L K Bennett

Express Review on L K Bennett
by Richard Lander - written on 28/11/09
Rating:

Appalling refund mentality.

My wife bought a suit from the shop for an interview which she wanted to refund. On the 7th day (Saturday) she telephoned the store to say that she would not be able to return it to the store for a refund until the Monday because her elderly disabled mother (who lives about 90 miles away) had broken her leg. She was told that the policy was completely inflexible and that if the goods were returned on the Monday there would be no refund.

It is like a Little Britain "Computer says no" - disgusting for what is supposed to be a prestige store.

A truly disappointing shopping experience (152 words)
by Conned - written on 13/08/09
Rating:

I went into LK Bennett looking for a dress to wear to a wedding. Having never attended a traditional English wedding, I had no idea of what would be appropriate. I asked the sales assistant for help with the one dress that fit. She said it looked good on me, but I said I was unsure of the style and whether it was appropriate to wear to a wedding. She said it was perfect for a wedding. It was the last one in stock and it was on sale. Feeling relieved that I'd found the perfect dress, I bought it. I've since found that the dress is NOT appropriate - too much bling. And now I'm stuck with a dress I can't wear and can't return and my hubby thinks the style ...  Read the complete review

Express Review on L K Bennett
by - written on 14/05/09
Rating:

I bought a pair of sandals from them and wore them once. They gave me a bloody wound, and left me wearing flip flops for a week.

When I took them back they sent them to their "Quality control" team who said there was nothing wrong with them. (You can clearly see and feel something hard trapped under the stitching on the side I got injured.

In my opinion LK Bennetts are a cowboy operation that have no commitment to customer care. Their attitude appears to be that if you are mug enough to buy something from one of their stores then tough!! I would never buy anything from them again.

Express Review on L K Bennett
by MR - written on 02/03/09
Rating:

Like the lady with the scuffed boots, I received terrible customer service from LK Bennett when they sold me faulty goods. I bought a c.£200 handbag from them less than 3 months ago. It was poorly designed so the handle frayed & the zipper was closed with tiny pieces of leather which fell off & made the zipper impossible to close.

Despite them agreeing it was faulty, they refused to give me a refund until after they sent the goods off for 6 wks for inspection - nearly 1/2 the time I'd owned the bag! I ended up paying to exchange it for another bag. This is contravention to my statutory rights under the Sale of Goods Act 1979.

I will NEVER buy from them again - they clearly sell faulty goods & then use heavy handed bully tactics to prevent you exercising your legal rights. BEWARE!

Express Review on L K Bennett
by Unamused in London - written on 30/12/08
Rating:

Have just attempted to secure a refund on an unwanted Christmas gift. My well-meaning husband bought a dress on sale for me which just doesn't work - I am short waisted and larger busted, LK Bennett does not design or cut their garments for women with my curves. Thus a credit note which they FINALLY offered after some phone calls, is entirely useless - why would I buy from a shop whose products don't flatter my shape? I never have shopped there before and certainly won't now. Poor hubby has learned his lesson. Anyone want to buy a 100 pound credit note?