Marks & Spencer

Marks and Spencer is an upmarket shop, selling clothes, food and household goods, such as crockery, bedding and plants. This is a popular shop, but has in the past experienced a financial downturn, partly due to poor selection of clothes ranges. I occasionally visit this shop, but for various reasons, try to avoid it. I personally feel that many of the clothes in the mens department are a bit overpriced. I could easily go to Burton or Next and find something of the same quality for less money. Marks and Spencer sell most shirts for about £30, which is a rip-off! The jackets, trousers and underwear are also expensive and not priced at a competitive ...

I recently bought a pair of shoes from M & S. After just 3 months, the heel started to disintegrate on left and right shoes. I returned to the shop where ths CSA claimed that no refund or replacement was due because it was "fair wear and tear". I guess when you buy £45 shoes from M & S, they are only meant to last a few months. I e-mailed with a complaint to M Rose, but heard nothing back in reply. Do you think I shop at M & S anymore?
Sammy Lee

For me, Marks & Spencer is one of those shops I have always associated with quality. It prides itself on customer service and quality, and when you walk into an M&S store, you can see why. The layouts tend to be very good, and while the focus is definitely on clothing, they actually have an extremely good food section and also it's a good place to go to do your Christmas Shopping. I don't tend to buy a lot of clothes from M&S, purely because if I want to spend a decent amount of money on quality clothing, I am more likely to go to Next, but on the few occasions someone has bought me clothes from there, I have been impressed with the quality. ...