Spectacularly poor customer service (JD Sports)

Member Name: SmilingBuddha

Product:	JD Sports
Date:	26/06/09 (37 review reads)
Rating:

Advantages: Fairly good range, Occasional bargains

Disadvantages: Appalling customer service, Poor store music

I had been lured in by a sale they had been having and hoped to maybe grab a bargain or two.

Let me say this first, I found nothing particularly wrong with the pricing or the selection. That was all rather unremarkable and as you would expect it to be.
I'll be blunt here and say the only reason I gave the store a one star, was the awful customer service and intimidating atmosphere they managed to create.

Two teenage girls who I later realised were employees, who looked about 16, loitered around the store leaning on the racks, chatting loudly so the whole store could hear about some drink-fueled party they had been to and some boy one of them had bedded.

The tattooed figure I asked about a pair of shoes I was interested in buying answered me briefly in an inhuman monotone mumble and never made eye contact. In the end, I didn't find the good bargains I had hoped for and just grabbed a few trackies and jeans I liked the look of then took them to the counter.

I (and those behind me in the queue) then had to wait for the cashier to finish his inane personal conversation with some 10 year old child he clearly had some history with, which is a perfectly just cause to keep us all waiting.

Once he was ready, he halfheartedly began to pack my purchases.
I managed to agitate him by politely pointing out that he had left out a pair of jeans, at which he laughed patronisingly before sneering that he 'knew' and mumbled something inaudible as he began stuffing it hastily into the bag.
The most irritating selection of pop music (The Ting Tings, Arghhh) was blaring from the speakers throughout.

In conclusion, don't shop there unless you need to or if you don't mind being in a shop entirely run by teenagers who have no idea how to deal with customers and treat the job like a class with a substitute teacher.

Summary: The terrible customer service ruins the shopping experience.