Littlewoods-Online! (Littlewoods)

Member Name: preciouskdg

Product:	Littlewoods
Date:	23/03/04 (105 review reads)
Rating:

Advantages: no delivery or returns charges

Disadvantages: none

The littlewoods site can be accessed using the address www.littlewoods-online.co.uk. SImple! WHen the page comes up, ususally a pop up advertisement appears too. Dont immediately close it, as they sometimes have a super special offer, that you dont see anyhwere else.! At the moment it is advertising the sale on branded products!.

To use te site you have to be A) a littlewoods customer and B) registered to use the online facility. If you are not just fill in the relevant forms and hey presto!

The first page of the website is full of special offers, Top 10 buys of the week etc. To read more about the offers, you just have to simply click in the relevant spot! Easy peasy!

The actual design of the site is ok but the colours are so bright and varied that it tends to clash a bit. But never mind, no-ones perfect!!

You log in using a numeric and alpha-character combined reference number and then chosen password.

There is a search facility to enter the catalogue number of your choice or to write an item you wish to find. There is an account facility to see how much you have to spend, how much you have already spent, pending items, payments made and due payment dates. YOu can also set up direct debit payments or make credit card payments to pay your monthly amount. Porducts are bought over 20, 40, 50 or 100 weeks. 100 week items are charged at approximately 29% which is extortionate but all other payment options are usually interest free. They can be checked when purchasing an item.

Along the top of the page there are links to the different categories: Ladies fashions, Kids Zone, Mens, Sport, Interiors, Electrical,Garden nd DIY, Latest offers. Each link has a drop down menu from which you can choose the relevant catgeroy for yourself, ie? Kids zone has Clothing and Footwear and Nursery. When on eof these links is clicked on, more options drop down, such as teen wear, toddler wear, babaywear etc.

The a
ctual range of products is very good. They tend to do budget ranges, a middle of the road range and a luxury ( expensive range!) You do have to be careful, though, as some of the lower prices ar still higher than in Argos etc, but you probably get the difference back in commission!

The site is very easy to navigate. When you chose an item that you wish to purchase, simply click on it, chose the size, colour and payment option and delivery address and you are taken to a checkout page. Here you chose whther the item is for yourself or a customer. You can chose to continue to shop or checkout.

After your first £150 of payments received back by Littlewoods, you begin to receive cashback for every pound you spend, 12.5% for goods or 10% cash in the form of a cheque. Good eh! Makes your shopping seem worth it when you see the pounds add up!

I do not have any problems with this site at all. I usually find, also, that if I order before six in the evening, my delivery man is knocking at the door at nine next day! Super speedy!! If you do not like the online site there is a telephone line to ring order sin on. Open 8 til 8. I just prefer to be able to browse through the pages for hours before making a decision!

The Littlewoods pledge to all of their customers extra safe shopping is included in the Customer charter. ELements discussed are listed below:
satisfaction guaranteed - guarantee that no matter what your needs, you'll always leave completely satisfied

Littlewoods uses industry standard encryption methods to deter hackers. 'Encryption' turns your information into a special code that only Littlewoods' computers can unscramble.

A commitment to quality - pride in our commitment to quality. one of the UK's largest home shopping facilities by maintaining the highest standards.

Hassle-free customer services - Everyone at Littlewoods is extensively trained to ensure that you always re
ceive a service that matches the quality expected

Data protection and privacy policy - they use a search using a credit reference agency, which will record the search. Any data supplied when placing orders will be used for running your account , credit purpose and market research. You can chose to have your detials kept private from third party companies.

You can pay for your products on line. Simply look at Your Account, and pay according to your monthly payment. You have a minimum amoun you have to pay. You can pay as much more as you wish! Just like a credit card statement really. You can see other transactions made and how much commission you have as well as contact Customer services by email. Payment can be made on your debit or credit card. Just enter your details and within a couple of days the transaction will show on your account. So easy!!


Customer service Guide Contents

A guide to how to shop - a step by step guide to using the shop should you have any problems.

FAQs - Use this section to view the frequently asked questions on ordering and returning goods, site security and our privacy policy.

Measuring guides - Find out how to measure yourself before you order.

Financial services - Details of the range of financial services and easy payment options available.
Extended Service Plan - protect your electrical purchases
Extra Care - protect your monthly payments and all your purchases.
Budget Account - for those large orders - spread the repayments over 100 weeks
Furniture protection plan - Protect your furniture for up to 5yrs for accidental damage and stain protection.
RAC repair cover - Pay weekly for the reputable service and road side assistance.


A very reliable mailorder online service. I have no problems at all. Have a look and see for yourself!! Thank you for reading!

Kerry xx

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