Newest Review: ... CDs from Amazon, and maybe even cheaper, but what you pay the extra for in HMV is the experience of the place, in my opinion. Much m... more
A GIRL WHO JUST LOVES HMV!
Member Name: dawnymarie
Date: 16/12/10, updated on 20/10/11 (202 review reads)
Advantages: Great Service - Great Offers - Satisfaction
Disadvantages: None really just shop around for the best price before you buy
Why do I make a statement like that? - A girl who just loves HMV - simply because it is a one stop competitive entertainment store and I just can't fault the service online or instore!
WHAT DOES HMV HAVE TO OFFER ME?
Well myself and my daughter really enjoy a DVD and it is amazing the number of times that you price check a particular film or series and HMV come up as offering one of the best prices, also we frequently visit a store and find a great selection of good films and box sets at low prices. Sometimes the store and online store have different offers on so it is a good idea to check the price online before hitting the store. The selection of genres is good and includes Horror, Comedy, TV shows, sports, special interests and Classics. I find the website really easy to use to access the genre and instore the DVD's are in category order and normally easy to browse.
Besides DVD's HMV has a huge selection of CD's and MP3 downloads (online). There is so much choice and very often there are fantastic offers which sometimes include recent releases - I couldn't believe it a couple of months ago when I purchased a particular CD at £2.00 which was £8.99 and upwards elsewhere! You just hit it at the right time and get a bargain - it is great. I often check www.hotukdeals.co.uk and the best deals are normally posted - but be quick if they are as the stock soon goes when the masses are aware. Categories for CD's include - Classical, Dance, Rock, Pop, Singles, Compilations, Country, Imports and more. As with the DVD's the CD section in the store is layed out really well with alphabetical order and categories to browse, online is easily navigated via price or relevance or genre.
Also stocked and on offer are Posters, Books, Tshirts, Games section, Accessories, Tickets (online) and Blu-ray. Instore these items are well presented and in order for ease of access. Online they are on the headings at the top of the page and you can easily navigate from there.
WHAT IS THE ONLINE EXPERIENCE LIKE?
My experience of shopping online with HMV is very good. I have ordered many times and not had any problems at all. The website is designed for clear and conscise information to take you where you want to go, prices are normally very competitive and the checkout is straightforward and easy to understand. Items are dispatched promptly and you are kept up to date via email of the dispatch and expected delivery date. Any problems with your order will mean that you are efficiently notified via email and told what to expect. Delivery is quick and well packaged and the items are genuine and immaculate.
WHAT IS THE STORE EXPERIENCE LIKE?
I have visited HMV stores many many times and they are of a pretty standard layout dependant on shop size so you get used to where things will most likely be quite quickly - you can always ask a member of the staff if you cannot locate an item and I have always found the staff to be very helpful and friendly. The store front is up to date with the latest releases and offers, instore is normally clean and very well presented. Music is playing at a comfortable level which adds to the atmosphere and makes the browsing relaxed and enjoyable. If you want to listen to a highlighted CD there are headphones to access. Stock levels are normally good and I have generally got what I went in for and usually 'had' to have the bargain that I spotted too! There is always a bargain not to be missed when I go. The checkout is normally well staffed and they are efficient and approachable, I don't have to queue for long if at all. The prices are competitive for a lot of items though sometimes I can get an item for less either at HMV online or another retailer - swings and roundabouts - most of the time I can get what I want for a great price at HMV.
DO YOU RECOMMEND HMV?
Yes, I would recommend this store to you as I have always had a good experience both online and instore, the prices are pretty competitive and sometimes incredibly low if you look at the right time. It is a good idea to check online before you go to the store though so that you can compare and if you are going to order online you can get cashback from www.topcashback.co.uk and most likely from www.quidco.co.uk too.
It pays to shop around but for service and standards, ease of use and satisfaction I have no hesitation in recommending HMV to you.
Many thanks for reading my review.
Summary: A fab store for all your entertainment needs