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Offer you a selection of top selling and newest lines in car enhancement, car security, in-car entertainment, touring & travel, car care, bikes & toys, winter motoring and child safety ¿

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      11.12.2012 12:16

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      Took car for full service and paid for additional winter service. They called me back with list of other things needing work, three illegal tyres, damaged exhaust etc. I declined as I know as police officer that only one tyre needs replacement. After service car sqeaks, drives odd and power goes. Also problems starting it. Went to another garage for the tyre I'd already arranged. They said other tyres were fine. Did full lift and checked exhaust which was fine too. Please avoid Halfords. The company issued a profits warning this tear and let it be known they would inceease margins by pushing car part sales. Surprise surprise they had also tried tell me both wipers were defective. Not true. I just passed my MOT six weeks ago too. AVOID.

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      15.04.2012 22:02
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      Helpful service

      If you want to buy a bike from a company that is large enough to refund your money if something goes wrong then do buy from halfords. You can also get cashback instore if you register your card with quidco.

      I recently bought a new helmet and bike light set so that I can cycle to the train station in my new location. The staff were very helpful, they showed me a selection of helmets that would fit me and were also quite stylish. I went to the store in Ilford and it was quite large and had a good selection of stock. They also explained how to fit my helmet with the given sponge attachments.

      I found one I liked and asked their advice about lights. They advised me to get the best as its important for safety. As I will be using my bike every day I agreed with this and bought a set of front and back lights that flash and also have a continuous function that take batteries.

      I was impressed with the knowledge that the staff had about all the products. They also told ,e that they had a bike workshop on site which I didnt know, and that they can also build bespoke bikes! I didnt actually need any of this but its useful to find out.

      I got 4% cash back and this was great as the helmet and lights I bought werent on sale so I saved a bit there. I would also try buying online although then you dont get the advice or workshop.

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        27.01.2012 16:07

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        What a truly terrible shop they really are.Reserved a sat-nav in their sale last night, told it was in stock and I could collect it today. Surprise, surprise got a phone call today that it was no longer in stock.Now, I wonder why that could be, possibly because the staff arrived and saw the prices?Had a quick Google around regarding the matter and it appears that almost everybody that ordered a satnav in their sale also received a similar phone call:"It's not in stock any longer...""It's damaged beyond repair and we can't sell it any more...""We can't find it in the stockroom...""Our system was broken and reporting incorrect stock levels..."Pathetic really. Avoid this company like the plague.

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        02.12.2011 11:08

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        Be aware, find a good local garage

        Got the free MOT & Service voucher with my Insurance through Tesco. Booked the car in and ready to go. Having worked as a mechanic many years ago and still work on minor repairs to my vehicle and over 20 yrs of driving experience, I am familiar with the techno jargen and little white lies. Heres what happened

        Service:
        first off they told me I defo. need synthestic oil, thats £22. streight away. I paid this , thought what the hell, it would cost me that in time and oil anyway, but the surprise I had was that, it was just an oil change NO oil filter change (very Bad). I marked so I know its the same one, they just wiped it clean.

        MOT:
        They gave me a list of repairs 2 x A4 sheets full. Ranging from wiper blades to nackered brake discs Estimated cost £300 ish, Took the car to my regular MOT station, they found only 1 thing wrong, cost £40 for the MOT & £45. for the repair. I then asked my garage about the items Halfords had listed, their qualified opinion was: some of the items listed by Halfords were not a part of the MOT test, the rest were an exageration of any defect. There were only 2 item that fell in the category of a serious defect, that failed my mot. 1 of which I paid for and the other was a seized cylinder, which the tester fixed within 10 seconds, whilst he was doing my mot and did not charge me for it.

        The mot is made up of a fixed set of rules and only in a very few instances can an MOT tester apply his knowledge and opinion and even then if the vehicle passes the tests set, the tester has to pass the vehicle. Eg: the vehicle is put on rollers to test the braking system, the rollers give a reading, and if that reading meets the requirements of the MOT test the vehicle cannot be failed, regardless if the brake discs are showing slight signs of corrosion or thinning etc.

