Jessops is a well known highstreet camera store.
They sell a range of: DSLR's (mostly canon and nikon), lenses, compact cameras, camcorders, memory cards, 35mm film, paper for dark rooms and digital printing, other dark room accessories, tripods, monopods, flash guns, flash diffusers, digital photo frames, printer inks and more.
Instore they also have digital printing stations where you insert your memory card and select photos you want them to print.
Many products are available in jessops own brand versions as well as brand names eg. Manfrotto tripods.
You can also ask to try out the products they have locked in the glass cupboards - I've done this with my DSLR and lenses that I have purchased from them (no pressure to buy - I've tried out an item and bought it on a different occassion).
Jessops try to make their stores suitable for the everyday photographer, the enthusiatic amateur and the professional photographer (of which I am the latter). In my experience I have found them to be very helpful - I purchased my first ever DSLR from there and have bought all my subsequent lenses from them as well as a number of accessories. In my recent visits to the store I've noticed that they seem to be reducing the number of higher end Nikon DSLR's in favour for the prosumer models, although the Canon range they stock seems to be more wide spread.
I have used jessops to print photos of mine in the past (although I used their online upload rather than the instore machines). To be honest the main reason I used them is because everytime I convinced a friend to sign up I got free prints! Initially you could choose to have them delivered or pick them up from the store (the latter being free) after using the service for sometime they suddenly removed the free pick up from store option. I was not impressed an emailed them to let them know my feelings, they replied that they had removed it to make the service better for customers (still don't know how that works) but offered me free shipping on my order and in a few short weeks the pick up from store option miraculously reappeared.
The quality of the digital prints I have recieved from them has been perfectly acceptable.
I also once went into a store which some badly scratched and highly over exposed black and white negatives to see if they could print them for me - they promised to do their best and I came by the next day to see the results. They had printed several copies of each to try and get the best result, but they had only charged me for one copy, so I was very impressed with the effort they went through.
Although jessops may not always be the cheapest for certain products, they aren't hugely over priced and you are also paying for the expertise of the staff (and of course shop overheads come into play).
I've found the prices on their own branded items to be very reasonable for the quality.
Furthermore you can also occassionally barter with jessops provided you're spending rather alot in the first place - in the past I've managed to get a camera bag for free and free insurance on all my lenses.
They also do 10% student discount although I believe this is limited to certain items.
In my experience the staff are very knowledgable and unless you're a working professional photographer you are unlikely to know more about the products and photography than they do. This is because Jessops tends to employ ex professional photographers and keen amateurs etc.
Many of the jessops branches have undergone refurbishment lately making them very modern and clean looking, with all products easy to view and find.
I managed to get nearly 800 photographs for free at Jessops delivered to my local store which was the whole of my 6 week Australia trip! You need to be patient and have alot of time to do this but here goes.
I would suggest downloading the Jessops software first as this makes things so much easier and quicker, you can always take it off your computer/laptop after.
There are numerous discount codes available which allow you to get X amount of free prints, these are the current ones that work to my knowledge:
50EXPRESS = 50 free
STUFF09 = 40 free
WELCOME = 40 free (for new users)
I would suggest using the WELCOME initially, placing the order for 40 prints then going back and using the code for each of the others, noting that each order needs to be placed separately rather than trying to do it all together, e.g. do 40 prints, then an order for 40 prints then an order for 50 prints. You can use each code on one email address.
So, at this point you will have 130 prints for free as long as you have opted to collect to the store. Open another account, it doesn't matter if your name/address is the same but your email address MUST be different. I just opened a few different hotmail accounts, however I also created a couple of hotmail address that didn't even exist as Jessops don't even check the accounts. It was time consuming and took me a good 2 hours to do but where else would I have got free prints. One thing to remember is these codes expire/change regularly so just google 'Jessops free photos' for more codes remembering that you can use each code once per email address and there is normally at least 3/4 different codes knocking about.
I collected my prints from the Crewe, Cheshire store. What I will say is that all these prints come in individual envelopes, e.g. 40 in one, 50 in another, 20 in another, so I had around 28 different envelopes totally 800 prints which were very heavy!
Jessops staff were a little off hand with me and the whole experience was a little embarrassing and I would do this again, but to a different Jessops store. I am lucky that I have at least 3 Jessops stores near to me. The quality of the prints is lovely, so much better than supermarket prints.
Give it a go . . . I dare you!
