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Non existent Lidl customer service
Author Name: Unhappy customer
Advantages: It's reasonably cheap.
Disadvantages: If problems arise they are dealt with in a very unprofessional manner.
Happened to go shopping with my friend to Lidl, to save on petrol. We had the same trolly, but intended to pay separately. They had an offer on meat, so we took quite a few packs. While I was queuing to pay my friend went to look for something else and the manager approached me and said:'You're not having those. It's 6 per customer!'
I said it was OK as I'm not on my own. But the following escalated into an appalling treatment and embarrassment, because this manager insisted that we can't have 6 packs each, because the offer applies to a group. When I wanted to put my shopping in a separate trolley, he still said he wouldn't let me to buy the meat, not even if I came back later the same day!!! There were more intimidating accusations, which is ridiculous considering that I WAS a customer buying goods.
What is a customer by definition then? 3, 10 , 100 people or friends together? They didn't even have a sign in the shop stating the conditions of the offer. In the leaflet it stated 6 packs per customer only. Restrictions applied to the same households, but even that was not the case in this instance as we were shopping for two households.
This is what happens when you want to save on petrol or parking space, which is limited by this Lidl store.
I'd suggest, if you don't want to spoil your day and experience a complete humiliation - run a mile from Lidl!
Summary: I feel completely humiliated having had a worst experience of customer service ever.