Harveys NIGHTMARE! (Harveys)

Member Name: anonymous! They know who I am

Product:	Harveys
Date:	08/12/08 (177 review reads)
Rating:

Advantages: No advantages

Disadvantages: Wasted time, money, days in court, high blood pressure, like hitting a brick wall!

In July 2007 we ordered a dining table, 6 chairs & a sideboard - Padua range - from Harveys. They delivered within a week but the extendible leaf was damaged. They did a shockingly bad repair so they promised a replacement table. 3 separate occasions they came out and 3 separate occasions they got it wrong. On one occasion Harkers the delivery firm caught their diesel fuel line to their lorry and emptied the whole of their diesel tank onto our driveway, they caused £21,000 of damage!! The driveway claim was settled with the insurers of Harkers.

As you can imagine, not best pleased and we still didn't have replacement furniture. After 6 letters to customer services and 3 broken promises I took them to court. In September of this year it was agreed in court that they would pay compensation, all the court costs and replace all the furniture with new. The new furniture would be quality control checked before being delivered by an independant delivery firm. The manager at the Northampton store is Paul Dexter, he has shockingly bad customer service. He said the furniture would be delivered in the morning but failed to mention that his morning was between 10-12 so when I called at 10.05 as I'd waited 2 hours already he then informed me, he still couldn't say when it would be delivered though, at that point it was still in the warehouse! He assured me it had been QC checked but he refused to give me the name of the company that was delivering despite this being of huge concern to me.

The delivery people finally arrived, they dismantled the old furniture and assembled the new. The new furniture was found to be damaged in multiple places so they dismantled the lot and took it all away. They were in my house for nearly 2 hours and we didn't let them leave until Mr MJ Law, Customer Service Manager (who was our contact on the one or two letters that he managed to write to us he has been mentioned in one of the other reports on here) promised to look into why the furniture hadn't been QC checked and also ring to confirm that the full refund had been authorised and a cheque had been issued. He didn't ring.

We called on the Monday after to find out that he'd gone on holiday, how lovely for him, but he hadn't bothered to do anything about our refund and he's the only person in the whole of the company that is authorised to do refunds! I've never heard so much BS in all my life! He has been called on 7 occasions today and he has not once replied to any of the calls. He has until 5pm today or the court case will be reopened at further cost to themselves. I have all the directors names and addresses, they will be receiving letters tomorrow from me.

DO NOT EVER, EVER, EVER buy anything from Harveys EVER! You have been warned!

Mr Law's work email address is mlaw@harveys-furnishing.co.uk
I'm sure he'd love to receive all your complaints, not that you'll get any response!

Through all this I have not once had an apology, not even in court, I believe that Mr Law doesn't feel the company has anything to apologise for! It has cost them the full price of the furniture, the court case costs and compensation. It will now incur further court costs and if not settled in full within 4 weeks Harveys will have to pay all of the costs of the credit card company as I took them to court too under s.75 of the consumer credit act.

Very dissatisfied Harveys customer

Summary: You thought your experience was bad!