I am not the average Jessops shopper- as I known and use high spec digital camera's (usually above what Jessops normally have in stock), however I do sometimes use their services. Mainly as they are on the high street and can have a few bargains. This is my experience of the Cardiff branch based on my last 2 experiences:
I had ordered 2 bags for a tripod online today are they had a great deal on. I recieved text/email confirmation that they were ready and off I went to the store. I arrived and was served immediately- however the person went off to find the items for me. Within 10 minutes he was back, with my bags and I paid and left. Was a rather long time to wait- but I didn't complain.
Visit before Christmas:
I had ordered 10 prints online using Jessops software, I then asked these to be delivered to the store. This works out very cheap- as you get the online prices for prints- and the postage is free! I recieved my email on the Thursday telling me the prints had arrived- off I went on fridayto collect them. I went to the photo printed part of the store, only to be informed that they had not arrived. Slightly annoyed at this point as I had received an email telling me they were in the store- I asked the lady to check again. This time she managed to find my prints- I was a frustrated customer!
Last week I was looking to buy a charger for my Nokia Coolpix camera - it's one of the most prevalent point-and-shoots today, so I didn't expect to have many issues with getting it from Jessops. How little I knew!
Firstly, it took me about 5 minutes to get the attention of someone in the store. Admittedly, I had thought I might be able to help myself, so I had gone straight to the battery and charger display, but the wealth of choice left me dumbfounded, so I looked around for someone to help me. Though there were two gentlemen on the other side of the store, not clearly assisting any other customers, I wasn't approached at all. I took the product I had a question about (a universal charger) and approached the gentlemen at the same time as another customer.
The one I ended up speaking to seemed quite distracted and it took me at least another minute of saying, 'Hello? Hello? I'm sorry, could you please help me with this?' before he said, 'Yeah, sure, hold on, let me see if someone else can help you'. He asked the man he had been speaking to previously for help, but the other shop assistant was now attending to the other customer.
The assistant helping me told me to wait, and went to the back. After two minutes, he came out, and said someone would help me. He then asked the same attendant from before if he could help again, who very brusquely said 'I have no idea. It says it's a universal charger, but I have no idea if it'll work for you' - and that was it! No other solution was offered - he might have as well physically shoved me aside!
And let me say again, this wasn't a complicated, professional camera with specialist mechanisms et al! This was a Nokia Coolpix, arguably the most popular point-and-shoot out there - which I had even helpfully brought in so they might look at the battery, look at the charger, and discern whether or not it might fit. But no - a quick glance at the charger in my hand, and a blunt "I don't know". Considering Jessops markets itself as the one-stop digital camera store, such an answer is ridiculous - I wasn't asking for specialist knowledge, I was simply asking whether or not one of their products (which they should have a working knowledge of) would work with one of the most popular everyday-cameras on the market today (which they were in fact selling in store!).
The initial assistant helping me then went to the back yet again, and brought out another assistant who merely shook her head at him and said they were 'sold out', leaving him to deliver me the bad news - I suppose she couldn't come the foot closer to me and say it to my face, even offer an apology? The first guy then simply shrugged at me and said I could try John Lewis - because as we all know, THEY are known for their digital camera prowess, right?
Was in Jessops today with my dad as he is looking for a digital SLR. The first thing that immediately became apparent was the level of customer service in this particular shop. It was the branch on Sauchiehall St, Glasgow. Their customer service was fantastic! All to often you walk into a shop and are ignored by the sales staff and when you do ask a question they're none too helpful. This is not the case in Jessops. The sales staff were very warming and certainly know their stuff.
The shop itself has a good range of camera equipment on display. A lot of SLR equipment, covering bodies and lenses. There is also a wide range of compacts and video cameras in store, along with all the corresponding accessories.
As expected they also offer a full range of printing services, from digital prints to full scale poster or canvas printing. Jessops offer a darn good service and probably equally important, the chance to see the cameras in the "flesh" and get a feel for them. Ordering online certainly doesn't off you this.
The only downside is the price of Jessops, as a high street store, I think they struggle to compete with internet prices.
Buying a new camera these days can be a bit of an ordeal due to the vast amount of models on the market to choose from - and once you've chosen your shooter, where is the best place to buy it from?... Jessops?... maybe not.
Jessops is currently the largest photographic retail outlet in the UK with over two hundred stores nationwide. The shop sells a decent selection of photography related items, ranging from digital cameras and memory cards, to camcorders, lenses and cases. The store also offers a photographic printing service, and the staff will happily accept your film, camera memory card, or CD to print images from.
