I wanted to buy a Plum Baby Swing set and saw it was available and in stock, so ordered it online on 6 December. I was told it would be delivered direct from Plum in 1-2 weeks. Received standard order confirmation saying my order had been received and I would be contacted by Plum to arrange delivery. After a week I had not heard anything. It was now December 13th, so I e-mailed Kiddicare's customer service department. They did not respond. On December 16th I e-mailed again. Still no response. In order to try and find out what was happening I posted on the Kiddicare Facebook page. Only then did I get a response saying that Plum were unable to supply the product and my order had been cancelled. I had also spoken directly to Plum in the meantime as I was not getting any answers from Kiddicare. They told me they had informed retailers at the start of December they would not be able to supply the swings. On the Tesco and Amazon websites it was out of stock when I placed my order. I presumed Kiddicare had an exclusive deal, clearly not - they just decided to still sell it on their website knowing full well they would not be able to supply it. Plum told me that they received my order on 10 December - 4 days after it was received by Kiddicare and after I had paid by Direct Debit. They immediately told Kiddicare again that they could not supply it. Kiddicare then did nothing and ignored my subsequent e-mails until on 13 December I posted a complaint on the Kiddicare Facebook page. They did not think to notify me on the 10th December when they were told by Plum the item could not be supplied. I was finally told on 17 December that 'they had only just found out that Plum could not supply the order'. A lie as Plum told retailers at the start of January the item was out of stock and told them again on 10 December. They told me they had issued a refund and the money will appear in my bank account in 3-5 working days. Let's say 5 days as given my experience of Kiddicare they are not very efficient. This means I will get my money back on 23 December at the earliest. This is 17 days after my original order and 13 days after Plum told Kiddicare they would be unable to fulfill my order. Of course this means that £82 has sat in Kiddicare's bank account for around 17 days and my daughter will not have one of her Xmas presents. We will be hard pushed to get a replacement when we only get a refund on 23rd December. Obviously we left it late to order but when Kiddicare make promises on delivery I took it at face value. Lesson learned - I will never use Kiddicare again, they are cheap for a reason. I will use Mothercare, Early Learning Centre, Tesco or Sainsbury's in future. All of whom have been reliable in the past. Their service levels, attention to detail and customer service are absolutely terrible.
My mum ordered me and my partner some nursery furniture to be delivered to our address.
I looked at my emails an hour after ordering and they had cancelled the order.
I spoke to someone the next day who was no use nor ornament when I asked to speak to a supervisor/manager I was told they don't work Sundays. I did find out the reason why they cancelled the order though. Apparently according to some system they use I don't live at that address. (Can they tell the gas, Electric,Insurance, council that as I seem to pay the bills for it) I was told that there was no point in re-ordering because it will be cancelled again. I then sent an email and the reply I got was I needed to send proof of address and re-order for it to go through!!!! Surely ordering something online should be easy. After a few more e-mails they still told me to send a council tax bill, no compensation offered. I must say they are diabolical and treat customers very poorly. DO NOT ORDER ONLINE TERRBILE SERVICE
I brough a pushchair from kiddicare, 4 months later the harnes broke with my baby nearly falling out . I rang and they said they would send me an email to reply to so done that and they were suposed to collect it 2 days later but had to wait in all day as do not do time slots. They did not turn up, rang that day (on phone for about 40mins at 10p a min) and they said the following monday (1 week after it had broke so had no buggy for a week at this point) Did not recieve an email on the monday to say they were collecting so rang ( on phone another good 40 something mins) and they said they were but had to wait all day again (summer holidays and had to keep kids in as had no pushchair for a week ) that night i recieved an email after it had been collected to say they were collecting it. Was suposed to get a call or email 2 days later but nothing so had to ring them again lines were busy was on hold for about 45 mins again only for them to say someone will get back to you .Explained it had been to long without a buggy and got no response other than they will be in touch. rang again on the Thursday on the phone for 30 mins finally agreed that the buggy was faulty but would not give a refund just credit for their shop . I explained that the buggy i wanted was a lot cheaper somewhere else so wanted a refund for them to say we will match it send the link so did, heard nothing back so had to ring again for them to say they didnt recieve it but have the sent email saved, they said to resend it but as the offer had finished at that point they would not match it even though i had email to prove it was sent before it ended. my baby has now been without a pushchair for 12 days and dont drive so have had to keep my 3 children in in the summer holidays. i have rang about 5 times today and still no closer to getting things sorted as they aparantly have no one higher to speak to. my advice to anyone is dont buy from kiddicare and advice for kiddicare invest in some customer service training with the exception of one helpful person whos name was dawn or dian .
