Newest Review: ... shelf and left without buying it and will source it somewhere else. And after our initial experience of John Lewis, Cambridge, followed by... more
Friendly and helpful staff
Member Name: Ginger84
Date: 24/02/11, updated on 24/02/11 (1309 review reads)
Advantages: They've really invested in customer service.
Disadvantages: Big stores do still scare me a bit - there's just so much stuff!
I very rarely go into John Lewis - partly because I don't really live near one, and partly because large department stores scare me - especially ones which have a reputation for being geared towards those with a higher than average pay packet.
However, I found myself at the store in Manchester's Trafford Centre, desperately trying to find a fondue set for a Valentine's dessert (I know, I'm a big softie). I'd gone after work and was, as you can imagine, in a bit of a rush, and really wasn't looking forward to trawling around a massive store selling everything from cushions to face cream.
However, I needn't have worried. The departments were clearly signposted (contrary to my belief that the keep the signs vague on purpose to get you lost so you end up buying more stuff) and when I arrived in the cooking and kitchen equipment, within two seconds or me wandering around looking slightly confused, someone cam up to me and asked if I'd like any help. Wonderful stuff.
When I told him I was looking for a fondue set, he took me straight there - and at £15, it was only a couple of quid more than the Argos one which had been out of stock, and packaged much more elegantly.
Thanking him, I rushed off to the till, where the cashier asked if I'd found everything I was looking for, before wishing me a lovely evening.
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So yeah, I had a really nice shopping experience in there. It's quite rare to find staff to go out of their way to be helpful, friendly and polite, and I really love it when it happens - it makes all the difference.
Summary: Would definitely go again.