Is this model ex display?! (Jessops)

Member Name: marln04

Product:	Jessops
Date:	16/09/08 (139 review reads)
Rating:

Advantages: Great price reductions online.

Disadvantages: Check stock is not ex display before visiting store.

I recently went through the very painful process of using Jessops reserve and collect facility on their website. Originally it was my intention to purchase my new Canon Powershot A650is from my local store in Southampton but to my surprise this camera was over £50 cheaper online and as I didn't want to pay for postage I used Jessops reserve and collect facility online. By using this facility Jessops website located my nearest store and the stock availability. Great I thought two in stock at Jessops Southampton store in Hedge End. After reserving online Jessops then sent me an e-mail an hour later to say my camera was ready for collection. I arrived at my local store about two hours after reserving the camera online and handed over my order number to the shop assistant. To my absolute disgust the shop assistant produced a camera in a box with no seals and an elastic band holding it together. My first question after looking at the camera was if this model was ex display, the fact that the display cabinet was empty where the camera should have been kind of gave it away! Once questioned the shop assistant did admit that the camera she had given me was ex display but at no point before this did she inform me of this minor problem! I felt that this was extremely dishonest and obviously did not purchase the camera.
I sent Jessops an e-mail complaining of their customer service but to date I have still not received a reply to my complaint.

Summary: Bad customer service