Told twice during ordering it would be delivered next day - only to be told at 4pm on day of arrival (The day before departure & my partners birthday) that I live in the Scottish Highlands & it would take two days - I don't live in the Scottish highlands I live in Central Scotland directly in the middle of Glasgow & Edinburgh which are both within a 45 minute drive. Kiddicare were most unhelpful & after having to get put through to the PA to the Director I finally was told my package was taken to Inverness to be delivered to me a 6 hour round trip (300 miles) past me & to find that my package had pasted a roundabout only 14 miles away from my home! Kiddicare refused to send another by Royal Mail which still could have been delivered to me within 24 hours & before I left but instead refused & could not guarantee time by delivery company & I had to have package delivered to the holiday home we were going to & risk it being stolen from outside forcing us to return once we got there as the mattress was for my 20 week old babies travel cot. I was not offered any compensation by Kiddicare only a sore head, high phone bill & one of the two items I ordered totally useless (The kiddicare travel bag which does not even fit my small buggy for Kiddicare). They use a ridiculous delivery company who take you package to the other end of the country & then forcing you to come through to their incompetent customer service team who agree with you that the delivery company is ludicrous & their own website is poor & should be better designed for information.
DO NOT BUY FROM KIDDICARE. I bought a Maclaren pushair that is faulty. The pushchair is only a week old so I asked them to replace with a new one because of the fault. They told me I would have to wait in a whole day for someone to collect, they would not give me a time. I told them I have 2 children and have to go to pick up from nursery. Not their problem!! If I missed the pick up they would charge me £15. They also said they will charge me £30 if they couldn't find a find a fault. They then said I would be without a pushchair for 3 days while they investigated. I asked to speak to one of their managers - they told me they DONT have managers. The girl on the phone was so shockingly RUDE. They are a disgrace and should not be allowed to operate.
I am taking my pushchair to a Maclaren service centre. They told me they have people in there everyday who have bought from kiddicare and cannot get repairs, they said they are known to be the worst online retailer.
You have been warned ... please listen.
I have nothing bad to say about Kiddicare, before i buy anything for my baby son i always compare prices across a few sites to make sure i get whatever it is i'm looking for at the cheapest price and the majority of the time i've found Kiddicare to be the cheapest. I even bought my sons travel system pram from there and got it cheaper than anywhere else by a mile and it arrived the next day! They nearly always have a sale of some kind on too, giving you a chance to get things even cheaper. They sometimes offer free items with your order too, for example i got free sun blinds for my car when i bought my sons pram.
You can just about get everything your little one needs on this site from Nursery furniture & acessories to feeding eupitment, toys, clothing, car seats, prams and much much more!
Customers can leave reviews of items they've purchased and it's handy to read past customer experiences. Every product on their site has a very thorough description and gives a lot of detail on the product specification so you know what you're really getting. I can't comment on their customer service really as i haven't had to contact them about anything. From my personal experience i would reccomend Kiddicare for buying things for your little one.
First of all, I have been purchasing from Kiddicare.com for years now. One time I received a damaged product which was looked into helpfully by a member of staff. Did not make a fuss bec of the way they handled the complaint that time- I was thankful! You'd think they'd try and keep good customers? No I just ordered another pram yesterday. Had terrible time purchasing as online payment system would not take my card payment. Phoned customer service twice- just been advised to keep trying. Fifth time it did work (yes with the same card- why? I do not know!). Then no confirmation arrived. I phoned Kiddicare again - they said wait. Confirmation text arrived 12.10 saying delivery was for 12.16-13.16. Took the day off as going only holiday the next day hence desperate. Delivery man left after five rings(not five attempts). Kiddicare was downright rude about it!Patronising and asked me to contact delivery company myself and complain. I am a customer- not a n employee of Kiddicare, they should do the job themselves!!!!!!!!!!
