by Emma - written on 06/07/12
I wanted to buy a dress that I had tried on in store a few weeks previously but it was sold out online everywhere. I phoned my nearest L.K. Bennett store (Cambridge) and the assistant could not have been more helpful. She not only sourced the dress in my size from another shop but she waited a few days before sending it as it was going to be reduced in the sale so she could give it to me at sale price. It is the most beautiful dress and I am very impressed with the service I received. Will definitely shop there again in the future.
by Bride7 - written on 07/06/12
I was in London on the Tuesday the shop was busy I had seen a bag on line I wanted the Staff were really helpful. I even bought a dress shoes and belt as well I love this range. I do not agree that it is marketed at the twenties I am 47 and the dress I have bought someone in their twenties would not wear it. My Husband chose it and the ... Read the complete review
by Sarah D - written on 20/06/11
I found myself in L.K. Bennett in Canary Wharf a few days ago and was so impressed with the excellent customer service and beautiful and elegant clothes. The minute I walked in a sales person asked what I was looking for and then started grabbing suggestions and she even brought me shoes to try on with the dresses.I am a pear-shaped size 12 and often find dresses are a bit big on top, but every dress I tried on looked great! They are perfect for a sophisticated office look, a wedding, or an evening out. The cardigans and blouses were very figure flattering too.The average price for a dress was between £125 - £195, which is more than I would usually spend, but I would still shop there again.
by Marina - written on 01/02/11
Wanted to buy few dresses for my mum in Lk Bennett in size 14 but they didn't have it in Cambridge Lion Yard Shopping centre. I asked sale girl if they can have a look in their system if any other store have them and she said that its not possible. The store had size 12 and 16 and noone offered to alter the dresses (as i just read from previous review). Not impresses with service at all.
by eiesha L - written on 28/12/10
Like a few of the comments on LK Bennett, I also experienced sub-par customer service on trying to return a faulty item. I am a (grudging) regular customer, because the styling is good, but the quality especially of the clothing is sometimes poor, which becomes clear after dry cleaning. The staff become aggressive when you try to return an item that is clearly faulty, inventing procedures and excuses rather than simply replacing your item and giving you a refund - and heaven forfend, an apology for wasting your time by selling faulty merchandise!
by - written on 02/09/10
I absolutely LOVE LK bennett clothes and shoes, I have always found their styles to be simply classic and beautifully english. I have had 2 pairs of shoes I have had to return through faults, but the shop assistant in both stores we have here in Norwich and the customers services, were so kind and exchanged/refunded with no problems whatsoever. I am very surpised to read such bad reviews of LK bennett, most of them seem to be disgruntled customers due to not adhering to the returns policy. I would say that in all shops the refund policy's are strict and are not really flexible due to the very nature of them. Once you have purchased it is wholely your responsability to return in good time.I have 32 pairs of LK's and I adore, lust over and enjoy all of them!
by - written on 13/04/10 (Very useful, 680 readings)
I don't know what it is about this shop but I just don't like it at all. I don't know quite what the age range the stock is aimed at, but at 28 years old I wasn't over-impressed by any of their stock. I was in it with my Mum when she was looking for an occassion dress recently and she seemed to like some of the items so perhaps it's just ... Read the complete review
by Carole from Stanmore, NW London - written on 29/03/10
A light at the end of the tunnel. I bought a pair of L K Bennett boots in the Selfridges sale at end of Dec 09. The heal snapped a few weeks later. Selfridges assistant would not accept them back and said our fault for having them soled! I wrote to Head Office, 3 Cavendish Square and they have fully refunded me and apologised so, contrary to past experiences, I think they are now trying to address customer issues, certainly my experience. Just wanted to let people know that L K Bennett were helpful so, if your outlet is not helpful, try going direct.
by LKB customer - written on 11/03/10
I love the style of LK Bennett shoes but you have to beware - the quality is sometimes really poor! I wore a pair of black leather boots 5 times before the leather parted company with the sole. On taking them back, I was told, in a very agressive tone of voice "well, we are not giving you a refund!". I have lost count of the times I have been in the stores and witnessed stand up rows between staff and disgruntled customers. My tip is to buy at one of the outlets within a larger store - that way you are covered by the larger stores (always better) returns policy. In conclusion - divine shoes, diabolical customer relations!
by Richard Lander - written on 28/11/09
Appalling refund mentality.My wife bought a suit from the shop for an interview which she wanted to refund. On the 7th day (Saturday) she telephoned the store to say that she would not be able to return it to the store for a refund until the Monday because her elderly disabled mother (who lives about 90 miles away) had broken her leg. She was told that the policy was completely inflexible and that if the goods were returned on the Monday there would be no refund.It is like a Little Britain "Computer says no" - disgusting for what is supposed to be a prestige store.