- - - - -
The first Jessops store was opened seventy-three years ago by Frank Jessop in Leicester. Since that time, the Jessops franchise has slowly but surely spread across the country with it's 200th store opening in July 2001. Nowadays, it's actually quite difficult to visit the generic British clone-high street without seeing the traditional blue store frontage of Jessops.
As well as selling items manufactured by the leading brands, Jessops usually do their own version of camera accessories, and in the past I have often found myself purchasing own-brand lens caps, batteries and filters for fairly low-prices. Nowadays however, you can actually get official accessories cheaper online than Jessops sell their own-make stuff for. It's sad really, because buying online will probably be the end of shops like Jessops - but I can't really justify not saving the pounds, especially when part of my job involves photography. I recently went to buy a spare battery from Jessops for my SLR camera, and found that their own-brand version cost £38, which was £10 more than I could purchase the 'official' Nikon version for on eBay.
Inside the shop, the camera displays are usually well organised, and the store in general feels uncluttered and clean.
Overall, Jessops is a decent shop stocking a wide range of photographic equipment. In my past experiences, the staff have been friendly and helpful and seem to know what they are talking about - it's just a shame that the in-store prices mean that Jessops may not be a chain of shops with a rosy future.
As I have recently opened up my own photography business I have come to rely on Jessops to supply me with all the little things that other professional camera shops dont have in stock. I purchased my start up camera set for my business there and was thrilled when I realised the discount I had saved through their bundle scheme. Basically with the particular camera model I was eligible to receive additional items at 50% or more! Buying my camera bag at half price and my flash at half price I was happy to save the pennies where I could!
What helped even more is the delightful and friendly staff working in my local branch, always ready to listen to your latest adventure and keen to share their own experiences you soon learn tips and tricks that you may not find elsewhere!
A few weeks ago I had to purchase my second camera bundle for the partner in the company, at first I was slightly disappointed because her offer was better than what I was given, but in the end was happy that we had both managed to save the company money, plus whilst buying my first camera I had been given a £20 gift voucher to use again so manage to get even more off the camera package - included in her package as extra from my bundle she received an extra tamron lens at over half the RRP! This really helped as it was an item I too had been wanting!
Its a shame they don't have a trade only section allowing us professionals to purchase things from them exclusively to sell onto our clients otherwise Id never be out of the shop!
--- History ---
Seemingly one of few photography shops that are still in the high street, Jessops was founded in 1935 as a specialist photographic shop. The shop offers pretty much anything and everything the budding photographer, be they amateur or professional, can want.
Many of the branches have labs within them that offer one hour or even 30 minute printing turnaround times. (source: Wikipedia)
--- Products ---
From digital SLR cameras to compacts and batteries Jessops is a one-stop for photographers. The shops also sell a range digital photo printers and camcorders to really appeal to a vast range of photography/videography enthusiasts. Some of the larger shops also stock studio equipment including flash guns and backgrounds, making this a perfect place to go with any problems or desperate last-minute required equipment.
The staff are, from my experience, very friendly and always willing to help. The products are right there in front of you and the staff are quite happy for you to try out various lenses, cameras etc which, as a professional photographer, is brilliant for me as when i look for any new lenses i can try them out first at Jessops.
--- Prices ---
Unfortunately owing to the boom in online retailers the Jessops high street stores are disappearing at a fast rate with the company seeming to focus more on its online store and printing services.
It is also a shame to say that a good chunk of what you find in there you can get cheaper online and i hate to admit that i do frequently just use the shop to test out lenses before trying to find them cheaper elsewhere.
Having said that when there was only one of a camcorder that i wanted left (the display model) the manager did knock 10% off instantly which was very good on an expensive item and the best thing was that i didn't have to wait for delivery. I was able to try it there and then, take it with me and know where to take it if i had problems and even speak to someone about the problem, face to face, which is something that is sadly lost with the internet.
--- Summary ---
A sad sight to see Jessops is unfortunately closing more and more stores it seems and that personal touch of going into the shop and speaking face to face with people that know exactly what they're talking about, is being lost with the internet price wars.
I am really into photography and am often popping into various photographic stores to see what is on offer or what new cameras and equipment they have in stock.
I have a small Jessops store near to where I live and also a larger one in another nearby town. I took my camera in to be repaired as there was a problem with the memory card slot. The camera was under a year old and still under warranty as it was bought in another Jessops store. There was no problem with getting it repaired, they took my details and sent the camera away and I got a phonecall after about a week saying it was ready to pick up from the store. All fixed free of charge.