        So be aware: use a local recommended garage and if they are trustworthy and do a good job, use them regular and they will in turn look after you and not ripp you off. The MOT test is the same anywhere you go it is a Standard set of tests formulated by VOSA the government agency. by going to a flashy multi national company its not going to make you any safer or The test any better.

        In these hard times most people need to be carefull with their expenses and likewise the small businesses are suffering and they need the business. Find a local trustworthy garage and use them. Try the WHICH? website , they have a section you can subscribe to where other subscriber leave their feedback on local recommended companies in your area and they also leave negative reveiws for bad companies.

        As for the Tesco free MOT & Service , It confirms that there is no such thing as a free lunch
        hope this helps

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        04.07.2011 20:12

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        Today i visited my local halfords to purchase a bike for my son. The "boy" at the bike counter was inexperienced and was no help at all. When i asked him about the bikes he shrugged and said i dont know. The other bike specialists were more help and once i had selected a bike, i was told i would have a call to collect it within the hour. 3 hours later i called the store. I was put through to the bike department to which there was no answer. After 15min on hold, i recalled the store to be told they were half way through building the bike. eventually i got his bike but the staff seemed young and lacked training and motivation. maybe i expected too much, but believed halfords advertisements.

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        22.03.2011 13:09

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        I took my Halfords 'Kracken' MTB for its yearly service on a Sunday Morning to be picked up on the following Thursday. On the Tuesday I recived a call saying it needed a new back wheel as "2" spokes had snapped. I asked them to replace the spokes and I would pick it up on Thursday as agreed. Called Thursday Am and was told yeah just come down. I went down to find that some YTS kid took ages to find my bike and he said it needs a new wheel. So I asked why I was told it was ready to pick up and he had no idea. I then waited 4 hours whilst it was serviced and many more things picked yup as needing replaced. If you want a pink bike for a 3 year old little girl fine. Anything else forget it.

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        01.02.2011 09:34
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        na

        I recently went to my local halfords store to get a replacment indicator bulb, the sales manager found the correct bulb and said to me i can fit it for £3? great i said! So he went out to my card to replace the bulb, 40 minutes later he had pulled numerous wires out and not managed to fit my bulb he has also taken out the perfectly good bulb on the other side to see if he could work out how to get it in!
        After another 15 mins i said i would take to the local dealer as i was concerned about what else he might be damaging.
        I took it to my local vw garage who attempted to fit the bulb but had to take the intire light cluster off and drop the bumper to put back all the wires back in place! this taking a further hour and half and £141.35! need less to say i made Halfords pay for the bill.
        I have since found out this happens quite a lot at halford they offer to fit your bulb then cant do it!
        Halfords why are you offering a fitting service?

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          22.12.2010 13:06

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          Many problems encountered at Halfords.

          I reserved a Sat Nav on Halfords website for collection from a store (Sunderland) 9 miles away from me immediately. It said it was in stock there, but not at any of the local stores near me and I wanted it right away.

          I travelled to the store and presented my reservation details to a member of staff. He then proceeded to take payment of £173.97. This seemed odd as he didn't even go and get the products I had reserved first.

          He then went to find my Sat Nav and returned with the wrong one. He was adamant it was the right one but it was not. He then checked the stock levels for my product within that store and there were supposedly 4 in stock. He then went back to look, but could not find it.

          Now more members of staff began to search for the item, again checking the store stock levels on the till which showed 4 in store. Eventually a member of staff said they did not come in on the delivery, but had only just been crossed off... Yet they were still available online as in stock and their till system was showing them as in stock.

          So I asked if I could collect the item from an even further away store seen as I had paid for it. They said yes and checked the stock and it was available in a nearby store. The woman on the till then proceeded to 'attempt' to issue me a refund. I asked can they not just phone the store and I will collect from there as I had already paid for it? She said this was not possible as the cash had to go to the right store. This seemed stupid.

          It took her ages to do the refund, even with the receipt in her hand she could not manage it and in the end had to refund the items as if there had been no receipt. Marking one as damaged which was just complete lies.

          I then asked if the refund would be immediate, if it was I would of possibly went to the nearby store and bought another, she said yes it will be immediate. When I got to my car I checked by online statement and the money had gone out, but not gone back in. Now a day later it still has not gone back in.

          I complained to head office as I did not want to be fobbed off with some sob story by their customer services. I wrote an extremely detailed, in-depth email and asked when I would receive the refund. I then received a reply from a Miss Hicks who is supposedly the CEO's Executive PA. She basically said I have passed this issue to customer services. I could not believe this as it was certainly not a matter I thought should just be dealt with by normal customer services. I emailed back and said this, and said she should look into it and look at the attached documents I had attached. She replied saying "a Team Manager within our Customer Services will be in touch today". I await this contact.

          I know everyone is busy as it's nearly Christmas, but Halfords made no effort whatsoever to help me resolve a problem they created. They simply said go home, re-order it online from another store and go there. Even after I had paid for it.

          Also its shocking to think that a company like Halfords offer 'real-time' stock reservations online, yet can in the space of 1 hour realise that 4 £170 Sat Nav's which are supposedly in stock are not. Why on earth would a delivery be entered as complete and made available to customers before it was even checked off?!

          Extremely disappointing.

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          09.12.2010 20:11
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          could be great but spoiled by high prices and customer service failings

          Halfords is a nationwide chain of stores which sell car related equipment and accessories (they also have a 'bike hut' attached for push bikes). At Halfords you will find a huge selection of things from replacement windscreen wipers, different types of oil, car paint (also have a mixing service in some stores), number plates, tyres, alloys, Sat Navs, car wax, spare bulbs etc.

          The range of products really is very extensive however, much like Argos, they don't necessarily have competitive prices although they would like the public to think so. This isn't something that overly bothers me as I'm used to checking prices on products first and making a decision on where to buy based off the results.

          Most Halford's stores are on the large side (although the need to be to fit in everything they sell) and relatively well laid out with aisle headings so that it shouldn't take you too long to find the right section. Further more there are also often guides on certain products eg. Replacement windscreen wipers, to make sure you buy the right one for your car. They also have a computer system where they can input your car registration and tell you which part you require - although this only works of course if your car is in an unmodified condition (surprisingly they get easily confused if you tell them your car isn't standard so a registration check won't yield the right results).

          One thing that your average person probably won't be aware of is that Halford's do a trade card - this means that people in the motor trade business get significant discount. My dad is a mechanic which is how I know about this card, but even he doesn't seem to know exactly how much discount he gets. It seems to be a different percentage off the sale price of each item so I'm guessing that it's cost price plus a given percent. Even so the discount can be huge - I needed a new pair of windscreen wipers for my Golf which were approximately £20 in store which to be fair isn't a huge amount to begin with, my dad bought them for me using his card and they only cost him £6. So if you're in the trade I would definitely recommend you get yourself one of their trade cards as you'll save yourself a fortune.

          Unfortunately I have found that customer service generally leaves something to be desired - some stores are worse than others (*cough* Chichester in West Sussex) and I have had occasions where a member of staff has come out of the store to my car to double check a correct part before selling it to me which I was very impressed with (thank you Bognor Regis). Unfortunately the bad experiences far outweigh the good ones - upon entrance to Halford's stores in general I find them to be understaffed and it takes ages to get the attention of a member of staff, in fact they regularly walk past customers who are clearly waiting to talk to someone, and act like no one is there.

          A few months ago my boyfriend reserved a very specific car oil online for collection at the Chichester store - it was confirmed as being in stock. When then went to the store to pick it up, only to discover after half an hour of faffing around that they don't actually keep that particular item in stock. Ok so that was probably the fault of their website accepting reservations that it shouldn't do, however you would think that the store could have alerted us to the mistake - there was another item we had reserved at the same time which had been put by for us along with a random bottle of a different type of (unsuitable) oil.

          More recently my boyfriend bought me an in car CD/DVD player for my birthday to replace the original tape player that I had. Several days ago the LCD stopped working - the unit as a whole still works but the LCD is just black so we duly returned it to the Chichester store with a receipt. After about 15 minutes the manager finally arrived and we explained the situation, he looked at it for a couple of seconds and said 'you must have broken it and LCD's aren't covered by warranty because people are always breaking them.' I replied that I most certainly hadn't broken it (also isn't saying that 'people are always breaking them' and admission of poor quality?) he just shrugged. The situation obviously wasn't going anywhere so we left and when I got home I rang their customer services line (incidentally there is no option for complaints - so I just picked option 3 which I seem to remember was 'store enquiries'). I explained the fault to the woman on the phone and what had happened in branch - she seemed very confused by the managers response and told me that my unit was covered under warranty and I would be entitled to a repair or refund. I said I wasn't going back to that store due to the managers attitude, but I would try another local branch (you can return faulty items to any branch), to which she said that I shouldn't have any problems but if I do, to get the manager to ring customer services whilst I am in the store.

          On Wednesday I went into the Bognor store - I was greeted by a member of staff and didn't have to wait for a manager as he was already standing by the customer service point. I explained the problem to him and showed him the head unit. He didn't question the issue or accuse me of breaking it (or indeed say that 'LCD's are excluded from warranty') he instantly said I could return the entire unit for a straight swap or I could come back tomorrow evening (when a member of staff more knowledgeable on the particular item would be in) to see if I could simply swap over the front unit rather than removing the whole original one from the car. This is something I had no problem doing and was very happy with the managers friendly attitude and proposed solutions (especially as he could have said they would need to return it to be fixed which would leave me without a radio/CD/DVD player for however long repairs take).

          On Thursday I returned to the store - again I was seen to right away. I explained the situation up to the present date, they quickly checked the date on my receipt, then went and got me a replacement front unit. Everything was sorted out within a few minutes and I now have fully working equipment - best possible result in the given situation. I think the manager at Chichester needs to take some pointers on how to run his store from the people at Bognor Regis!

          In conclusion Halford's are hit and miss - they sell a massive array of products, although the prices are quite inflated (so I try to get my dad to buy from there on my behalf due to the trade discount), the trade discount card is an excellent idea although it should be more widely publicised (I've never seen any information about it in store), the stores are relatively well laid out and kept clean. Customer service is very much hit and miss - there are some terrible stores (can you tell I hate the Chichester branch yet?) and there are some great ones (Bognor Regis). All I can suggest is that you try your local branches to find out which one provides the best service and give them your business - if we continue to buy from the shoddy stores then nothing will change.

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            18.11.2010 19:22
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            Dreadful company - turn away from them! Retail outlets such as these should be closed

            My experience with Halfords can be described as atrocious , dreadful and horrendous. The staff are by far the most incompetent and rude individuals that you can come across, my dreadful experience occurred when I had to return an item which had parts missing from the actual package. The staff member was outrageously rude, hostile and aggressive and after countering her nonsense with common sense, she had the audacity to refuse to serve me and requested for a colleague to take over. The colleague was present and obediently took the same hostile approach, he then quipped "...you know what I don't have the time for this ****..." and then hurling my money back at me. The situation was witnessed by the store security guard, who said "...that's what happens when the store manager is away". It is truly shocking that a company such as Halfords fails to provide a 'safe' environment to shop in, the staff can only be described as 'thugs'.

            Verbal abuse is something that you may expect from a small convenience store...but from a staff member employed at retail chain store such as Halfords?

            After my experience I had to ask myself, do Halfords offer value for money? Certainly not! there are auction sites were you can purchase they sames things for 1/3 of the price. I suppose I thought that for the convenience it would be better to shop at Halfords...big mistake - a huge regret.

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              09.09.2010 14:54
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              will regulary use this store for my car

              being a clueless female when it comes to cars it's quite refreshing when halfords will fit your stereo and change your brake light for you! My first experience was a few years ago when i bought a new stereo for my car, it came with free fitting so i literally left them to it and it was done in about 15 minutes! They sell a huge variety of stereo's and gadgets for your car and the staff have always been very knowledgable when i have asked questions, anything to do with cars they sell! They have books on the aisles with all car makes giving you information on what oil and wiper blades you use and it is very useful when you see how many different ones there are! And if your ever stuck the staff will always help. They also sell a lot of camping equipment and bikes for all ages. I recently had to go to them as my break light had blown, they were very helpful and it only cost a few quid for them to fit it for me! I think the staff are friendly, it is very reasonable on price and will definately be using in the future.

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              17.04.2010 15:57

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              Sell much more than you would think

              Having a partner in the trade, we tend to use Halfords on a regular basis. Although the prices can be considerably higher than other shops, if you are in the car industry they give you a trade card which you can use to purchase car parts, paints etc. It doesn't give you big discounts on everything but on some things it does (car batteries etc).

              Halfords provide an excellent range of in-car entertainment systems. They also sell bicycles, tents and other items which you would not expect them to sell.

              One thing I like about Halfords is that they offer a paint-mixing service where they mix and match to find the perfect colour you require. They offer a fitting service where they can fit batteries and other things. In order to use these services they do charge you a small fee, which is obviously dependant on how much work is required to do it. Their services still work out a lot cheaper than taking it to mos garages.


              Halfords also sell Ipods and entertainment accessories at quite competitive prices.

              They have very experienced staff in their stores-so there is always someone who can help you with any queries you may have.

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              12.04.2010 21:40
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              Give them a try before knocking them.

              I really do not like Halfords as a shop and if I can avoid it I will never go in there. They sell a complete range of products which I have no interest in, such as an audio department which sells audio equipment and sat nav, a bikehut which sells bikes and accessories, and parts deartment which sells vehicle spares and a touring department which sells travel equipment and baby seats. I usually get either my boyfriend or dad to sort this type of equipment out and usually will be bought off the internet, however, the other day I had to face my demons and enter the shop.

              Previously when i have been forced to go there as a last resort I have found their staff less than helpful, and there are never too many of them. This time was different though. I needed an innertube for my bike as I hadnt ridden it for a while and wanted togo on a bike ride with my boyfriend. When i entered their bikehut I had no idea what I was looking for but a member of staff approached me fairly quickly and found the correct tube for my wheel. He also fitted it for me free of charge, which he said would usually cost at least £5, so I left very happily.

              Obviosly not everybody will get this treatment, but there are some out there who will go 'the extra mile' as their slogan states.

              It then got me thinking about other services that they offer and in hindsight I think I have have been a little too harsh on the shop. They will fit many items they sell, almost anything really, and for somebody like myself who has no idea about cars, this could one day prove very valuable if travelling back late at night and a bulb goes. They do charge a fee for this usually, so I have no idea why the chap offered to fit it for free but he did.

              Their prices are usually higher than the internet, but then the same could be said of many shops nowadays. For some people though who prefer the service that they offer, I think it can be a price worth paying, espicially how much dealers charge for labour.

              Overall I would now visit the shop in the future, and if i have been converted then I think anybody can.I still wouldnt visit the shop unless I knew I had something to buy from there, but at least I wont find myself actively avoiding it in the future!

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                01.04.2010 01:39
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                Want customer service? Go somewhere else!

