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MFI
Newest Review: ... fitters directly and was advised that the hub had not booked in the job and that there would be another 4 week delay!!!after some discussion they agreed to bring it forward by 2 weeks. That doesnt compensate for the day off work and the stress and hassle. I am so angry that this large company are getting away with overcharging on products and giving the most appallingly bad customer service I shall ensure all my friends are advised never ever to go to MFI and am advising anyone reading this to steer well clear, this company does not deserve to continue operating as they treat their customers with absolute contempt. NO STARS AT ALL.... more |
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MFI: appalling customer services (249 words)
by milliken - written on 30.06.08 (Useful, 116 readings)
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I have had ongoing problems with MFI, I have a small bathroom that needed to be fully refitted. We paid in excess of £4,600 for what is not actually very much. I waited for a long period with no news about an installtion date or delivery, chased up the store- not easy as they are lots of barriers to speaking with customer services like they dont answer phones, return messages etc. Threatened to withdraw my order and they arranged a date for delivery and installation some 12 weeks after the order was placed. The delivery was incomplete no mention of what was missing or what they were doing about it so chased that up. Then to compound matters I stayed off work on the ...
by Queencole, Leicestershire - written on 23.06.08
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My advice to all is go to the Furniture Ombudsman. They will mediate on your behalf. I have had the same experience as almost everyone else. Bought an MFI kitchen. Wrong cupboard fittings, faulty unit etc etc. there are so many things wrong that I can't possibly list them all here. The worst was that the fitters installed a 70mm Upstand, even though I had told him that I thought I was getting full Splashbacks, including over a window sill. When I asked why he had fitted it when he knew it wasn't what I wanted, he said that it was what had been sent, so that's why he fitted it. They also advised me to use baby oil on my Maia worktops, which I ...
MFI (603 words)
by polydeuces - written on 16.06.08 (Useful, 60 readings)
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I have read a number of reviews regarding MFI and as a recent customer thought I would add mine. We were recently seeking to improve our guest bedroom and as with all DIY projects we sought to make the best possible improvement within a reasonable budget. Overall we are very pleased with the results and firstly it has to be acknowledged that the MFI furniture itself is well manufactured. The fixings used to assemble it have improved enormously in recent years and the finish on the units is very good. The instructions have also got a little clearer than they used to be for the assembly of the main units though not for the optional extras like the corniche. Many ...