The staff in Jessops in general do know a lot about the cameras and equipment they are selling and seem to have a passion for photography and are able to advise you on products so it is a great place to go if you are unsure on what to buy. They can also order stock in if they do not have it available.
I must admit though that I do find the prices in Jessops a lot more expensive than other outlets and certainly more than you would pay for the same items at online camera stores, but it depends if you are looking for help and guidance regarding the products.
I my opinion, the stores do look rather empty sometimes mainly because of the amount of items that are kept behind the counters for security reasons such as memory cards and batteries, but this does make it difficult to browse as you keep having to ask to look at them and check the prices with staff.
They also have kiosks instore for photo processing or you can leave your film or memory card for the staff to process your photos, although I have never used these services as I tend to print my own photos at home.
If you are looking for expertise and guidance and don't mind paying a bit more for the procuct then go to Jessops.
I am writing a review of this camera and photo shop because I used it to get some digital prints developed.
I signed up to snapfish.com as they were advertising free first 30 prints. I uploaded my photos, chose my nearest Jessops store for them to be sent to (for free) and went and collected them on the day that it advised me to.
I went to the shop to collect them and just had to give my username, and I was given my prints. In the shop they had various different kinds of digital cameras, photo printing machines and accessories to go with your camera.
My Dad bought me a digital camera for my 18th from a Jessops branch, and it still works and is in great condition 2 years later. Its pink (see seperate review) and I use it all the time.
The salesman then was great and knew a lot about cameras and how each of them could be used and the best you can get for your budget.
The sales assistant in the shop this time was very friendly and helpful. They found my pictures instantly even though there was a huge pile from snapfish.
The photos were good quality, and a good size. I was very pleased especially as the whole process from ordering, to delivery was free.
Having received an e-mail from Jessops for 50 free prints I decided to give them a try.
I went onto their website and uploaded the photos onto my account that I wanted to print which was very simple to do.
I then paid for the postage (£1.49) and the photos had to upload following payment. This took quite a while to do, approx. 15 minutes.
After 2 days my photos arrived. I was very impressed with the quality of the pictures and the paper they were printed on. Some of the pictures were taken on my phone (which only has a 2 mega pixel camera) and they still came out fatastically. I would say the photos are just as good as ones from anywhere else and it saves having to mess around printing them out on our photo printer!
I note from their website that they do various other things with your photos, such as cards and canvasses, etc which all seem to be very reasonably priced. I will definetly be trying some of their other services out in the near future!
I recently went through the very painful process of using Jessops reserve and collect facility on their website. Originally it was my intention to purchase my new Canon Powershot A650is from my local store in Southampton but to my surprise this camera was over £50 cheaper online and as I didn't want to pay for postage I used Jessops reserve and collect facility online. By using this facility Jessops website located my nearest store and the stock availability. Great I thought two in stock at Jessops Southampton store in Hedge End. After reserving online Jessops then sent me an e-mail an hour later to say my camera was ready for collection. I arrived at my local store about two hours after reserving the camera online and handed over my order number to the shop assistant. To my absolute disgust the shop assistant produced a camera in a box with no seals and an elastic band holding it together. My first question after looking at the camera was if this model was ex display, the fact that the display cabinet was empty where the camera should have been kind of gave it away! Once questioned the shop assistant did admit that the camera she had given me was ex display but at no point before this did she inform me of this minor problem! I felt that this was extremely dishonest and obviously did not purchase the camera.
I sent Jessops an e-mail complaining of their customer service but to date I have still not received a reply to my complaint.
To many, Jessops is THE place to shop for all your camera needs.
For me though, it is THE place that I will try to avoid at all costs if I'm wanting to buy any new camera equipment.
My reasons are few and simple and have occurred on far too many occasions for them to warrant being called 'the odd slip up' or 'just a bad day'.
The current Norwich branch opened in late 2006 and was the largest Jessops store, to date, in the area. Prior to this there were two smaller shops within 50 yards of each other; one for the general sales of cameras and the associated equipment and one for printing.
Pre 2006 I had only used the two stores on a few occasions, mainly for printing purposes and had been mildly satisfied with the print quality and service received.
I don't know whether it was due to the fact that the company only had a small presence in the city at the time or because the shops were so cramped and oppressive but the staff that worked there always seemed to be more interested in the goings on of their mobile phones rather than the members of paying public who had come to them for a service.
As I mentioned above, these two shops closed in late 2006 after the opening of the much larger shop in the new Norwich 'Chapelfield Mall' complex.
Because of this, I will be basing the rest of the review on my experiences in this new 'improved' shop.