I've bought a maxi cosi travel system from kiddicare about 2 weeks ago, it arrived indeed really fast but when i first opened it, the right handle looked as it would brake at any second, there was without a doubt a big difference from the left to the right handle.
I called them explaining what was happening and at first they wanted me (pregnant of more than 30 weeks) to take this two huge boxes to the post office and pay for the post myself. I said that wouldn't be possible and so i was told someone would come to my address to check if there would be any problem with car.
It turned out only to arrive the truck driver which was not able to check if the product was actually broken or not, and he took it to their office.
I later received a call from them saying there was no problem with the car and everything was working fine and being so i would have to pay them 29 pounds for cost of transportation.
Beside that after sending the car back i went to a shop where they had the same travel system as i had bought from kiddicare, and this time there was even a plastic piece to connect both the right to the left handle making it a single handle and therefor giving much more stability.
I then called kiddicare once more and asked them why was this part not included in my box and if that was so, i wouldn't had to pay anything to them even though they decided my car was not faulty wich indeed it was!
I couldn't be more surprised when i talked on the phone with someone that supposedly had checked the car himself, and he was telling everything was alright including this missing part which i had never seen before was also inside the box as it should be.
Everyone i spoke to was incredibly arrogant and disrespectful!
But that is not the end. After a few days when checking my acount i realised they've taken the 29P out of my acount without paying me the refund for the chair.
I then called them for the third or forth time. And when i tried to respectfully explain them how disappointed i was with their HORRIBLE service, i couldn't be even more surprised when the phone was turned off while i was speaking.
DO NOT BUY ANYTHING FROM THE FILTHY COMPANY.
ALL I WANTED TO BUY WAS A CHAIR AND ENDED UP PAYING 29P FOR A FAULTY CHAIR WITH MISSING PARTS!
I apologize about my bad English but i thought everyone should know about this thanks.
This review is for Kiddicare the shop not for Kiddicare.com.
Kiddicare was established in 1974 and is now the largest privately owned nursery supplier to the public in the United Kingdom.
I first became aware of Kiddicare about 8 years ago when my sister was pregnant with my niece. At the time there wasn't a huge number of baby shops in existence like there is now and even on the internet there was only a few main players such as Mothercare. When my sister was told about this shop in Peterborough we decided to take a nose.
Back then they were located in a small shop which was literally packed to the rafters with all kinds of pregnancy and baby related goodies. However, the shop was small so the choice was limited with only a few of each item on show.
Over the following years the company expanded both shop wise and internet wise and they have moved several times. They have recently opened a new showroom which boasts 15000 sq metres of display.
My sister in law is currently 7 months pregnant and is looking for a new pram so this week we decided to to take a drive to Peterborough and check out the new show room.
Their new building is pretty impressive and due to its vast size it is clearly visable from the main road. It is a very modern warehouse looking building with big glass panels and is two tone grey with the Kiddicare logo emblazened across the top.
The show room has a large car park with ample good sized parking spaces. Size of a car parking space may seem a silly thing to comment on but as any heavily pregnant lady or someone with a small child knows you do need extra room when getting in and out the car and there is nothing worse than tiny spaces where you risk bashing other peoples cars.
On entering the building it is immediately apparent that there is an enormous range of products on offer. The abundence of products is almost overwhelming and if it was my first pregnancy I could imagine it would be a little daunting.
There are three floors to the showroom. The ground floor has general baby products such as bottles and streilisers along with toys.
The second floor is where you find the prams and buggies. The choice here was impressive. I was say there was around 300 different prams to choose from with a variety of price ranges. They were all arranged by make so along with the pram you were able to see what accessories were available to match.
The third floor was where you could find the nursery furniture and bedding sets. Again the range was impressive and covered all budgets.
The show room has a coffee shop which I think is very important as there is so much to look at there you could be there some time and when pregnant it is nice to have somewhere to sit down and relax for a few minutes.
The coffee shop was resonably priced and sold a selection of sandwiches along with hot meals such as cooked breakfasts and jacket potatoes.
The coffee shop was very clean and the staff were friendly. There was a mixture of comfy sofas and coffeetables along with normal dining tables. Bowls and cutlery were provided for children and there was a bottle warmer and microwave available. There was a large number of highchairs and an enclosed play area for your little ones to play safely.
Overall I was very impressed with the showroom. The products range was enormous and you could certainly get everything you wanted.
