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Thinking of purchasing a kitchen from Magnet
Member Name: max25
Date: 07/08/00, updated on 08/07/01 (853 review reads)
Advantages: theres one near you
Disadvantages: getting problems fixed out
Think again.....Yeah they have beautiful colour brochures, smart enough showrooms...staff are really friendly and helpful....but what happens once they have your money?
well in far too many cases not quite what you expected, I for instance, had to wait 3 days to get my sink , gas oven and hob fitted after the rest of the kitchen was fitted, due to the plumbing heating engineer being unavailable, it's now a month later since the instalation and I am still waiting for cornice to be delivered and fitted, one kitchen unit door which the fitter scraped fitting the sink....I had bought different handles for the units....so was going to get a £30 refund for my original brass ones....but they myseriously dissapeared...with the fitters.
Since I wrote this opinion, I have had too get emergency gas engineer out as the hob was leaking, which I had reported too magnet at the beginning too which they replied, this is quite normal open a window for a few days.
Once the emergency gas team came out and put a sticker over the hob saying dangerous do not use, Magnet sent someone out to fix it straight away.......It is now a year since I had my kitchen installed and I am still waiting for a piece of cornace too be fitted, and my £30 for stolen handles,I have phoned their customer service, Magnets local showroom, that many times I have forgotten, there is someone coming too get this job done every other week....yeah right.
On my first opinion I suggested still buying from Magnet but getting your own fitters now I can only suggest stay clear of Magnet altogether