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A Horrible Experience -  JD Sports Offline Shopping Misc
JD Sports 

Newest Review: ... well because it is not a store I hear much about. I hear about the odd things such as the items they have for sale but rare I hear much el... more

A Horrible Experience (JD Sports)

cbeach

Member Name: cbeach

Product:

JD Sports

Date: 31/01/06 (181 review reads)
Rating:

Advantages: Town centres

Disadvantages: Hostile environment, bad staff, nasty music

I went into my local JD Sports to look for some gym pants. Managed to find some and was served by a surly unsmiling girl. Really puts you off going back! Which I had to unfortunately as the trousers were too short. So today I was served by a marginally better but monosyllabic youth. Really, who trains these people? Do they receive any customer service training at all?

Also on both occasions horrible music was blaring out of the speakers, you could hardly hear what the 'assistant' was saying. I asked if he had to put up with that all day and was told 'Yeh'. Monosyllabic, as I said.

AVOID unless you are a masochistic or don't particularly care about customer service. It's not even cheap!

Summary: I won't be going back.

Last members to rate this review:
(14 members total)

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Overall rating: Somewhat useful

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Last comments:
BoredStudent

- 12/06/07

In answer to your question, no the staff did not recieve customer service training (until very recently) and they do have to listen to that terrible loud music all day. They dont say a lot because they are thinking about how long after their shift has finished they will actually be allowed to leave the store. It was a bad organisation but it is really making an effort to change now and has finally issued staff with the message that customer service comes first. It's getting better and the poor staff always get the blame when in reality its both them and the management who are at fault.
yukkibear

- 31/01/06

I think more info about what jd sports offer, pricing etc would help this review - Cheers Ang.


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