I have been to Maplins many many times, for many different things but only the other day did it occour to me that for years i have recieved excellent service, and never had any bad experiences at their store. The organisation of the store is something i found rather good, for example everything is labelled in massive blue and white text with overhead banners displaying where things are and helpful labels on shelves clearly outlining the different items avaliable.
I normally go to maplins to browse, and when i buy, its usually gadgets such as my weather station and cables/ connectors for basic home electricals. Their prices are relatively competitive but sometimes i find things that are too much. For example, gold connectors for audio cables are priced too high, and the silver connectors are usually about £1 or so cheaper. I dont feel like im being ripped off, but you know when you need them, you're happy to pay for them there and then.
I have asked staff for help when choosing audio connectors, and finding them and they seem to instantly know where they are, and pick them off the shelf straight away. At the checkout if no one is manning the till someone quickly comes over, and serves me within seconds. Usually though, there is always someone at the till.
The only negative i would have is that they have a very small range of budget DJ equipment mainly from one brand "Numark", the lights are not too flash, the speakers are low wattage and amplifiers are expensive, so as far as their equipment range is concerned, i believe they could expand to attract more customers. As a wedding and party DJ i would have liked to have seen some more interesting equipment from a range of different brands, and more mobile equipment.
Their service is a very quick, effective and friendly one with no hard sell. For example, their stores arent littered with leaflets, adverts, promotions etc. their stores are generally very clean and a safe environment. You dont trip over cables and they dont have boxes of stock that just arrived stacked at the back of the store (unlike some other electrical stores) and everything you can get to in an instant. More to the point, everything is available and stock is rarely run down.
Rang Guildford Maplins store for advice as have a Blue Ray player from a and simply wanted to access the internet features. I asked if there was an adapter available to put into my modem so I could run an ethernet cable back to PC and second ethernet cable back to Blue Ray. I explained three times on the phone exactly what I wanted to achieve and made sure they new I had a modem and ethernet connection and NOT router or hub.
I was given a splitter and cables. Later that evening thought I would test out only to find they had given me the wrong cables which weren't ethernet cables. I thought it would be a simple case of going back to the shop to exchange but what I experienced was an absolutley humiliating experience. The salesman specifically called out another salesman from the back who had to act as a witness to determine how the transaction had taken place the previous day and what was actually said and how it was said to determine who was at fault before he could decide if he would give me credit against these cables for the correct items.
There were other customers in the store and I told him it felt like I was being questioned by the prosocution in a court of law.
The salesman from the back came to the till and said he had showed me the cables before I had taken them. I said I specifically told Maplins I had a stand alone modem with ethernet connection and I explained I had told him multiple times in store what I had and what I wanted to achieve.
He said 99% of customers ask for incorrect items so he had assumed I wanted something different to what I had asked for.
I then said if you had taken it upon yourself to assume I needed something different to what I had asked for then how could I be at fault?
We were literally covering the same sentences for around 10 - 15 mins or so while this first salesman was supposedly acting as judge and jury listening and putting his 5 pence in every so often.
I then said make a decision and if I don't agree I will pursue at a later time.
I said I did not have the time for all of this as thought it would be straightforward.
I couldn't believe it when he simply said " Well I have got all day"
Maybe he does have all day but I work for myself and can't afford to waste time arguing over something which was taking far too long to resolve.
This is at the till in front of other people in the store. This really was humiliating simply trying to exchange around £13.00 worth of items.
In the end I paid the difference for the cables and they gave me an ethernet 5 port juntion box. They told me to simply connect an ethernet cable from modem to box then connect ethernet cables from box to Blue Ray and PC. I left the shop as realised if connecting this way would need another ethernet cable so returned around 20 mins later to see the three of the staff, two males and one female laughing and joking inside the door like they were having some sort of mothers meeting and had very little to do and the one who served me previously was throwing rolled up paper at the others.
Anyway I purchased another ethernet cable, returned home and wired up only to find Blue Ray and PC would only work one at a time and not together. I rang customer services to firstly make a complaint regarding how I was treated and secondly to explain that these items would still not enable to to achieve what I wanted.
