Ordered a settee, wouldn't fit through the lounge door because the hallway stopped it tipping back far enough to get in.

The delivery man told me that this particular range was returned to the warehouse more than any other as it would not fit through most modern internal doors.

Despite this they refuse a refund, say it is my fault for not ensuring it would fit in before I ordered it.

Every other suite we have bought, and we are pensioners who have had a lot of furniture delivered in our lives, has been able to fit but we were supposed to be our own experts on judging angles and degrees pertaining to their particular furniture. Even the highly experienced delivery man didn't know it would not fit in until he had tried, we were supposed to know instinctively.

Avoid like the plague. Fine furniture, decent prices but if something goes wrong, forget it, they aren't interested and they will try and keep your money no matter what.