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La Redoute
Newest Review: ... far as returns go I just pop them back in the bag with a section of the invoice and either take it to the post office or ring the courier to collect them. The courier is very hard to get hold of though so I normally use the post office. It doesn't cost anything and the money is refunded pretty quickly. Recently I ordered some goods and was offered a free handbag, I liked the handbag so was looking forward to everything arriving. The day of delivery I opened the parcel to find a free gift, not the handbag, 2 boxes of trial size special K with oats and honey??!! I laughed out loud it was so ludicrous and promptly went online to email. ... more |
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La Redoute (441 words)
by Tracy_1127 - written on 16.07.08 (Very useful, 19 readings)
Rating:
I have shopped at la redoute several times in the past, alot of their clothes are reasonably priced (I'm thinking the mini price section!) alot are not and their shoes are horribly over-priced! I also noticed sizes can vary, for example I bought a pair of jeans with the correct leg length and my size and they fit perfectly so I thought I'd have another pair as they were on offer but when they arrived, even though I'd order the exact same item and the labels verified this, they were about an inch shorter. As far as returns go I just pop them back in the bag with a section of the invoice and either take it to the post office or ring the courier to collect ...
A Deal for those who have time to deal with returns (231 words)
by kait8lyn85 - written on 03.07.08 (Very useful, 35 readings)
Rating:
I was really excited about this store when I found it online. The clothes looked like great deals made out of great materials. I just received my first order and I must say I am very disappointed. Here the three reasons: 1) One of my items was supposed to be a violet mostly wool/angora/nylon blend. Instead, I received a grey and blue striped sweater that was 70% acrylic. 2) Another item I ordered was supposed to be a Wool/Mohair/Acrylic blend. Instead I received a mostly acrylic sweater with a bit of Mohair. They attached a card saying "they made this substitution of fabric for speed and were sure I'd be happy with it." 3) When I called to ...
by Paul Constantine - written on 02.04.08
Rating:
La Redoute in my experience have one of the worst customer services ever which for a business based on mail order is shocking. I am still waiting for a product ordered 3 months ago for them to even tell me when to expect delivery despite their website stating delivery as 2 weeks away. This is for a £400+ item so you might expect they would have the courtesy to look after us. They dont bother contacting me to tell what is happening and cant tell me when I can expect something (dont they have stock control!) Customer service are no use at all & you often getting a dead line when calling. Oh & to cap it all they sent a statement update with ...