The customer Services noted my complaint and said they would look into it. They rang back and told me the salesman had denied throwing paper. They transferred me to the technical department who were actually very helpfull, I explained the problem and the whole situation and he said that again they have given me incorrect parts as the 5 port hub can only be added on to a router and not a modem. He had informed the shop I would returning these parts and they were to exchange for router. The router the technical suggested was incorrect. I got there in the end and have now got a router and correct cables and all works but firstly it took three attempts, secondly and the whole buying experience was behond dreadfull. I had a brief apology from Customer Services but will never buy from the Guildford store again it's just not worth the hassle and the humiliation
Really poor poor poor service from Maplin (HARROW branch). Bought an RJ45 splitter last weekend...tried it at home and work on serveral ethernet connections but seem to be dropping connection when 2 devices were connected. Tried to return it the following day but the so called Manager couldn't and wouldnt test the product out properly and to be honest had a bad attitude problem and simply refuse to take the product back...I've shopped at Maplins for last 10 years Never again...well not until they get some educated people working there which they had probably 3 years ago....
looked on their website, they had a stock of 3 of the one of the items I wanted and dozens of the other
Drove the 5 miles...guess what, they had run out of stock of one of items
went home empty handed spotted the next most local store (10 miles away) was also advertising they had stock in ....rang to make sure got the "yes sure we have those hold on....yes they are bagged and waiting for you... so ventured out and paid £2.50 to park somewhere remotely close to the place, announced my arrival to be told "ahh, so you didn't get my phone call to say we had run out of stock of one of the items about 20 mins ago?"
Bunch of F+++Tards
Just ordered equivalents from a chap in China via eBay....comes to less than I spent on parking and less likely to be lied to
I, or rather my other half, has shopped at Maplin for a number of years now, he is a self confessed electronics geek! He has rebuilt boats for a while and when the need occurs, he pops down to the local Maplin to pick up last minute supplies. They are not the cheapest place to buy supplies from, but given the fact that most electrical stores have departed the high street in favour of the internet, picking up last minute bits, or things that you have forgotten on another order, you don't really have much of a choice available anymore.
So, naturally, when my idiot other half spilt a jug full of salt water on the telephone box while cleaning out his fish tank, it was to Maplins that I went to get a replacement. As I had shopping in Norwich to do, I combined the two jobs and went to the Norwich branch of Maplin, where the manager very nicely offered to help me. After explaining the problem, I was told that a number of things could have been damaged, so to avoid numerous trips, the best thing to do was to buy everything, from the phone box to the router and just return whatever wasn't needed to my local store, as long as it was in its original box that would be fine.
Having spent £82 on a phone box, a lead to the router, an extension wire for the phone box to move it out of the way of the tank and a new router, I went home to fix the problem. Having put the new phone box on the wall, and plugged inthe new router, the phone now worked, but the internet didn't. So I phoned TalkTalk tech support, only to be told that the new router, which I was assured was the same one that TalkTalk issued, was not compatable with them and that I should plug in the old router. Upon doing this, the internet worked, so I didn't need the new router after all.
Packing the router back in its box and taking it, along with the RJ11 cable, back to my local Maplin (Lowestoft) for a refund. Well, heres the bit I wasn't expecting. I handed the bag, reciept and items to the man behind the counter and explained why I wanted a refund. He opened the box of the router, and said, I quote "I can't resell that, you are not having a refund, but I will do this one for you", pointing to the £7.99 cable. When asked why, the man stated that the power cable was missing, at which I pointed to it in the box, and his response was to say that it is not in its original condition. Further probing and it turns out the reason I was not allowed to return the item was because the cable tie that holds the power supply wire in a coil was missing. Not being one for arguements, I returned home and told the other half, who then honed the local store to complain.
A heated 20 minutes later and after the other half threatening to call Trading Standards and being told that he should go down to the store to argue face-to-face and we give up.
I am thoroughly disgusted and disappointed in the company. I have never had any problems with them before, but then I have never tried to take anything back before. I have gone from the most helpful member of staff in Norwich, who it seemed was prepared to bend over backwards to help me, to the most arrogant and selfish member of staff in Lowestoft who was only interested in whether he could sell the unit on to someone else and couldn't give a fig about the customer.
I think the moral of the story here is that you should NEVER buy something from this company unless you can guarentee that you will never need to return it. Given the lack of alternatives on the high street, especially here, I am sure that neccessity will force me to go back at some point in time for something, but in future, if I can avoid them, I will.
this is a useless shop where they sell you products that aren't fit for purpose and then they refuse to give you a refund claiming their insurance won't allow them to re-sell the product once you have brought it back. rude unhelpful and clearly poorly trained. (refers to Wimbledon shop)
Recent experience at Maplin store in Aylesbury was worst. Sales executives do not have enough knowledge of the products they are selling. I was mislead to buy a product and when I tried to return it on same day of purchase they simply refused to refund and handed over gift voucher after few arguments. My recommendation is to avoid maplin. I can not give negative rating so just one star.
Never buy a PTZ Dome Camera from Maplin. Their CnM Secure cameras have no support , other than a 50p per minute "technical" line. Tried to return the camera to store, won't give me any money, have to send it to head office to get it tested first /??????. If it wasn't faulty I would'nt have sent it back. I waited 14 weeks for this, then another 3 wks for a replacement. They had my money, and I think they want to keep it. Disgraceful, horrible place. Bad Management and second rate cheap items at extortionate prices. Would be better suited at a market stall or car boot sale. Hate the place, hate the junk they sell.
Maplin is usually my first port of call when I'm looking for any type of electrical/electronic item.
When I say electrical item - Maplin's range really is quite vast. They sell everything from in-car power adapters, GPS units, PC components, fuses, wiring, DJ sound systems, lighting, PC peripherals, soldering accessories, electrical components, gadgets, etc. etc.
I tend to check Maplin prior to looking around elsewhere when I'm sourcing electrical items. Mainly to get an idea of what is available and what sort of prices I might be looking at paying.
Maplin's website has the usual search facility - luckily, this really does work exceptionally well. It doesn't throw out pages of spurious results, and it almost always finds what I'm looking for. Even when using a manufacturer's item number, if Maplin stock it, it will turn up in the results.
Entering a Maplin product code in the search box is similarly productive (making repeat orders very easy).
When using Maplin's website, their stock levels are live (which IS useful), and provides detailed information on stock availability/location, for either collection in store or online availability. It has to be said, however, that some items are unfortunately only available online for home/work delivery.
Maplin's online ordering and checkout system is easy and straightforward to use. There is free delivery on all orders over £35, which is very good (and their delivery rates are sensible if the order is below £35).
Delivery is typically very quick.
Prices for items vary - some are way above what you would expect to pay, and other items are as cheap as you'll find anywhere. So, unless its something really specific, then I have found that it pays to shop around.
I have bought some unusual items from Maplin, which I wouldn't expect them to stock. For example, they have some cheap binoculars, which I didn't expect to be much good for the price. I popped into one of their shops to have a look at them, and the assistant was very helpful and let me try out the three pairs that they stocked. For the price, I was impressed, and seeing how the nearest comparable pair of binoculars available from a more specialist retailer was at least three times the price of the Maplin pair, I decided that I couldn't go wrong.
I'm very pleased to see that this retailer has a High Street presence. Their shops are usually pretty well laid out, though I've often had to ask a member of staff if I've been looking for something specific - if, for example, it's something that I've seen in one of their mailings (which usually have money off vouchers attached), or one of their emails containing special offers.
Staff have, in the main, been very helpful and knowledgeable. They do offer solutions, rather than (un)necessarily trying to sell you an item to fix the problem. I'm not saying that in every case the staff will have the in-depth knowledge required, but they are usually pretty good.
In-store staff are friendly and keen to assist. They don't act as salespeople in the normal sense: They aren't under commission to flog you some item if you just want to assess the options. And whilst they are fortunately in abundance in the shops, they don't pester like they do in most electrical retailers.
I've personally found the staff to be quite likeable - Maybe it's their enthusiasm.
Best electronics shop in town - increasingly the ONLY electronics shop on the high street.
Now lets give Maplin its due, it has the best range available on the high street, and in many cases it still is on the high street, rather than in out of town shopping areas that require own transport.
The staff are for the most party very knowledgable about products, although it pays to ask one staff member to refer to another if you notice what you are seeking is not his (and it seems to usually be a man at Maplin!) speciality. They will sometimes agree to open up a box for you and enable you to take a good look at something.
However, this is where the positives stop. Lets not beat about the bush - Maplin (the shop) is overpriced and they deliberately keep their prices high whenever possible. An example; I was looking for a portable hard drive that could backup one of my laptops that is going in for a service. I was offered one terrabyte model and one just under that. Both of them were well over 60 pounds. Maplin shops know that most people have absolutely no need of 1 terrabytes, but they stock them and they refuse to stock say 320gb. They know there is no other choice in the town centre so people just shell out for something they will never use to its full extent. Luckily I remembered that Argos would sell that kind of thing and picked a Seagate 320gb up for under 40 pounds.
Maplin also has this policy of not letting you return their goods if you have unpacked what you bought, unless it is faulty - so beware about buying something by mistake, although they warn you about this.
The lay out of the shops is more than a little confusing, only regular customers know what is kept where and this can be a problem on a busy day when all the staff are dealing with customers. Its best to avoid going on Saturdays or week day lunchtimes if possible.
I feel a little mean in giving maplin only 3 stars because they might be worthy of 4 stars if it wasn't for their pricing policy and stocking of items that 'exceed' the use of regular customers.
My advice is to use this shop to ask questions then shop elsewhere, only use the shop as a last resort / emergencies.
I should add that this review is referring to Maplin shop and not the website which is generally cheaper.
This store tended to pop up in locations that were out of town centres, but more recently its now appearing more and more in the city centre. Basically it stocks all manner of electronic items and aacessories, as well as gadgets and fun toys.
Whenever I need a new lead for a electronic item I tend to go straight to this shop first. Ok the prices are not the cheapest but its fairly reasonable and their promotions are very good.
It is quite easy to get lost in the number of gadgets they have and toys for grown ups. Their variety is also very good got what are essentially small stores. As an example I bought tv tuner for my pc for just £20 from there and a pc to tv switch box for only £25.
They also offer a range of satellite equipment, coupled with some home entertainment equpment. The staff in most stores are helpful and friendly enough, but they are not necessarily complete experts, so you should err with caution with the products and do a little research first. Apart from this, maplin is a vey impressive store and I hope it moves more to the high street to give other elctronic stores a run for their money.
Maplins is a large computer/electrical shop offering all sorts of items from satellite dishes to component AV cables. I am very into electronics and love looking about Maplins to see what quirky and unusual items they have for sale. I have found them to be cheapest for computer component parts such as SATA hard drive leads, but also get annoyed at the mark up that they have on some on the other items which when produced in bulk only cost them a fraction of the price they sell them for.
The staff are well presented and offer help should you need it, and most of their stores that I have visited are well presented and have everything laid out in a logical manner, meaning it is easy to find things.
The Maplin offer emails/brochures that get sent often annoy me because upon googling some of the special offer items, a cheaper price is often found including delivery.
I personally use Maplin as little as I physically can purely because I know I can find the items cheaper on the internet, and I usually plan things in advance so I know I will very rarely have to pop into maplins for something. Best to use maplins as a place to look at items you are interested in buying.
Worst ever on line shopping experiance, checked online if product was instock prior to ordering, phoned to check delivery details and confirm express delivery charge, ordered product, next day delivery, waited in all day, failed to deliver, phoned & they confirmed they would deliver next day, waited in for another day, failed to deliver!! two waisted days. canceled order. two weeks later and seven telphone calls. they have still not returned or refunded money. they fail to return telephone calls when they say they will phone back. totally unprofesional company. have had to put the matter into dispute with credit card company, if money not creditid I'm quite prepared to take Maplins to court, DO NOT BUY FROM THIS COMPANY, DO NOT TRUST THIS COMPANY, ORDER AT YOUR OWN PERIL. My Maplin order number was IA634782
Maplins is a large chain of stores that mostly specialise in electrical items such as computers, components, sound and lighting equipment and other electrical domestic equipment. I have found Maplins to be usefull for things such as leads and spare parts like light bulbs etc. It is one of the few actuall offine stores you can go to to buy things such as audio lead connectors (XLR, Jack etc) or electrical components like resistors, IC chips etc and for this it is very useful as most stores (CPC and RS etc) are usually mail order or internet based and aimed towards business purchasers. In my experience of ordering from the website aswell, the delivery was made the very next day! However, the guy delivering it turned up in a normal car and didnt seem to be from a delivery company which was strange. Maybe they dispatch items from local stores instead of posting from a central distribution centre, Im not sure if this is the case or if so whether its a good or bad thing.