The only downside for me was that whilst we were there a cleaner was mopping the floor. This made it a little slippery and although he put up the relevant warning signs I do wonder if this is a good idea in a shop full of heavily pregnant ladies.
I would recommend a visit but be warned with that much choice its going to be expensive!
MY ADVICE IS DO NOT BUY FROM KIDDICARE. Their customer care is appalling. We have had a terrible time with them. They are unhelpful and downright rude. We had a problem with our payment and never even got to the point where we received any goods but for some reason the payment still showed on our credit card account and it was a nightmare trying to get it removed. They claimed not to be able to write a letter confirming the payment had been cancelled! Are they unable to write? We are now buying from Pram Centre Online (Glasgow Pram Centre) and they have been very helpful so far. Plus their phone line works on a Sunday, they match any other price and they are nice and friendly. Kiddicare's prices may be cheap but their attitude to customer care is terrible and not worth the stress.
unbelievably terrible customer service. Highchair was broken on arrival and they said they would collect on three seperate occasions but never did. I waited in all day with my toddler ...even after ringing them the third time and them saying they were definately coming. Never got a response to my 3 complaints and after using their contact form i only ever got "we'll look into it". I'm so upset with the way they deal with customers and would never ever ever buy from them again. Its so stressful. I just want my money back. Horrific. Can't believ they claim to have awards...what for???
Customer service? What customer service, you send email with no responce, then after 20 mins wating on the phone after finaly getting through to say my order has been delay but no sorry no nothing. Shocking bad service would never buy from this company again. Hope the credit crunch hits them hard!DO NOT BUY FROM KIDDICARE
Dreadful and appalling service!
I ordered a cot bed and mattress from Kiddicare for my brother and his wife. I gave clear instructions for both items to be delivered to my brothers house in south west London.
Both items were shown as having been despatched on the 22nd January, with the mattress being delivered the very next day, which I thought was excellent. However there was no sign of the cot bed and it didn't seem to appear on the order tracking system operated by the delivery company.
When I returned home on the 2nd Feb I found a card from the delivery company stating that they had tried to deliver a package. Having checked with my neighbour I found that the cot bed had been addressed and delivered to the billing address, rather than the delivery address.
Having gone straight on line and logged into the Kiddicare website I completed a query form asking for some assistance in sorting out the error.
Although the responses have been reasonably rapid I'm afraid that they are of no help what so ever. Although they are prepared to collect the parcel and re-deliver, the delivery company employed by Kiddicare can only collect from 12 - 6 Monday to Friday and not at weekends.
Having made the point that I work Monday to Fridays and am out from 6.30 in the morning until 7.30 or 8 at night the suggestion is that I either deliver the parcel to 'my local depot' myself, leave it in the back garden (in this weather!) of carry it round to a friend or neighbours (it weighs 25 kgs) and at no time have they asked if I'm physically capable of lifting this parcel!
In the five e-mails that have passed back and forth I have provided my mobile number twice with a request that someone calls me to arrange - neither request was acknowledged in the reply and I've certainly not received a phone call!
I have now asked for the contact details for the line supervisor or manager so I can escalate the issue to someone who has some authority but the first request was ignored and the second is pending.
My advice is - go somewhere else!
Kiddicare has done more than any other retailer to damage the reputation of online retailing. Their customer service is shocking. Words cannot express the pain I have had trying to return a faulty Buggy Board.
Instead of simply picking up the goods and exchanging them, they have done everything they can to suggest I am at fault and warn me I will be subject to charges if they pick up the product and find no fault. They have as good as told me to ignore the manufacturer's fitting instructions for the product (doesn't this void the warranty?) and seem intent on putting as many hoops up for me to jump through as they can.
This is the first time in five years of buying products online that I have felt compelled to write a review - that's how bad my experiences have been. I will never shop with them again.
I would never ever order anything form Kiddicare again. They care greatly about taking your money but couldn't care less about giving you your goods or money back. I would check out all the negative reviews of this awful place. Their products are very cheap (probably the cheapest online), I think they can offer these prices by paying only peanuts to the monkeys working at their customer service centre. Its strange how such horrible unhelpful people willingly choose a job that only involves talking to people all day. I have bought many things online before but this company for me, has to be the worst.