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Lidl stores do not handle complaints!!!
Member Name: Alanxx
Date: 27/08/01, updated on 27/08/01 (6584 review reads)
Disadvantages: Poor Service, Badly trained staff, Useless Head Office
I had a problem with overcharging at a Lidl store that I did not notice until I arrived home.That was when the problems started!!
All Lidl stores are ex directory and they do not print their telephone number on till receipts....they are too busy to deal with customers telephoning them,I was told!
I wrote to the store concerned and it was ignored....I wrote to the Head Office and that too was ignored....I faxed the M.D. and got a telephone call from an assistant who said he would 'phone me back...he did to tell me his Boss was away and he would contact me again..he did not.
Eventually I went back to the store(a 30 mile round trip)to be told they had no record of my complaint...they do not deal with complaints as they are all sent to Head Office!!.....I managed to persuade the Assistant Manager to telephone Head Office but he obviously though I was a troublemaker.
The end result was I got my money back and they gave me a bottle of wine "for my troubles"....I was just glad to get out of the place.
If you are buying anything whatsover that could break down be very wary of buying it from Lidl as they store WILL NOT deal with any complaint....you are warned