by Conned - written on 13/08/09
I went into LK Bennett looking for a dress to wear to a wedding. Having never attended a traditional English wedding, I had no idea of what would be appropriate. I asked the sales assistant for help with the one dress that fit. She said it looked good on me, but I said I was unsure of the style and whether it was appropriate to wear ... Read the complete review
by - written on 14/05/09
I bought a pair of sandals from them and wore them once. They gave me a bloody wound, and left me wearing flip flops for a week.When I took them back they sent them to their "Quality control" team who said there was nothing wrong with them. (You can clearly see and feel something hard trapped under the stitching on the side I got injured.In my opinion LK Bennetts are a cowboy operation that have no commitment to customer care. Their attitude appears to be that if you are mug enough to buy something from one of their stores then tough!! I would never buy anything from them again.
by MR - written on 02/03/09
Like the lady with the scuffed boots, I received terrible customer service from LK Bennett when they sold me faulty goods. I bought a c.£200 handbag from them less than 3 months ago. It was poorly designed so the handle frayed & the zipper was closed with tiny pieces of leather which fell off & made the zipper impossible to close.Despite them agreeing it was faulty, they refused to give me a refund until after they sent the goods off for 6 wks for inspection - nearly 1/2 the time I'd owned the bag! I ended up paying to exchange it for another bag. This is contravention to my statutory rights under the Sale of Goods Act 1979.I will NEVER buy from them again - they clearly sell faulty goods & then use heavy handed bully tactics to prevent you exercising your legal rights. BEWARE!
by Unamused in London - written on 30/12/08
Have just attempted to secure a refund on an unwanted Christmas gift. My well-meaning husband bought a dress on sale for me which just doesn't work - I am short waisted and larger busted, LK Bennett does not design or cut their garments for women with my curves. Thus a credit note which they FINALLY offered after some phone calls, is entirely useless - why would I buy from a shop whose products don't flatter my shape? I never have shopped there before and certainly won't now. Poor hubby has learned his lesson. Anyone want to buy a 100 pound credit note?
by Susan - written on 09/05/08, updated on 11/06/08
I have to agree with that review about the treatment that staff receive in certain branches as I have witnessed it , having wored in London for quite a while myself. There is actually a general bad attitude from senior staff who regard the sales assistants as "disposable" and easily replacable. I have to say it is sufficient to see how the company's owner herself looks at them. I was shocked the first day I saw her as she greeted her in the store She looked at me from head to toe and just blanked me totally as if I was nothing else but a piece of furniture. That set the whole work atmosphere , doesn't it!Thankfully, I have met some fantastic people there who were great to work with like the Paris staff who are just adorable and very diffferent from my co-workers.
by anne lowry - written on 06/03/08
Please Be Warned, I purchased a pair of all leather ankle boots with a slightly pointed toe. After wearing them to work for a couple of days I noticed the leather had scuffed off the toe area revealing a blue backing underneath - the leather was so thin there was nothing to polish! I went back to the shop twice to see the manager and rather than apologise for the inconvenience, she accused me of walking on my tip toes - kicking my desk - using escalators and driving in my boots! I would love to be so agile! I rquested they were sent off to their quality department but was left waiting 3 weeks - after several calls chasing a response,I was told they were not going to do anything about it! disgraceful way to deal with legitimate complaints and an appalling way to deal with customers.
by star - written on 07/02/08
WOWI must express my delight with my recent trip to l.k. bennett. I found a most elegant dress perfect for the occasion i have soon. On the whole i find the clothes and accessories fresh and luxurious and more often than not available in many colours.What i enjoy the most are the sales advisors there. Nothing is ever too mych trouble and can even organise garments to be sent to your home (or nearest store) if they are out of stock.Furthermore the returns policy has changed offering a full refund within 7 days with any non sale items. If you have never visited the stores it is certainly worth checking the website at your own risk - it is certainly very tempting!
by - written on 10/10/07 (Very useful, 1706 readings)
A few years ago, I wasn't really a "posh shoe" person. I was quite at home in a pair of bashed up old trainers or some flip flops. That was until I discovered LK Bennett. My first pairs of LK Bennetts were acquired by chance - I won a gift voucher in a competition, and with it I got a pair of wedges and some sandals with a ... Read the complete review
by jess in harrogate - written on 11/06/07
I have visited LK Bennett on many occasions, and have usually received good customer service. However, when buying a pair of shoes there recently i did ask specifically if i could receive a refund if the shoes did not match my dress. I was told that "of course i would receive a full refund," and that it wouldn't be a problem. ... Read the complete review
by - written on 23/10/06 (Somewhat useful, 3609 readings)
I have to say, I agree with other reviewers, gorgeous shoes but high prices. Having said that, I have 1 pair of cream pointy toed high heeled shoes (never worn) and 1 pointy flat pair of blue shoes which when i wear them i have to be careful as they give me awful blisters. Then there was the time i wanted a pair of beige ... Read the complete review
reviews about L K Bennett