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My husband had a pair of very comfortable Hotter suede casual shoes and I had a very comfortable pair of Hotter shoes, both hardly worn but unfortunately both pairs fell apart on the soles. They just crumbled leaving what appears like chunks of dust on the bottom. I got in touch with the firm but they were of no help at all. Needless to say we will not be purchasing any further Hotter shoes.
Yes, like a previous reviewer I have just discovered the soles on an otherwise perfectly good pair of black smart shoes from Hotter are disintegrating !I haven't yet contacted Hotter but from the previous report it sounds as though I will be wasting my time!
I have purchased many pairs of Hotter shoes over the years, mainly due to the comfort factor I needed as I have a problem with my right leg.
The shoes and boots provided me with the comfort that I required and therefore I did not mind paying the price required.
However now I have four pairs of shoes/ boots, yes four pairs, which I have purchased over a short period of time, all of which the soles have disintegrated and teh only thing I can do is put them in the bin.
All of these shoes/ boots were not well worn and all looked brand new.
My biggest disappointment was the response I have just received today from Customer services at Hotter, from my email I sent along with photographs.
The response was very polite but at no point in the letter was any reference to accepting that there is are has been an inherent quality problem with the manufacture of the soles.
It is obvious there is or has been a quality problem with their product and the company should admit the quality problem and reimburse the valued customers.
I was one of the person who fell in love with the pictures in the catalog. It also stated their shoes were "MADE IN U.K."! That was the reason I didn't mind paying such a high price to order their shoes. I ordered 2 pairs of shoes:Clarrisa heel: I tried it around the house & noticed one side of shoe was bigger than the other. So I returned this pair.Shipley tassel loafer: The edge of the shoes around my heel scratches my feet terribly, it was very painful to wear. I looked inside the shoes & found that it was "MADE IN VIETNAM"! I was SO disappointed & I couldn't return this shoes! It was terrible paying such a high price with such a poor quality shoes!BUYERS BE AWARE OF THE FALSE ADVERTISEMENT OF THIS COMPANY!!
I have read reviews from people who have had problems with the soles & heels on Hotter shoes disintigrating. My first experience of this was 2 years ago but because I bought the shoes 10 years previously, I threw them in the bin. Earlier this year the same thing happened again to a pair of waterproof Hotter shoes in good condition. The soles had split across up to the uppers and heels breaking with lumps of heel falling off. I decided to ring their Customer Services department. Without hesitation, they told me to return them and admitted that in the early 2000's they had a problem with the compound used to make the soles and heels but the problem has now been rectified. I returned two pairs and within 2 weeks I received full price vouchers. Since then I have sent back another two pairs and tomorrow we are sending back two more pairs belonging to my husband, in total 6 pairs returned. No problems with Hotter so far. They have been very apologetic and helpful. Hotter knows they have a problem which must be addressed. I have been assured I will not have the same problem with their shoes purchased within the last few years, so far, so good. So, don't be put off by them if they refuse to rectify the problem. I was also told that they should not be left in a closed cupboard so I told them that I have other makes of older shoes in the cupboard with perfectly good soles and heels.
I have a pair of Hotter brand shoes, they are probably 10+ years old and have been kept in a dry cupboard, not the most comfortable but smart, I took them out to wear yesterday, probably haven't worn them for 5 years, and found that the rubber sole was starting to disintegrate, I phoned Hotter Customer services and was told that the reason for this was that the shoes had been kept in a cupboard unworn for long periods and this is what happens!
I accept that the shoes are old and hardly worn but find it difficult to accept that this is normal and OK? I think that many ladies probably have shoes older than this and expect them to be OK stored and most folk would put them in a cupboard. If this is the case should they inform purchases that if they do not wear the shoes regularly they must bring them out into the air? this was the impression I was given when I phoned. Is it possible to get any help here, I just find it outrageous that a well know brand like Hotter uses this material and does not tell the consumer.
I have always been a fan of Hotter shoes, I have other shoes Hotter and others that are stored I have checked and so far found them OK, but maybe I should leave the cupboard door OPEN.
Hotter know how to produce a lovely catalogue. If you have a good browse through it you start to really want to buy a pair of their shoes, which come in a range of lovely colours modelled perfectly by attractive well dressed girls with nice slim legs.They also do bags, and mens shoes.
Also we read that this is a genuine home grown manufacturing company from Lancashire specialising in "stylish shoes with comfort built in".Shoes bought by mail order have a 90 day returns guarantee, so that if they aren't as comfortable as you would expect, or you simply don't like them you can send them back, and get a refund of the price you paid!
It all sounds good, and it is nice to know that Hotter have also opened some shops.
But if you do order by post you can run into problems,as I have found. I have decided that ordering shoes from a catalogue is a bit risky,you are ordering a product you haven't seen or most importantly tried on. The first mistake I made was in ordering a pair of shoes about half a size too small,when they arrived I could see this, but I thought they would wear in, so wore them to work the next day. It was a hot day, and I had to do a lot of standing, my feet got really uncomfortable, heavy and painful,the next day they still hurt and seemed a bit swollen. Ok ,in all fairness I can't actually blame the manufacturer because I ordered the wrong size, I could have sent them back, but I didn't really bother as I thought I'd worn them too long, so I donated them to Oxfam.