***Products and pricing***
There is no denying that Jessops hold a good and varied range of cameras along with lenses, studio equipment, printers and the like.
Whether you're looking for the latest compact digital camera or a far more robust DSLR, chances are you will be able to find what you're after in store - but at what cost...?
...Well, generally, a rather princely sum!
I remember popping into Jessops at around the time of the release of the new Nikon D300 and D3 and was somewhat amazed that they were advertising the cameras at full RRP whereas other, much smaller, camera shops in Norwich where already offering them at a favourable discount.
Now, don't get me wrong, I appreciate that an RRP is there for a reason - but when you are a chain business of this size surely it is possible to offer some sort of reasonable discount/offer on these products - especially when you consider that the lesser shops about were doing so already.
I am also constantly amazed that they can charge as much as they do for accessories, such as memory cards. You can, at times, be paying at much as 5 times that of some supermarkets and online retailers. And again, I appreciate that online shopping cuts the cost to the consumer but Jessops also charge these ridiculous rates online.
It would, though, be naive and ignorant of me to say that Jessops pricing is ALWAYS extortionate.
Some products are offered at competitive and sound prices, such as their printer range and also a fair number of their upper range tripods.
But this doesn't really seem to add up to me when I have found, on average, that if I shopped exclusively at Jessops I would be spending around 15% - 20% more than most other retailers of the same product.
Great customer service makes up for it though, surely...?
***Customer service and experience***
...yes, great customer service should and does reflect in the price and my willingness to pay that little extra.
If know that I'm going to walk into a shop and be able to have my needs met with a smile and the knowledge required then I am more than happy to pay a little extra for that service, but in the case of Jessops (at least in the case of the Norwich branch) this customer service and 'experience' seems to be lacking in vast quantities.
Invariably, members of staff will do anything to glance off any eye contact that is made by a customer - much preferring to scuttle off behind the scenes where they appear from some time later, generally with a packet of crisps or mobile phone in hand.
Surely, if you're employed in a retail, front of house job you should at least be approachable by customers?
Apparently not a prerequisite of the job at Jessops.
Another problematic area, it would seem, is the knowledge (or lack of) that the majority of staff hold.
I have been met with blank looks on many a time when I have posed a question, even on a simple matter such as "does this camera take a SD or CompactFlash memory card?" and to make is worse, there seems to be no intuition and no concern if they don't know the answer - there is no "Please bare with me a second, I will go and find someone who can help you"...just silence and then off the scuttle again.
I'm sure that some readers at this point will just feel that I'm being overly critical of this company and perhaps to some extent I am - but I know I am not alone.
There have been countless times when I have been chatting away in one of our smaller shops (for example; our branch of the London Camera Exchange) and people have wandered in looking rather confused and somewhat put out and when asked what the problem is it generally starts with something such as "Someone at Jessops just sold me XXX and it's not working" or "I've just bought this from Jessops for £XX and have just seen it in your window for £XX less - why?"
It seems to me, that the Jessops that was historically (camera enthusiasts, experts in the field and those who want to provide an excellent service), has been replaced with run of the mill, knowledge baron shop assistants who nine times out of ten have no interest in photography but are just there because it's a job.
And Jessops, themselves, no longer seem to hire staff on photography knowledge or experience but more on age and the minimum wage they can get away with paying them.
...and my god does it show.
So, in summary of my experiences, I would not happily recommend Jessops for the purchase of cameras and equipment - based purely on the fact of price and what service your receive for it.
I would be more inclined to send someone there if they needed films developed - but even then, it would only be on the basis that they are in a quick and convenient location and seem to work to satisfactory turn arounds.
Although, if I was going on print quality alone - I would not advise a visit.
I hope this review has proved useful to some, although I appreciate that it is one based more on my own disgruntled options rather than a majorative one or fact.
I felt compelled to write it though as I sometimes feel that people are all too quick to rush to the first big Brand they see rather than searching out those smaller, more customer focused service that really will make you leave the shop smiling.
To sum up the following review: I like Jessops.
They are a specialist shop and that shows. If you want to buy a camera by making a traditional face to face, over counter purchase, rather than over the internet, Jessops would be the ones I would go to every time. Where as you might go to a shop like Dixons, Jessops are the ones with the real experts behind the counter.
I have bought a couple of things from Jessops over the years. The biggest being my digital SLR. I was very impressed with the service I received. The basic camera was £500, yet obviously I wanted a SD card and a carry case for it. With some pretty hard bargaining I was able to get the whole lot for the £500. That sort of bartering would never have been able to happen in any other shop where the staff would never be able to use their own discretion like that.
