Streets ahead (John Lewis)

Member Name: nepochan

Product:	John Lewis
Date:	19/07/09 (46 review reads)
Rating:

Advantages: Service, quality.

Disadvantages: None

John Lewis is streets ahead of other department stores. Why? Because they're efficient.

We have ordered lots of items from them using their free delivery service and they've always arrived on time. The quality of the items is exceptional too.

The things are expensive, but they last. We usually wait for the sales and buy things on-line if we are making a big purchase.

We did have a problem once and the staff were excellent at solving it. We had a baptism list, but unfortunately one of the items was out of stock. They said it would take a few weeks for them to deliver the gift to us. I said that we did not have that time as we were moving. They refunded our friend who ordered the gift. To my surprise, I received an email a few weeks later apologising for the situation and offering to send me the gift at my new address. They did all of this at their own expense.

This is why they beat their competitors. We'd always go back to them because they add value to their service.

Summary: Love this place