BUYING FROM MAPLINS ON THE INTERNET (Maplin)

Member Name: bobniva

Product:	Maplin
Date:	31/12/05 (1932 review reads)
Rating:

Advantages: NONE

Disadvantages: ORDER CANCELLED

On the 15/12/05 I ordered a metal detector as a Christmas present. The order was confirmed by an Email from Maplins.It had not arrived by the 23/12/05 so I telehoned them and was told the order had been cancelled due to no stock.In eight days they had not bothered to contact me even though I had supplied email address etc.They said they had sent a letter that must have got lost in the post.This is the day of email what firm gets someone to type a letter put a 30p stamp on it and post it at christmas time. Sorry Maplins I don't buy that one. Everything else you have done by EmailThere attitude has been we made a few mistakes ie. confirmed orders that did not exist.Failed to inform me of this and also deducted £0.01 yes one penny from my credit card which at my insistance they have now refunded.I have retyped this for the people who said they had difficulty reading block capitals.Why did I buy on the web. Well it started with a visit to Maplins store at Brislington Bristol a couple of days before. They had five or six different display models but only two types in boxes I asked at the counter if that was all they had and was told yes I asked if any of the others would arrive before Christmas and was told I don't think so. no offer of I will check for you so I decided I was wasting time As I walked away he said no there wouldn't be any more.Not the best service I have received.I do not expect to get good ratings for this as it appears you have to say nice things about Maplins to obtain these but I would urge everyone to judge fairly the information that I have given. If it appears that people are voting in groups to try to blank out information then the whole forum loses it's credability.Remember the best way to judge a company is not what it does when things go right but the way it acts when things go wrong.

Summary: ALTHOUGH ON THE 23/12 I TOLD THEM IT WAS A XMAS PRESENT NO OFFER TO HELP IN ANY WAY