L K Bennett Reviews
Description:Fashion & accessories shops.
Newest Review: ... a dress shoes and belt as well I love this range. I do not agree that it is marketed at the twenties I am 47 and the dress I have bought someone in their twenties would not wear it. My Husband chose it and the Staff found that by adding a different belt gave the dress a whole new look. That is what I expect from going in to a store to be advised on what matches and other ideas I could try. ... more
Customer L K Bennett Reviews (23)
by Emma - written on 06/07/12
I wanted to buy a dress that I had tried on in store a few weeks previously but it was sold out online everywhere. I phoned my nearest L.K. Bennett store (Cambridge) and the assistant could not have been more helpful. She not only sourced the dress in my size from another shop but she waited a few days before sending it as it was going to be reduced in the sale so she could give it to me at sale price. It is the most beautiful dress and I am very impressed with the service I received. Will definitely shop there again in the future.
by Bride7 - written on 07/06/12
I was in London on the Tuesday the shop was busy I had seen a bag on line I wanted the Staff were really helpful. I even bought a dress shoes and belt as well I love this range. I do not agree that it is marketed at the twenties I am 47 and the dress I have bought someone in their twenties would not wear it. My Husband chose it and the Staff found that by adding a different belt gave the dress a whole new look. That is what I expect from going in to a store to be advised on what matches and other ideas I could try. Nothing was to much trouble as I had tried on lots of oufits I would use this store again I liked the way they wrap your items and provide advise on looking .. Read the complete review
by Sarah D - written on 20/06/11
I found myself in L.K. Bennett in Canary Wharf a few days ago and was so impressed with the excellent customer service and beautiful and elegant clothes. The minute I walked in a sales person asked what I was looking for and then started grabbing suggestions and she even brought me shoes to try on with the dresses.I am a pear-shaped size 12 and often find dresses are a bit big on top, but every dress I tried on looked great! They are perfect for a sophisticated office look, a wedding, or an evening out. The cardigans and blouses were very figure flattering too.The average price for a dress was between £125 - £195, which is more than I would usually spend, but I would still shop there again.
by Marina - written on 01/02/11
Wanted to buy few dresses for my mum in Lk Bennett in size 14 but they didn't have it in Cambridge Lion Yard Shopping centre. I asked sale girl if they can have a look in their system if any other store have them and she said that its not possible. The store had size 12 and 16 and noone offered to alter the dresses (as i just read from previous review). Not impresses with service at all.
by eiesha L - written on 28/12/10
Like a few of the comments on LK Bennett, I also experienced sub-par customer service on trying to return a faulty item. I am a (grudging) regular customer, because the styling is good, but the quality especially of the clothing is sometimes poor, which becomes clear after dry cleaning. The staff become aggressive when you try to return an item that is clearly faulty, inventing procedures and excuses rather than simply replacing your item and giving you a refund - and heaven forfend, an apology for wasting your time by selling faulty merchandise!