Littlewoods - no customer service (Littlewoods)

Member Name: eowen

Product:	Littlewoods
Date:	30/01/09 (76 review reads)
Rating:

Advantages: god interest rates

Disadvantages: bad customer service

Littlewoods are good as they offer monthly payment plans at no interest if paid over 1 year or then very little interest when paid over more than one year. I used Littlewoods to buy two items that elsewhere I would not have been able to afford; a computer and a Nintendo Wii. These items came on-time and have worked well since I purchased them about a year ago.

However, the one complaint I do have about Littlewoods is its virtually non-existant Customer Service department. After 3 months of having my computer, the hard-drive stopped working. I phoned Littlewoods to tell them this and was passed around a number of different people before being given another number to call. These people were also very rude and unhelpful. After 2 and a half months, 2 engineer visits, 3 days off work waiting for engineers, and 27 phone calls later my computer was finally fixed.

I would advise never to buy an electrical product from these people!

Summary: poor shopping catalogue