THE PORTMOUTH STORE OF HARVEYS (Harveys)

Member Name: MRSCOOMBS

Product:	Harveys
Date:	19/08/09 (85 review reads)
Rating:

Advantages: LOVELY PRODUCTS

Disadvantages: SHAMEFUL SERVICE

i have found some solace in the other reviews as i was beginning to beleive the manager of the portsmouth store was just making our life hell. we purchased a blackleather cornersuite and took the insurance. after approx 9months the suite started to collapes then the problems really started wehad 3fitters come to repair it(i took a day off work each time)once the bits didnt turn up the next time the wrong bits turned up then finally the bits came but only half the bits and it was the bits that hadnt collapsed(givemestrength) it gets worse when having to dealwith the store we were offered a credit note via homeserve who told us it would be at the store. on visiting the store wemet with marky i said you have a credit note forus at which he said "we will see about that" .he argued we needed a numberwhich we didnt have so he dismissed us then the store mananger came over Marcus and he checked the computer and signalled tomarky that infact there should be a credit note. no apoligy was givenforthe treatment orthe fact the suite had been faulty we were then told we hadtochoose a new suite that matched the monetry value of the last one less the insurance which we would have to have again we asked forarefund and were told byt marcus and marky under nocircumstance would there be a refund.we couldnt find a lik forlike suite to thevaluesothey said we needed to spend more at which point i felt bullied and this was all questionable and wrong so i told my husband i felt my bloodpressurerising andcouldhe dealwith it. At which point marcus (the store manager) decided to goad us by saying we didnt have a leg to stand on and check trading standards ( this wouldnt be the last time we will experience this) we went home devastated and frustrated and really shocked that a reputable company should treat their customers with contempt we only hoped that the company didnt know who they had workingfor them. eventually the suite started to caused problemswithmy back so my husband decided we would just spend more and get it changed so we chose the azure which marky on 3 seperate occassions confirmed that it would fit through the door and came in pieces and was smaller dimensions than the monacoso wouldfit...i madesure we checked this every time my husband spoke to them as i was aware of the problems we could incur with getting throught the door.so we ordered it and waited 12 weeks forit to arrive we hada call the day before from marky saying they needed the £80 andisaidmy husband was a t work can we bring acheque to the store or pay cash to the driver or can i get my husband to call the store only i didnt have a card with which to pay, i was told it had to be paid at which point marcus (the store manager) shouted in the backgroung "tell HER if she doesnt pay now we are pulling it off the lorry" i was shocked and amazed at the treatment but said i will contact my husband. i called my husband and he said he would call the store and sort but would have to wait because hewas travellingbut because i was panicking he said he would pull over and call them he did and paid the monies at which point we were told the suite wouldcomebetween 11-2 the mext dayanother day off work. sooooooo the suite cameat 4.10 over 2 hours passedthe delivery slot but hey ho itwashere the drivers took onelook and saidit wont comethrought the door i couldnt believe it it was covered in packaging isuggested the packaging may be the problem but was toldit wouldnt fit and i wouldhavetospeak to the store. i toldthe driver i couldnt face it asit had all beenso stressful he said i have no choice icalled andmarcus answered andi saidits mrscoombs iamgladi gotyoumarcus(because i wouldnt have togo through all the details again and again tilligotto him) he said wellits your fault and started quoting trading standards i said how canit be my fault when weconfirmed 3 times with marky he said it was our fault but as good will he would let us reselect i said i couldnt beleive this he said do not shout at me i said i amnot shouting( the two delivery drivers said without being askedthat iwasnt shouting but marcus contiued to goad me saying iam glad you got me too as you knowyouwillget no joy here and started quoting tradingstandards again at which point i was shaking andcryingand iput the phone down. i rang my husband who said he woulddealwith it and whenhe called the store marcus said i calledhim aname and idid and my husband said you area bully you reducedmy wife totears and what happenedtothe customer is always right ? marcus said wellthats a load of rubbish myhusband said he wouldlike the additional 80 quid he paidbackand marcussaid no. i think it is unbeleivable ihaveemailed this company 3timesand no oneresponds myhusband hasspoken to theservicedepartment whosay cant comment we are at a loose end whattodonext whilst theyholdonto our 1100 quid DONOT SHOPAT THIS STORE IN PORTSMOUTH THE STAFF TREAT YOUWITH CONTEMPAND NO ONE SEEMS TO CARE IT SEEMS TOBE ACCEPTABLE .........ANY IDEAS WHAT WE CAN DO NEXT ???

Summary: AVOID HARVEYS AT ALL COST ESPECIALLY THE PORTMOUTH STORE