I went in another time looking for advice on a universal card reader. After speaking to staff they recommended their Jessops own version for about £10, rather than more expensive models. I have had it about 2 years now and it's never let me down.
I would use Jessops again in a flash, and recommend it to others. They obviously do know what they are talking about and you'll find that you are paying for their expertise as well as the item you want to buy.
Highly recommended high street shop.
One of the most important aspects of a high street shop is the way in which it treats its customers. Jessops always stands out in my mind because of the way in which the staff went out of their way to help me under difficult circumstances. I shall relate my experience, though what impresses me is that the service they offer today is every bit as good as it was when I used the store, as I will explain.
My experience goes back to when I bought my first and second digital camera. I hadn't a clue what choice was the best for my needs, and although I had researched in magazines and on the internet, and had reached the stage of comparing a couple of cameras for advantages and disadvantages, I wasn't sure how to make a decision between those left on my list, and went to Jessops for help. There was no certainty that I would buy from them, and the shop was pretty full and staff busy. I waited, because I could hear from the advice given to other customers that the staff seemed to know their business, and was extremely glad that I did.
When it came to my turn, I needed the assistants time to explain the differences between those cameras that had interested me, and not only did they explain it, they did so in a manner that a technophobe could understand without being condascending. They were swift to let me try out the cameras, and nothing seemed to be too much trouble, which really impressed me. The shop was superbly stocked and gave the impression of a small family business where people cared about your custom, although Jessops is a large chain. Thier staff seemed intelligent, well trained, and really did know what they were talking about.
Having decided which camera I wanted to buy the first time in Jessops, I had already printed out details of cameras that I had found in magazines and on the internet and asked them about their price promise. I expected it to be that if you find the same item in a local shop cheaper, they would match the price, and certainly didn't expect it to extend to prices on the Internet, although the Manager assured me that it did. It actually made a difference of 50GPB which astounded me.
Jessops stock is very impressive and not only includes cameras and accessories, but goes as far as printers and scanners, Satallite navigators, storage items, Memory cards, Microscopes and Telescopes, Binoculars, Camcorders and all the kinds of accessories you would associate with them. The window is always packed with a good selection and if it's not there, it is certainly worth asking for. It surprises me how many people seem content to queue up in shops like Dixons or Comet to get fobbed off by staff that don't know their products, when one visit to Jessops compares so favourably as a shopping experience. Even their website is worthy of exploring, because they got it right, although I prefer the shop experience as staff fill in all those gaps in my knowledge and seem to be there to help.
My experience of the shop didn't stop at the first experience. A year or so later, I purchased a more expensive camera from Jessops, and again the price promise offer worked. Again, though the staff were different, they were helpful and friendly and explained functions on the camera that I was unsure about, told me all about the accessories that were available, and made me feel important as a customer. When I compare this with the feeling I got leaving Dixons, there really is no comparison, and the Dixons staff made me feel inadequate and ignorant, although in retrospect if a shop makes a potential customer feel like that, then it is their staff that are inadequate and ignorant for not valueing your custom.
Jessops even went further than that when I left my umbrella in their shop, and decided I wanted a carrying case for the camera. The Manager actually called around to my home on the way home from work and brought the item I had been undecided about together with my umbrella, and had a nice cup of tea with me, explaining usage of the camera even more than he had in the shop. His enthusiasm shined and that's a real rarity these days. Of course, one cannot expect this type of service from every branch of Jessops, but the Manager knew that I was going back to France and didn't have time to come back into the shop, as was a social kind of bloke.
This year, it was my sisters turn to want help. Similar to my experience, she had experienced the snub of larger stores and had almost given up on the hope of being helped. I told her on the phone to try Jessops and explained the benefits, and she was indeed delighted with the reception that she got and the treatment she was given by the staff, all busy and stressed by the Christmas peak period, but what prompts me to write this review is that throughout all the years that I have shopped in Jessops, right up to the present day, they haven't forgotten customer service, and somewhere along the line are continuing to do something that other shops fail to do, in treating every customer with the same courtesy and understanding that I got.
After sales service impressed me as well. Months after my purchase with Jessops, they were available to help me with a software problem that I had, which was quickly resolved. Their shops may not be the biggest or flashiest of shops, may not hit the television screen as often as the large chain do, though what they appear to have done is better. I don't need countless adverts to tell me about the quality of their service. It speaks for itself.