys to housewares, etc.

Their prices are very reasonable too, although I wouldn't like to comment on the quality as I have only received one outfit which was sub standard.

I am altogether very dissappointed.

Summary: