“ Large chain of maternity and baby stores throughout the UK and Ireland. „
My mother and I visited our closest Mamas and Papas branch (Northampton) and instead of being greeted with a hello or at the very least a friendly face, we were greeted with a gaggle (3-4) of gossiping staff members who after glaring at us got back to their gossip as they stood in the main isle of the store. Not once did anyone approach us whilst we looked around to offer any help or advice. I'm not expecting perfection but at the very least adequate customer service ESPECIALLY from a brand who tries desperately to market themselves on their quality. Everyone else I have discussed the company with has something negative to say and now I know not to buy ANYTHING from Mamas and Papas as you can get everything that they're trying to be elsewhere and with common human decency thrown in for free. Sick of their nonsense and no wonder the store was practically empty.
- Why We Went to Mamas & Papas -
While I was pregnant I spent a lot of time researching which buggy to buy. I even had a chart to compare the various options available! I decided that the top contenders were both from the Mamas & Papas range, the Urbo and the Sola. My husband and I were living in London at the time but as my parents had offered to buy us the buggy and car seat we decided we would all take a trip to their nearest branch. This was a good 40 minute drive from their house.
- Warm Welcome and Our Purchase -
When we arrived we were quickly greeted by a young male sales assistant. As I had done A LOT of research I'm sure he quickly realised he was likely to make a big sale. He was very attentive and we spent half an hour or so looking at the different options. We decided to go with the Urbo in black and the Cybex Aton car seat in Dove Grey. There was a discount if these were purchased together. There was also a 3 for 2 deal on accessories so we bought a matching black changing bag, a black and grey foot muff/ liner and therefore got the adaptors (needed to attach the car seat onto the buggy frame) for free. A total spend of £546, a very generous gift from my parents. The sales assistant told us that it would take a few weeks for them to order in all the items we had chosen as they didn't have them all in stock. This was fine as it was the end of February and our son wasn't due until mid May. Then the sales assistant told us that instead of us collecting the items in a few weeks time we could collect them nearer to our due date. This seemed like a good idea, why not let them store these big items instead of them taking up space in our flat? So we agreed we would collect the items on specific date in the first week of May. This allowed for our son coming early and would probably be one of my last trips out before his birth. We were given a receipt with a phone number that we should call on the day we were due to collect, just to make sure they had everything ready. This all sounded great.
- Browsing the Store -
While my parents paid for our items my husband and I had a browse around the store. They had so many gorgeous items including maternity wear, baby clothes, nursery furniture, toys, bouncy chairs and play gyms. Everything is so cute and tasteful, if I was a millionaire I would have bought everything! But sadly I'm not so I had to accept that pretty much everything was more expensive than we were prepared to pay.
- The Trip to Collect Our Purchase -
On the morning of our collection date I telephoned the number we had been given to confirm it was ok to collect our items. I was told that this was fine so I made my way to my parent's house and then my mother and I drove the 40 minutes to the store to collect them. When we arrived we handed our receipt to a sales assistant and he went to find our items. He emerged a few minutes later to say that some of our items had just been delivered that day but others were yet to be delivered. We were totally shocked by this as we had never thought the items wouldn't be there, especially as on the phone I had been told it was fine to collect them. At this point I was thinking that the most important item was the car seat as we wouldn't be able to leave the hospital with our new baby unless we had a car seat. So we asked the assistant to check which items were available for us to take today. He returned with the pushchair frame, the changing bag and the foot muff/liner but no car seat or adapters. The assistant's attitude was that it was our fault we had come to collect our items when they weren't yet available for collection. Aside from this not being true it also made us feel annoyed and very dissatisfied with his customer service skills. I told him that I had called the number given to us to check if the items were available for collection but he told us this wasn't the correct number. So why when I called it that morning had we been told we could collect the items then?! If I had known back in February that the items wouldn't have been ready for collection I would have said I would collect the items at the earliest opportunity rather than arranging a collection date nearer to my due date. The assistant told us the car seat and adapters would 'probably' be in the next order and to come back in a week or so. This was going to be totally unpractical for me as I was under two weeks away from my due day. I was starting to get upset at this point as I was feeling very stressed and badly treated, not nice when you are already emotional with pregnancy hormones. My mother asked to speak to the manager to which the assistant told us there was no point as we would get the same response. I found this utterly ridiculous and very rude.
Eventually he gave in and went to get his manager. She was lovely and very apologetic for the mix up. She could see I was upset and stressed and said she would do everything she could to resolve this for us. She could understand that I wasn't going to be able to come and collect the car seat and adapters in a week's time (and they may have taken even longer to arrive) so she told us she would have them sent that same day from another store directly to our flat at no cost to us. We were very relieved and grateful for her help.
- Still waiting -
The car seat arrived a week later, a mere three days before I went into hospital to have my baby. Cutting it fine but at least we had it to take him home in. However, the adapters didn't arrive. After several phone calls where I was told they had been dispatched and were on the way to us, I was told they were actually stuck in a depot somewhere as the packing had become ripped. Another set was being sent to us which finally arrived when my son way about two weeks old. This was annoying but not the end of the world as we could still use the buggy with the buggy seat.
- More problems -
The first time we used the buggy I got the liner/foot muff out of the packaging because I wanted to use the liner to make my son a bit more comfortable and snug. As it was summer we didn't need the foot muff but this was detachable. However, when I tried to unzip it from the liner I noticed that some of the teeth were bent out of shape and so the zip didn't work. I called Mamas & Papas and asked about getting a replacement but was told this wouldn't be possible as it was more than 30 days since our purchase. I was sure all our buggy and car seat items were under warrantee and the item was definitely faulty so I explained this to the lady on the phone and she relented and said yes we could exchange it if we went to one of their stores with the item and our receipt. This was a bit inconvenient for us but at least we could get a replacement. However, it is concerning to me that initially I was told this wouldn't be possible when in fact it was. Either the lady on the phone didn't know their returns policy or they only give refunds and exchanges when the customer really argues their case.
- Finally Sorted -
Finally we had all the items we had purchased and everything was working properly. Hooray! Since then we have been very happy with our buggy, car seat and accessories and have had no problems what so ever. I was very relieved about this as I don't think I could have taken one more phone call with Mamas & Papas!
- Final Thoughts -
I do really like Mamas & Papas as they produce a great variety of lovely, high quality baby items, although most of their items are quite over priced in my opinion. We have been very pleased with our purchases and would definitely recommend these items. However, some of their members of staff definitely need more customer service training. The sales assistant in the store implied the mix up was our fault and was very reluctant to try to resolve these issues. The lady I spoke to on the phone was unwilling to tell me I could exchange the liner/foot muff even though I knew I was entitled to do this as the item was faulty. I also think there were definitely some issues with the delivery system as we ordered our items at the end of February so they had the whole of March and April to ensure that they would be available in store for us to collect at the beginning of May. If it wasn't for the lovely manager who tried her best to resolve the problem I would give Mamas & Papas a lower score.
Some lovely products, although clothing sizes can be too small compared to all other retailers. As a result if you buy age appropriate clothing you don't get much use out of them. Staff are hideous. Virtually every single member of staff we have dealt with in store have been absolutely horrendous and reduced me to tears, irrespective of my heavily pregnant state and later dealings with a young baby. Simply vile human beings. They seem to be on the defensive all the time and attack and belittle you at every given opportunity. Is this M&P protocol? Bizarre. Following the in-store attacks and abuse from staff we decided we would order online in future to avoid the unpleasantness from staff. However, everytime we have placed an online order, they either send out the wrong item or parts are missing. Shoddy service all round. My baby is nearly one so no longer need to shop at M&P as they mostly cater for very young babies. SO happy I never have to deal with them again. VILE VILE VILE staff!
Myself and my partner went to our nearest Mamas & Papas store with is a 45 minute drive away in Solihull, we have heard lots of good reviews about the store and the products that they sell, they are a little overpriced but was informed the quality makes up for it.
I wouldn't dispute the quality of the products but the customer service we received wasn't very good at all.
The store had a wide selection of products for babies, we spotted a baby bouncer which we liked that was half price down to £35, we loved it! It was the mamas and papas beige colour and had a vibration and music mode. We asked one of the shop assistants if someone could help us and they advised that they were dealing with a customer and would ask another member of staff to come and help us. We waited for about 15 minutes and was ready to walk out the store, but as we had travelled so far we waited patiently. Eventually we had to ask someone again! They advised us that they had just sold the last one but they could order one in for us which could take up to a few weeks, we were quite happy with the wait so gave our details and we paid for the bouncer. We were surprised to have a call the following day saying they had received one, we were delighted that it had arrived so quick, so off to Solihull we went to collect it. When we arrived at the store we went to the desk and advised them we were here to collect our bouncer. The lady behind the desk said they didn't have any in stock and said they had not called us! We got the phone out and showed the lady the call we had received and they still denied all knowledge! At this point we were getting very frustrated as we had made another 45 minute journey in the car and was basically being told they had not called us. We wouldn't take no for an answer so eventually they investigated what had happened, and it turned out that it was the store in the Bullring in Birmingham that had called to say they had one in stock! We argued the fact that if we were not told they were calling from a different store how were we suppose to know! They were pretty much not interested and put the blame on the other store. We had had enough at this point so said we wanted a refund which they processed for us.
When I got home I decided I wasn't happy that we had wasted our time due to lack of communication, so I wrote a letter to the Solihull store, it has been 3 months now and still no reply.
Although we had terrible customer service I still think the quality of the products are high and it was a bit unfortunate that this incident has put us off buying from them in the future.
Mamas & Papas
Who are they?
A company that sells baby's clothes and accessories, such as prams, cots and cuddly toys.
They are very similar to Jo Mama Bebe and the quality of their products could be said to be of a premium standard.
What do I think?
I think they do quite a nice range of products for a baby, the clothes are very good quality and although a little expensive - you only have to go and feel the plush material of the clothes and you will agree that it's worth the extra cost. However, I do find that the colours, especially for boys can be quite limited, often quite neutral and bland. This is also the same with the accessories like towels and cot covers. With girls, it appears to always be pink and white, and boys there's the baby blue but also a lot of beige browns which I'm not particularly keen on.
Many of the shops are quite small, so I wouldn't recommend going in if you have a pram with you. I walked in one morning pushing a small pram and it wasn't even a buy time of the day and I still had trouble manoeuvring around.
They have a catalogue available to order from, I haven't personally ordered from it but the book is on display in most of the stores and it's very diverse with a lot of items that appear exclusive to them only.
The best thing about them is probably the customer service. I tend to meet very friendly staff when I go in, and they seem to take pride on delivering good customer service on a personal level. Each time I've had to ask for something, I always feel that the staff have spent more time than they should and I always leave the shop happy even if I do not buy anything!
Worth having a look in there but going with a better range of clothes, I prefer Jo Maman Bebe.
Thanks for reading.
There is a Mamas and Papas store close to where my parents live so when I was pregnant we visited in the hope of finding some attractive maternity wear.
The shop was fairly busy and lovely and clean. Unfortunately the staff all seemed to be busy and it was difficult to find someone to help us (in fact we gave up in the end.)
The clothes themselves were very nice - a bit pricey but well made and attractive. I wore the basic items I'd bought right throughout my pregnancy so feel I got good value for money. I also felt nice when wearing them - the fabric was well cut and the styles were modern and attractive.
Since having my baby I've bought a few things there - mainly toys and a couple of their dreampod sleeping bags. Their nursery range is beautiful but a bit out of my price range to be honest. The baby clothes are also gorgeous but too expensive for me. However we were given a few things from Mamas and Papas as gifts and they've been really nice quality.
It seems all of our friends and family at the moment are having kids, so I have been buying a few things from Mamas and Papas including items from gift lists.
I have to say that I think there are better stores out there that have better prices but the quality of their products are pretty good.
Their website isn't that great, there is so much stuff to look at, it's a minefield! It does seem to take a long time to load too.
I got some stuff from a giftlist on their website and it was great, as I knew what to get but after I had bought it, it put my name next to it, so the people I had got the stuff for knew what they were getting before they actually go it, which I was a bit disappointed in.
Their shops are good to have a look round, but I find some of their products very expensive. They do have a wide range of products including clothes, buggies, beds, all that sort of stuff and they do have a maternity clothes range too, which I have to say looks really dowdy and vile. (I haven't had any kids but I'm sure there's got to be better maternity clothes out there for a fraction of the price).
All in all, I would say the quality of their products is good, but I don't know why it is so expensive. There is so much stuff in the supermarkets for babies which is extremely similar and much cheaper, that I'm not sure it's worth the extra cost.
A good range of products but very expensive.
After the birth of my daughter we noticed that our local mamas and papas had a sale on. I'd seen some beautiful dresses in there previously but the price was a bit of a put off.
As we headed in to the store it was clean and tidy and everything had its place. It was a lovely environment.
We found the dress we wanted on their sale rack for half price. £28 down to only £14. As we headed to the till I had never seen someone look so miserable. And it's not like the shop was heaving with customers that she was rushed of her feet and exhausted either. Thinking we would be greeted by a nice "hello, how may I help you?" Nothing was said as she snatched the dress from my hand, scanned and bagged the product. At this point I just thought how rude. I was then shocked to see her name badge stated she was the store manager! This isn't the first time that staffs in our local store have been so rude.
When after a spare part I was told that she didn't have time and to ring them myself on this number. They then sent me only half the spare part needed and was told that they didn't supply it all and id need to find the clips in my local DIY store.
My experience with mamas and papas to be honest has been rubbish. It's a lovely store to look at but the staff have let it down in my eyes.
They are quick take my cash after buying a whole bedroom suite from them and they were not helpful when wanted spares for it.
Overall a very disappointing visit and its not only been the once. I now have no intension f purchasing from them again as the after service has been so poor. Maybe they were just having a bad day on more than one occasion. Or maybe as I'm a younger mum they look down on us. But it has left a very negative impression of their store for me.
If there has got to be a baby store that I love more than any other then it is Mamas & Papas, I think this shop is fabulous and over the last 5 years I have spent so much time and money in there. In fact now I've had all of my children I'm quite sad that I no longer have a reason to go in there. Although my brother and sister-in-law are having their first baby in three months so I suppose that could give me an excuse to go spending there.
