Keep away from Harveys -- they treat their customers very poorly (Harveys)

Member Name: Garyjones07

Product:	Harveys
Date:	01/11/08 (160 review reads)
Rating:

Advantages: as of today NONE

Disadvantages: Poor customer service and ignorance in not replying to a customers letter

We purchased a Clarrisa sofa from Harvey's and then 2 weeks later they reduced the price by over £100 !! --we went to the Chester store and questioned this and were told "Tough". We wrote to Harvey's twice and still no answer !!!

We purchased from Harvey's in the past and were given assurances that if the price reduced they would honour it and give us back the difference (i have this in writing). When i informed them of this they said --that was then and this is now !!

Harvey's attitude stinks on this, especially when you compare them to a decent retailor like Argos,who always gives you credit if they drop prices on goods you only recently purchased.

We will never buy from Harvey's again and we have told 2 of our friends who were also going to go to Harvey's for sofa's -- to go elsewhere --so lost business for Harvey's.

We also were told that deliveryof our sofa was end of November ,which suited us as we are decorating. However Harvey's now keep ringing us to say the sofa is now ready and they want to deliver it. They are getting aggresive about when we should have delivery --they have rung 3 times in 24 hours to push us for delivery , we tell them the same situation as above,but they keep ringing !!!

Would never deal with them again,and would advise anybody to keep well away from Harvey's.

Summary: Keep away from Harvey's