Newest Review: ... gladly cease trading with this firm. By April However, there was no word from La Redoute, nor any sign of the fitted sheet required to com... more
LaRedoute - Joke!
Author Name: natasha long
Disadvantages: They are useless
Absolutely disgusted with the service I have received from this company!
I ordered two items last weds, via the website, and was informed my items would be despatched within 24 hours. Almost a week later and I nothing had been delivered. I have just called them and was informed that my order was being held up by one of the items that wasn't available in the UK warehouse, but may be receieved from the French warehouse. They had no idea when I may recieve the items as the other item could not be dispatched until the other one was received from the French warehouse.
When I asked that the order be cancelled, as I needed them from my holiday in three days, I was informed that I could only cancel the item being held abroad, and not the item they had in stock, as it was too far into the ordering process.
What the hell?!! So even though they cannot despatch the item they DO have in stock, I cannot cancel my order.
All they can do is cancel the other item, and track the item in stock, and let me know when it is going to be despatched. I told them it was no good to me now, and their solution is to wait until the item is ready to be sent, return it to some outside company and then start the refund process.
So in the meantime I am down on the funds I paid (because "they are being reserved"), and down on the goods I ordered.
What an absolute joke. Suffice to say I will never be ordering from them again.
Summary: Will never order from this company again!