I think the disadvantage of Maplins is its prices and quality of items. I mean, why would you go to Maplins to buy computer components at the top end of the price scale, when you can go to a specialst computer retailer or the internet? Alot of the items, esecially in the sound and lighting department are not all what they are cracked up to be. The lighting products they sell are really only suitable for bedroom djs and house party kind of use, and in fairness the price does reflect this. The sound equipment (Maplins own brand "Prosound"), although labelled as "proffesional PA system" is just not worth the money. They sell a "200 watt power amp" for £129 which will really only provide 50 watts RMS per channel into 8 ohm speakers (most speakers are 8 ohm). They are not built well and sound quality from them is not brilliant. You can get an amp which will provide 240 watts RMS per channel, so 480 watts although for £103 from the company Thomann. These amps are far superior to Maplins, are well built and have much better sound quality. Another example of over pricing is the Shure SM58 microphone, Now this is a well know pro mic, which should not cost anymore than £80, but Maplins have it on sale for £100 which is not worth it.
So overall, I think Maplins are a good store for bits and bobs, things such as smoke alarms, ariels, spare remote controls and extention leads etc and the staff are usually very helpfull and friendly, but just dont think of buying any proffesional gear from there because it will almost certainly be rubbish.
Do you need something to fend off cats which looks like a cheap plastic satellite dish? Need some disco lights to brighten up your living room? Well Maplin Electronics are the destination to go for all these things on the high street.
Stocking anything electronic related, this would be the place to go for those little computer components that they don't sell in your normal retailers, the stores are generally well spaced out and stocked. But I will not be darkening their doors ever again unless I am absolutely forced to.
Having perused through a few other opinions on Dooyoo concerning Maplin it looks like I'm not alone in coming across ridiculous policy when trying to return something.
A few months back the PSU on my laptop decided to stop playing ball. In need of power and not able to wait, I purchased a Trust branded PSU from Maplin complete with multi attachments. The price of £35 was reasonable, I'm sure I could have got something cheaper but when you need something there and then you're not left with much choice.
Now this week I encountered a problem where the PSU was getting electric through it but it wasn't charging my laptop. So with receipt in hand, I took it back to the store. After a brief explanation the store assistant faffed around in the relevant section under the notion that I had asked for help with buying one. I assumed he was new as he seemed to be devoid of knowledge. Then the manager got in on the act and realized that a small band had fallen off the adaptor and that was the problem.
I then waited around for about 15-minutes listening to the strains of Madonna's Erotica playing out in the store, this on a separate note was a bizarre choice for in store ambience. Meanwhile the staff went scrabbling around in odds and sods boxes for a replacement adaptor piece. Lo and behold they had anything but, however they did have another PSU in stock that I thought would be the answer to my dilemma.
But then I was introduced to Maplin's frankly crap returns policy. Under no circumstances could they open up a new packet, it was plastic sealed you see and it would scupper their chances of getting their money back from the supplier. Quite why this was my problem was baffling. Instead I was told that they would send it away for up to two weeks to see if they could confirm whether it was faulty. Well we already knew the fault and I wouldn't expect something to fall off after about 2-3 months use.
After some ridiculous back and forth debate between the manager, and myself we were no closer to getting that sealed pack open and being handed a replacement tip. Then he had the bright idea of calling his tech support line to see if there was a known problem with said product. At this point I was fuming and waited for another eternity while they tried to get someone on the phone. Finally they discovered there was a few which had had a similar fault. Then it was like the clouds opened and god handed down to Maplins the divine right to open the plastic packaging and replace the adaptor tip.
I have never encountered such ineptitude for a problem that could have easily been rectified within a couple of minutes. If a product is faulty then it's faulty, this wasn't even a repair worthy case. The whole experience has led me to write this opinion as I'm all for singing the praises of retailers when they offer great service. But with the good you must also share the bad and this is one of the worst I've encountered from what is not a small independent trader but a company with stores nationwide. If they've employed this kind of service since day one then I'm surprised they managed to get to the stage of being nationwide.
I just have my fingers crossed that nothing else occurs with this PSU as I really don't want the stress again. My recommendation to fellow consumers would be that if you can get it elsewhere then do because if something goes wrong then it's not worth the hassle.
Ironically Maplin's shares it's name with the holiday camp setting of 80's sitcom Hi De Hi - both with their own unique brand of comedy.