Description:All things Homebase; give us the low-down.
Newest Review: ... Someone simply decided that a retired woman who has paid fully in advance can wait indefinitely. I could not possibly go through litany of all frustrating and annoying points. What I particularly found offensive was the approach that sweet - talking would compensate for no action and having to listen to ridiculous and nonsensical excuses/ lies that beggar belief. The only positive in this ... more
Customer Homebase Reviews (183)
by Marija Davies - written on 13/11/13
I wanted a hussle free replacement of my minute en suite ( 160 cm x 170cm), someone who would take away any potential problems of working with installers themselves. I chose Homebase because my experience of using their local shop has been very good and they boast an array of awards for their installation service. Everyone involved in the project sounded professional and credible and I was totally confident that the project would be stress free- should something go wrong they would take care of it. Although the job was assessed by two persons involved in the project, individually, as requiring a week to complete, it dragged on for over 9 weeks for no justifyable reason .. Read the complete review
by pam - written on 12/09/13
ordered and paid for item online with delivery date of 3 days later. 3 WEEKS later i`m still waiting. was told the items were on a truck going to the Tamworth store...obviously that truck got lost somewhere!The store can`t tell me when it`ll arrive as " we don`t have paper work for internet orders, you`ll be informed when it arrives at the store". well i`m still waiting. Some idiot who replied to my emails saying "Hi Mrs B" ( I don`t want a message that starts as `HI`) said he doesn`t know what`s happened to the order and he`s off on holiday so can`t do anything`!!A tiring and frustrating experience with Homebase and i will never shop there again. Now i believe i have an uphill struggle to get the amount refunded. shockingly poor service.
by Lauralou - written on 19/08/13
I suffered a particularly horrible experience in the Hemel Hemsptead branch on a sunday recently where the till supervisor openly lied to me and admitted it. The remainder of the staff acted like us customers were interferring witht hier social lives and when I sent an email to customer service I got a very weak repsonse.I challenged this repsonse and have never heard from anyone since. I will NOT be shopping in this branch ever again and seriously would consider not bothering with Homebase again.I would ahev expected better for sucha big company.
by Janet owen - written on 20/03/13
I bought these schreiber wardrobes thinking they were the best I found the components to cheep and flimsyI did not expect the carcases to be shipboard and doors and trims to be mdf. for over£ 2000 I got them for half price .and still thought they were not worth the money.very disappointed. The staff at homebase were exellent and so were the delivery men. J OWEN
by Mark - written on 09/12/12
My partner and I recently visited the Dover Homebase site and booked an appointment for a new Bathroom suite along with floor/wall tiles, all to be installed. The staff were polite and accomodating, and took time to explain everything. Our shock came not from the quote for the products but the installation fee, which came to a staggering £2,800 (which also was supposed to be a discount). When asked how long the installation would take we were informed approx. 1 week, which basically works out at £560 per day over a 5 working day period, which we found grossly over the time and totally put us off the offer. As a result we have now gone to B&Q and bought a ... Read the complete review