What's happened to MFI? (MFI)

Member Name: Derek

Product:	MFI
Date:	09/10/06 (138 review reads)
Rating:

Advantages: Ok product

Disadvantages: Pure hell getting there.

Over the years I have assembled a lot of MFI bedroom and kitchen equipment, never brilliant but adequate and good value for money especially if you glue everything and use the occasional bracket to support parts that are a bit iffy. One kitchen I built for a friend has lasted 20 years and still looks good.

That's the good news for MFI because I have recently bought and put together bedroom and office furniture and have had an absolute catalogue of problems. Damaged items, missing items parts that didn't fit, instructions that were inaccurate, two left hand parts when there should have been a right and a left, draw bases that were two big, replacement parts that were also wrong. A one week job has turned into 3 weeks and it's still not finished plus an appointment with a stress counsellor!!

On the plus side delivery wasn't too bad, not too long to wait and the bits came when they said they would. And the assembled product looks quite good, it's just getting that was a pain for me and I'm experienced at putting these things together.

Summary: MFI service has deteriorated, need to get their act together.