H.Samuel

I spent £105 on a bracelet which broke after 12 days (yes, DAYS).
H Samuel said I had snapped it (I think it snagged on the lining of my suit jacket) and when I said it was of insufficient duarbility and I wanted a refund they said it was accidental damage so tough.
I am now trying to get an independant report to prove that the bracelet was so flimsy and thin it would easily break but the service I have received from H Samuel has been appalling.

I have purchased a good few items from H Samuels so have had a wealth of experience of their service. I predominantly base my experience on the Colchester store but have also used the Lakeside and Maidstone stores before as well. My partner bought me a necklace from H Samuels and took out the insurance. I needed to get the stone reset and took it in. They were very helpful and I had to have the pendant replaced. They ordered it in (despite it being out of stock they sourced the last remaining one from another store in the UK) and had it delivered the very next day. I also have had an eternity/commitment ring from them. i am very clumsy ...  Read the complete review

Don't even get me started on the HUGE list of complaints I have with H.Samuel. With NEVER shop there again and I would strongly urge others to do the same.

I was given a gift card recently to use at H Samuel and went online to order the things that I had chosen. One item that I had wanted to order was only available from shops in Wales, so I called my local branch to ask if they could order it and I could pick it up. The girl who answered the telephone couldn't tell me if this was possible (that there wasn't someone available who could) and told me to try a bigger branch. Since I wasn't sure if I could use my giftcard to purchase this particular item online, I sent an email to the company using the website. The company responded the next day, saying that I could use the card online and giving a telephone number to call if I ...  Read the complete review

H Samuel is a chain of jewelery shops with shops across the UK. The shops are usually in town centre locations and open 7 days a week. The shop sells mostly jewelery but also gift items such as ornaments. The jewelery ranges from engagement rings to fashion jewelery. There is something to suit most budgets although the prices dont go high enough for someone looking for fine jewelery or large diamonds. I would say that the quality isnt great but then again you get what you pay for. The diamond quality isnt good - do look into what you want from a diamond before buying - cut, clarity, colour is really important. The staff in H Samuel are ...  Read the complete review