This didn't totally put me off though,so I ordered a pair of grey lace up shoes to wear with jeans etc. these are very comfy,though the laces have an annoying habit of coming undone, again not Hotters fault really.Also they seem to scuff easily.
I then bought a pair of cream summer sandals, I persevered with these, but considering that they were far from cheap, I have found them disappointing.The soles and in fact the whole sandal seemed very hard and inflexible, not the most comfortable I have ever had,also I can only describe them as being a bit clodhopperry. Far from the light elegant feeling that you imagine I always felt that I was clomping along, I'm afraid that these have ended up in Oxfam too, and I recently acquired a lovely comfy pair instead in a shoe shop sale.
Hotter shoes are pretty expensive, so you really expect something a bit special. I'm not totally put off them, I may try again, but will try to chose the style with care, and I don't expect a wonderful magic comfort experience, also if I don't like them I may well return them for a refund, perhaps a more sensible option would be to visit one of their shops, I think theres one in Cardiff....for the time being though I'm afraid the catalogues are ending up in the recycling.
I purchased a pair of mens Hotter shoes, which although comfortable, have split where the seam joins the upper. I contacted Hotter who refused to do anything as they said the shoes had been bought from a shop in Totnes. I had to take them back to the shop, who were really helpful and had them repaired at their cost.
2 weeks later the other shoe split along the inside seam and now lets in water. The repaired shoe is now splitting on the inside and I have only worn them twice since the repair.
Quite honestly I think the product is expensive and very poor quality. Sadly I bought a pair of trainers too, which I have binned as the soles seem to have rounded edges, which if you walk on a slightly uneven surface caused my ankles to twist. (I'm not an OAP but a very active and physically fit 50 year old and I never have had a problem like this with shoes).
The Hotter '100%' satisfaction guarantee doesn't really seem to apply if: A. The shoes have been worn or B. you buy them from a shop.
In my book, if you manufacture something which proves to be faulty: you should replace it.
I have been wearing Hotter shoes/sandals/boots for many years so am not fooled by the so called 'SALE' prices, many of which are more expensive than I paid for the original a few months earlier....
The public are not stupid...we see these inflated so called 'original price' items with supposed great reductions..... I am now taking a stand especially where Hotter are concerned...
Shopping for similar! At a much less inflated price!
BAD FORM HOTTER!
On the other hand, I will give fair marks for good service in our York Store...where I actually witnessed a customer.....gift vouchers in hand..leave the store commenting that the sandals she purchased previous summer...style identical, was HIGHER in the sale than she gave for full price article.......she gave her vouchers to a customer on her way out!
I will not use Hotter again and neither will I recommend to friends Once you lose the respect of our generation 65+....... can it ever be retrieved?
Since my seventies, now aged eighty-nine,I've walked in Hotter comfort many a year:Globe, Passion. Florence, several Leaps,Melody, Easy, Dew, brought so much cheer.Thank you Hotter for comfort. fit and styleMy recent favourite now, Extra, Extra ShakeHas added to the joyful pile.
Hotter under the collar about the cost of returning Hotter shoes. I was surprised when I received my credit card bill to discover I had been charged £2.20 to return some very uncomfortable shoes.How can a company operate from a mail order catalogue, especially with a product like footwear which has to fit properly to be of any use, and charge for returns.I know I missed reading the small print but quite frankly didn't expect to meet this problem. On a recent visit to my local Garden Centre I discovered Hotter shoes on sale there, all at least £5.00 cheaper per pair than in the Hotter catalogue. So much for shopping direct with the manufacturer, something I wont be doing with hotter again.
Had a pair of Klosters boots which split on the soles after 4 months of wear. Returned to hotter shop and was told yes they had 18month guarantee and could be exchanged. Explained I didnt have receipt so told to contact customer service. Did this and was told by very snooty woman they were right not to exchange them as they could have been bought in any hotter store. As they are hotter shoes surely it shouldn't matter which store exchanges them. Was told to return them for inspection and told would take 6 wks. Emailed the complaints department and 3 days later still no reply.
Ordered shoes, wrong ones delivered, sent back for exchange and heard nothing. Then after about three weeks an email arrived saying that they had received the shoes and I had to wait for three weeks until the others were in stock.Heard nothing, emailed, no response, tried to phone no one answered then rang the order line which was promptly answered who are actually customer care and they told me they were out of stock for another month, a complete waste of time.
I ordered a pair of mens Venture Espresso shoes. I wore them a few time then the horizontal seam at the rear of the right shoe came unstuck. This caused rubbing on my right heel and made wearing them painful. I contacted Hotter X 'phone (easy and helpful). Told to send shoes back and get my money back or exchange for another pair. 3 weeks later I still haven't received my replacement shoes. I complained by e-mail and received a prompt reply saying that their blurb did say 28 days turn around. They blamed the post and bank holidays. I replied why don't you use another carrier as some work over the holiday period and want the extra work. Told them they should put the customer first and change their operating procedures. No reply to that. Good shoes, poor finish and customer care.
While Hotter shoes are comfortable, they are not what they used to be, and are very pricey. I have been waiting two weeks for delivery, yet my payment was taken immediatley on my olnine order.When I phoned to enquire I was treated rudely and aggresively by the customer services person I spoke to who made me feel that they were doing me a favour to supply me ! My email of further enquiry AND complaint at my treatment on the phone has not elicited any reply at all. For the cost of the shoes and the claim that they are a family type firm I feel the service is excessively poor.