La Redoute Reviews

I have used the service of this "French chic" catalogue on numerous occasions without a problem, my clothes have arrived, they usually fit, and it if they don't then you can arrange a day for a courier to come and collect the parcel free of charge. My last two experiences both in 2007 were somewhat different. In the January I ...  Read the complete review

Having shopped with La Redoute since their launch over 20years ago, I recently felt the sharp end of their Customer Services. I lost my job through the recession and found it difficult to keep up the payments - I owed £200. I should mention that La Redoute gave me a spending limit of £1500, which is irresponsibile but thank god I had the sense ...  Read the complete review

I used to order bits & pieces for my daughters & myself from the La Redoute catalogue & although it's years since I did so they still send me the small catalogue. A much larger catalogue is available if you request one &, unlike Next, they don't charge. They also have a website but I haven't been on there yet as I usually get an ...  Read the complete review

DO NOT WASTE YOUR PRECIOUS TIME AND EFFORT ON THIS RIDICULOUSLY BAD COMPANY!

After moving house last year, i wrote to La Redoute and telephoned them to give my new address. I also requested copy statements in order to see what they "thought" they had sent me.

1) My address was updated but with the wrong house number (i have since discovered) and since i have not had any responses to my numerous letters even though they contain the CORRECT address, they have placed my account with a debt recovered agency!

I am utterly disgusted at the ordasity of this company and there utter disregard for customer service.

I am taking this to the small claims court. Please speak up if you have had a simelar experience! thank you.

AVOID LIKE SWINE FLU! Don't use this company, ever, never, walk away, turn your computer off, it will save you time, money and your sanity. They sent a flyer offering £15 off first order, so like a twit I went on my computer and ordered a few things. After putting in the code and my credit card details and ensuring the order was correct, the ...  Read the complete review

LaRedoute is a catalogue mail order company based in France. Basically, you view the website or the catalogue and submit an order. The order is then posted to your front door, where you then have 7 days to decide if you wish to keep or return the items. When you open an account which can be done online or by post, LRD will perform a ...  Read the complete review

La Redoute is a French mail order company similar to Kays catalogue but with a younger outreach audience. It now has a UK website on laredoute.co.uk You can ask for a catalogue and will get it delivered free of charge unlike the Next catalogue. There is one for Spring-Summer and one for Autumn-Winter. I have ...  Read the complete review

I live in the united states and I've never had any problems with LAREDOUTE. I normally receive my order in 7 - 10 days. i really like their clothes and wish they would stay in bussiness. I noticed with my latest order that they sent me a spring 2008 catalog so i guess they wont be in bussiness much longer. they do have some great buys though . I got 3 skirts and 2 sweaters for less than 48.00. Too bad many stores are failing you can blame the economy and it all started here in the usa with the idiots in washington !

It looks like they may be in trouble. There is no fall line

I am a frequent buyer from la redoute. I buy from there website which I find very easy to use and payments are very easy to process. If you sign up to their regular emails they will send you offers about twice a month with money off codes. The best one to look out for is the free delivery offer as it can be expensive when ordering having to pay ...  Read the complete review

I ordered from La Redoute about a year ago and was not impressed with the quality of the clothes so sent them all back. However, after receiving a mini catalogue through the post I though the clothes looked nice so decided to give them a try. I ordered through their website which I found very easy to navigate. Less than a week later ...  Read the complete review

Dont buy fron laredoute if you want delivery any time soon.
The money has left my account, but the bikinis i ordered are somewhere in transit- no one is prepared to say where, and i go on holiday tommorow.
in future, i will just stick to old fashioned shopping.
i used this company a lot, years ago- and ive just been unpleasantly reminded why i stopped.
Customer services are hopeless, and frankly, couldnt care less.
Try Oli.co.uk. Their delivery is super quick and quality very good.
I wish i had. I am now going to Bali bikiniless.....
Thanks laredoute.

I find La-redoute to have nice fashionable clothes and reasonably priced, however I do think the quality and sizing of their garments could be better. I find I have to order a size smaller and even then some of them are too big! I have ordered several times from La-redoute and everytime I have ordered I come across one major ...  Read the complete review

I have shopped at la redoute several times in the past, alot of their clothes are reasonably priced (I'm thinking the mini price section!) alot are not and their shoes are horribly over-priced! I also noticed sizes can vary, for example I bought a pair of jeans with the correct leg length and my size and they fit perfectly so I thought I'd have ...  Read the complete review

I was really excited about this store when I found it online. The clothes looked like great deals made out of great materials. I just received my first order and I must say I am very disappointed. Here the three reasons: 1) One of my items was supposed to be a violet mostly wool/angora/nylon blend. Instead, I received a grey and blue ...  Read the complete review

La Redoute in my experience have one of the worst customer services ever which for a business based on mail order is shocking. I am still waiting for a product ordered 3 months ago for them to even tell me when to expect delivery despite their website stating delivery as 2 weeks away. This is for a £400+ item so you might expect they ...  Read the complete review

Absolutely horrendous customer service, and they haven't sent me the free gift, or applied discount, despite spending £120 on one order - much more than the minimum order value.

Horrible company. More than 5 pages of negative reviews and complaints on this Russian site. http://www.fashiontime.ru/comment/3914.htmlI couldn't register at their UK site (tried like 15 times), automatic sign up doesn't work. E-mail sign up doen't work too. Items images are missing. I actually glad that couldn't register with them. Women wrote the things are of bad quality, delivered sometimes 4-6 months(!) late, hard to get your money back and etc. I've got the impression La Redout guys are swindlers, cheats and rascals.

I ordered from La Redoute for the first time recently. The clothes were of poor quality: cheap fabric, badly finished, seams coming apart, items not as shown in online catalogue. Despite being reduced to almost half their original price in the Christmas sale, they offered poor value for money. I was unable to get through to La Redoute by telephone and had great difficulty registering on the website because the customer number they had given me wasn't recognized by the site. The customer service department was very slow in replying to e-mails and its replies, when they came, were of little help. I won't be ordering from them again.

I've been a La Redoute customer for some years now and despite minor problems from time to time - it has been bearable until now. Around the end of October I ordered a coat and several other items amounting to just over £140. Paying by direct debit over the phone, I was asked for the last four digits of my card number, this isn't ...  Read the complete review