I brough a pushchair from kiddicare, 4 months later the harnes broke with my baby nearly falling out . I rang and they said they would send me an email to reply to so done that and they were suposed to collect it 2 days later but had to wait in all day as do not do time slots. They did not turn up, rang that day (on phone for about 40mins at 10p a min) and they said the following monday (1 week after it had broke so had no buggy for a week at this point) Did not recieve an email on the monday to say they were collecting so rang ( on phone another good 40 something mins) and they said they were but had to wait all day again (summer holidays and had to keep kids in as had .  Read the complete review

DO NOT BUY FROM KIDDICARE. I bought a Maclaren pushair that is faulty. The pushchair is only a week old so I asked them to replace with a new one because of the fault. They told me I would have to wait in a whole day for someone to collect, they would not give me a time. I told them I have 2 children and have to go to pick up from nursery. Not their problem!! If I missed the pick up they would charge me £15. They also said they will charge me £30 if they couldn't find a find a fault. They then said I would be without a pushchair for 3 days while they investigated. I asked to speak to one of their managers - they told me they DONT have managers. The girl on the phone  Read the complete review

First of all, I have been purchasing from Kiddicare.com for years now. One time I received a damaged product which was looked into helpfully by a member of staff. Did not make a fuss bec of the way they handled the complaint that time- I was thankful! You'd think they'd try and keep good customers? No I just ordered another pram yesterday. Had terrible time purchasing as online payment system would not take my card payment. Phoned customer service twice- just been advised to keep trying. Fifth time it did work (yes with the same card- why? I do not know!). Then no confirmation arrived. I phoned Kiddicare again - they said wait. Confirmation text arrived 12.10 saying ...  Read the complete review

I've bought a maxi cosi travel system from kiddicare about 2 weeks ago, it arrived indeed really fast but when i first opened it, the right handle looked as it would brake at any second, there was without a doubt a big difference from the left to the right handle. I called them explaining what was happening and at first they wanted me (pregnant of more than 30 weeks) to take this two huge boxes to the post office and pay for the post myself. I said that wouldn't be possible and so i was told someone would come to my address to check if there would be any problem with car. It turned out only to arrive the truck driver which was not able to check if the product ...  Read the complete review

This review is for Kiddicare the shop not for Kiddicare.com. Kiddicare was established in 1974 and is now the largest privately owned nursery supplier to the public in the United Kingdom. I first became aware of Kiddicare about 8 years ago when my sister was pregnant with my niece. At the time there wasn't a huge number of baby shops in existence like there is now and even on the internet there was only a few main players such as Mothercare. When my sister was told about this shop in Peterborough we decided to take a nose. Back then they were located in a small shop which was literally packed to the rafters with all kinds of pregnancy ...  Read the complete review