                After passing my driving test last December (it only took me to age 32 before I got round to it!!) I was clearly very excited to buy my first car this January. Now in anyone else's eyes it's a bit of an old banger (an 18 year old VW Polo) but I just love it!

                Anyway, as it is such an old car it only had an old tape player in it that didn't work too great and the radio wasn't too sharp on it either, so I decided to get a new CD player. A friend of mine had coincidentally changed cars recently to one with a built in stereo so she gave me her old one. When I took the old tape player out I was confronted with a mess of wires that meant I knew I'd have to get a professional to fit it.

                I visited the Halfords store. My first impressions were not great as the store lighting wasn't too good and there was no radio or music playing making the whole place seem quite dreary. However I made my way over to the 'Customer Services' desk to ask about having the CD player fitted. Me & my boyfriend stood waiting for at least 5 minutes before anyone appeared, the man who did then appear didn't even look at us or acknowledge we were there or apologise for keeping us waiting but just started messing about with something behind the desk. I eventually gave up waiting politely and just said 'Excuse me please?' to which his very blunt reply was 'What do you want?', he very much looked like he couldn't care what I wanted and it was clear that he had no manners or idea of customer service. I was at this point shocked to discover that his badge stated that he was the store manager!! I explained what I needed doing to which he just told me they don't fit CD players that aren't bought from their store. Fair enough I suppose - although I would have thought Halfords as such a big company could manage this if smaller places can - but it was more the way he clearly couldn't be bothered dealing with me that annoyed me.

                At this point a customer behind me in the queue suggested where I might be able to get this done and told me of the types of wires / cables I might need to buy etc.

                As I was buying some other bits & pieces whilst there I then went to the check out desk, where there was a small queue of 3 or 4 customers but no-one serving. After a couple of minutes the store manager appeared and started serving (goodness knows what his other staff were doing as they didn't exactly look busy hovering around the store!). He was without doubt one of the most miserable people I have ever encountered, he barely spoke to the customers, let alone smiled. Whilst I was stood waiting I heard another customer remark 'what a depressing place', I couldn't agree more!

                As a new car driver who was eager to buy bits & pieces for my car this man could have taken the opportunity to try and sell me allsorts, as it was I only bought the bare essentials & couldn't wait to get out of there.

                I'm guessing not every store is like this but I can safely say that I won't be trying any to find out unless I am totally desperate! If I need anything I will just shop online or find somewhere else!

                I am giving 2 stars only for the range of products available.

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                  26.03.2010 08:13
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                  good value and excellent customer service

                  A few months ago, while driving on holiday I had a problem with my Sat Nav system, I had forgotten to charge it before I left and so I had to plug it into the cigarette lighter socket, and so while travelling, to my horror the Sat Nav stopped working and I did not know why it was not charging from the socket and I was lost on my way to my destination.

                  I managed to find a Halfords store and the staff were very helpful, it was raining outside and the assistant came outside to my car to see what the problem was as I thought it would be a fuse and so he checked it out and I was correct, it was a fuse problem, but to make sure the correct one was replaced, he brought out a special meter to test all my fuses until he found the correct one as there were so many, he then went into the store and then came back to replace the fuse.

                  He did not charge me for his time or the fuse and he could not have been more helpful and polite.

                  This store sells cycles, tyres, car stereo units, and many more car and cycle accessories, baby car seats and child boosters, roof bars and most items for a car.

                  They also have a mechanics department where you take your car for a repair or new tyres.

                  They have good opening hours usually 9am until 8pm Monday to Friday, Saturdays 9am until 6pm and Sundays from 10am until 5pm but it is best to check with your local store.

                  It is ideal for if you are at work and need anything for your car or cycle.

                  The website is www.halfords.co.uk and you can order from this site too and they can deliver to your home home or work address from £4.99 per order but you can have the items delivered to you local store and this is free.

                  I recommend this store to anyone to try, especially in an emergency like mine.

                  I rate it 5 stars

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