Before I became pregnant for the first time I had no idea what Mamas & Papas were but I soon discovered that they were a large chain of baby and maternity stores. They can normally be found in large cities or retail parks on the outskirts of cities. I have to travel about 12 miles to Leeds to get to my nearest store.
The time when I spent the most time and money in Mama & Papas was when I had my first son. Having your first child means you have to buy everything. Mamas & Papas was great for this, especially kitting out the nursery. It sells the most gorgeous nursery furniture and it is really good quality. We bought our cot and draws from there over 5 years ago and it still looks good as new.
When you walk in Mamas & Papas there are all the pushchairs and prams. They are all up and on display for you to look at and the staff are very knowledgable and helpful in advising you what is the best product for you. We bought a twin buggy from there and as with the cot and drawers it was a fantastic product that was great quality.
Once you walk further into the store there are lots of 'nursery rooms' to look at. They have literally set up little bedrooms with different nursery furniture in. The cot, wardrobe, drawers, wallpaper, curtains, bedding, the lot. It is fantastic to see just how your nursery could look and I think a great way for them to sell the nursery equipment. We spent an absolute fortune buying Barnaby Bear things for our nursery.
Mamas & Papas also sells maternity wear. Although I've been pregnant three times I didn't buy that many clothes from there. I found they were a little 'old' looking and the styles didn't really appeal to me. They also sell baby clothes and we have too bought these and found them to be good quality.
Books, toys, baby baths, high chairs and basically anything else you need for you and your baby can also be found in this shop.
So far everything I have said has been posistve and the only negative about Mamas & Papas is that it is an expensive shop. You can expect to pay more in this store than you would in say Mothercare or Toy RUs. We bought a baby gym that cost £50 and a rocking dog that cost £50 but again they have been really great quality buys that are still in good condition after the use from 3 babies. If you pay the money then you get quality products and that is exactly what you get from Mama & Papas.
As I said I love this store and would recommend to all those people with babies on the way to have a look around. The things they sell are so cute and loverly but more importantly they are great quality.
I've never really had much of a reason to be wondering into shops aimed at babies, parents and parents-to-be, but a few weeks ago my beautiful baby niece was born and now I just find myself being drawn into these kind of shops. So while Christmas shopping in Birmingham, on passing Mamas & Papas I told my friend not to let me in there. On the 2nd time of passing the shop I spotted they'd got a sale on and in I went!
Mamas & Papas sell all kinds of baby related items - clothes (for babies and for mothers-to-be), toys, prams & pushchairs, car seats, highchairs, nursery furniture and much more.
What got me in the store was their "My First Christmas 2009" teddy bears. They were white and wearing a red knitted jumper with "My First Christmas 2009" embroidered on. Even better... they were half price (£9)! I picked one up and practically cuddled it as I started wondering around the store (with my friend in tow). I didn't get far before I spotted the "My First Christmas 2009" baubles! I picked up a pink one... at £6 (down from £8). I "ooohed" and "ahhed" at the girly outfits (funny, since I'm not a girly-girl myself!), but decided to leave them there as I'd not long bought Baby T an outfit from Tesco (she's only nearly 6 weeks old at the time of writing!). Of course, I picked up half of the toys in the store, commenting on how soft they were etc... then I spotted an extra soft comforter (with 3 sheep on the front, a tag and a note on the back saying "Where's my sheep?"), it was £7 (down from £10) and I couldn't resist it! At this point I decided it would be best for me to pay for my items and leave the store before I bought everything!
The staff member who served me was very friendly, polite and approachable. While we were waiting for my card to be processed, I asked if I could borrow a pen - they'd got a bunch of postcards with a competition to win a rocking horse - I'm a sucker for competitions and I'm sure Baby T would love a £350 rocking horse when she's toddling! *Fingers crossed!*.
The Mamas & Papas stores are neatly set out and you can practically see where most things are quite easily. There is no fuss and the shops aren't cluttered, so it is relatively easy to navigate around the store with a pushchair/pram as everything is spaced out nicely (unlike some shops!). The shop's interior is simple, but nicely shows off the items they are selling.
I've found Mamas & Papas products to be quality items which look and feel great. I certainly preferred their shop to our nearest Mothercare store. The staff are friendly, but don't bother you while you look around the store (I hate it when they do that!). Their prices, while not cheap, are certainly reasonable.
Mamas & Papas have stores around the country. Unfortunately, living in Mid Wales means my nearest two stores are Birmingham and Chester, but maybe that's a good thing otherwise I'd spend a fortune there! The store locator on the Mamas & Papas website (www.mamasandpapas.com/) will tell you where your nearest store is, but you can also buy online at the website, if you wish.